ISG to Release Study on Salesforce Service Providers
Information Services Group (NASDAQ: III) has announced a new research study focusing on service providers that support enterprise adoption and management of Salesforce solutions. The findings will be published in the ISG Provider Lens™ report titled Salesforce Ecosystem Partners, available in February. This report will analyze both implementation and managed application services across large enterprises and midmarket clients. The research involves over 120 Salesforce service providers and will include six quadrants illustrating the key services in the Salesforce marketplace.
- Launch of research study on Salesforce service providers.
- Comprehensive report focuses on both implementation and managed application services.
- Covers services for both large enterprises and midmarket clients.
- Involves collaboration with over 120 service providers.
- None.
Upcoming ISG Provider Lens™ report will look at technology providers offering both implementation and managed application services
The study results will be published in a comprehensive ISG Provider Lens™ report, called
Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.
The new report covers service providers catering to both the midmarket and large enterprise client markets, said
ISG has distributed surveys to more than 120 Salesforce technology and service providers. Working in collaboration with ISG’s global advisors, the research team will produce six quadrants representing the services and products the typical enterprise client is buying in the Salesforce space, based on ISG’s experience working with its clients. The six quadrants are:
-
Multicloud Implementation and Integration Services for
Large Enterprises , including providers of implementation services for Salesforce applications as well as integration services to combine these applications with other major standard software solutions that are usually part of the complex system landscape of large and globally operating enterprise clients. The services include consulting, configuring and implementing applications for a client, integration within a customer’s system landscape, data migration and go-live support. - Implementation Services for Core Cloud for the Midmarket, addressing providers that specialize in Salesforce Sales, Service and Commerce Clouds. These products are broadly considered the core clouds of Salesforce. These providers primarily take an agile approach to implementation and focus on cases where less integration is required, a situation typical for medium- and small-size clients. An important aspect of the services they offer revolves around consulting on the redesign of processes while using Salesforce applications.
- Implementation Services for Marketing Cloud for the Midmarket, covering providers that specialize in Salesforce Marketing Cloud for cases where the need for real-time integration into a complex system landscape is limited, a situation more typical for medium- and small-size clients. Deep knowledge of marketing-specific features such as the use of media and multi-channel approaches for information gathering, customer experience and digital customer journey optimization are essential for providers.
-
Managed Application Services for
Large Enterprises , including providers with the capability to offer managed services for maintenance and support functions that include monitoring, remote support, centralized management of Salesforce applications, data quality management, data security and compliance. In the case of large enterprise clients, this usually includes the capability to provide these services in the context of global reach and complex application landscapes comprising a variety of solutions from different software providers. - Managed Application Services for Midmarket, covering services similar to those for large enterprise clients, including providers with the capability to offer managed services for maintenance and support functions that include monitoring, remote support, centralized management of Salesforce applications, data quality management, data security and compliance. The basic difference arises from the usually lower integration needs, and, in many cases, from a more regional focus of midmarket clients.
- Implementation Services for Analytics Solutions on Salesforce, addressing providers of CRM analytics implementation services related to Salesforce. In addition to data available in Salesforce instances, these solutions may use third-party data, such as market research or geographical data. Services include consulting, development of data definitions, configuring data management and implementing reports and respective visualizations.
The report will cover the global Salesforce market and examine products and services available in the
A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as Salesforce ecosystem service providers can contact ISG and ask to be included in the study.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
About ISG
ISG (
View source version on businesswire.com: https://www.businesswire.com/news/home/20211021005776/en/
Press:
+1 203 517 3119
will.thoretz@isg-one.com
+1 617 755 2985
isg@matternow.com
Source:
FAQ
What is the focus of the upcoming ISG Provider Lens report regarding III?
When will the ISG Provider Lens Salesforce Ecosystem Partners report be released?
What types of services will be covered in the ISG report related to III?
How many Salesforce service providers were surveyed for the ISG report?