ISG Launches Training as a Service Capability

Rhea-AI Summary

Information Services Group (NASDAQ: III) has launched ISG Training as a Service (TaaS), a managed service training solution that provides on-demand access to customized learning content. This innovative service enables clients to adapt training programs, enhance software ROI, and upskill employees efficiently. Early adopters report an average ROI exceeding 50%, with one U.S. banking client saving $19 million in its first year and optimizing training for over 40,000 hires annually. Another pharmaceutical client transformed its training from a cost center to a profit center, while a tech firm expects an ROI of over $100 million in five years.

Positive

• Launch of ISG TaaS expected to enhance client ROI with average returns over 50%.
• Significant cost savings reported, with one client saving $19 million in the first year.
• Successful case studies from major clients demonstrate efficiency and optimization in training programs.

Negative

• None.

Major banking, pharmaceutical and technology clients see up to 50 percent ROI using the managed workforce training solution

STAMFORD, Conn.--(BUSINESS WIRE)-- Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has announced the global launch of ISG Training as a Service (TaaS), the first managed service training solution to deliver on the promise of a bespoke workforce curriculum at scale.

ISG TaaS delivers on-demand access to custom learning content designed to develop critical skills and accelerate enterprise adoption of technology and software, as well as live learning support available around the clock, five days a week.

Clients can adjust and scale training as needed to reduce onboarding time, maximize software ROI and upskill employees at a speed, scale, and cost not previously available. The ISG TaaS model can be tailored to meet each client’s unique needs and budget, offering a business case that delivers substantial cost savings and return on investment on training operations over the long term.

A learning-services-and-software subscription offering, ISG TaaS is currently being used by select beta clients. On average, these clients have realized more than a 50 percent return on their investment.

Introducing ISG TaaS today at the ISG Future Workplace Summit in New York, Doug Teachey, global leader, ISG Training as a Service, said a top-three U.S. banking and financial services firm eliminated a two-year backlog in its training development plan with this new ISG training solution, and saved $19 million in the first year. The client is continuing to use ISG TaaS to train more than 40,000 new hires a year on hundreds of applications and launch new, revenue-generating business initiatives in half the original time.

Teachey cited other examples, including that of a global pharmaceutical company that used ISG TaaS during a complex merger to optimize its use of existing learning technology investments and transition its training from a cost center to a profit center. In addition, he said, a major technology company used the new offering to onboard revenue-generating roles in three-quarters of the expected time, with an expected ROI of more than $100 million over five years.

Chairing the panel discussion, “The Great Resignation to the Great Regret, What’s Next?,” at today’s ISG Future Workplace Summit, Teachey said: “Record employee turnover, remote work and continual digital transformation have forced a shift from generic, outdated training programs to a more dynamic, on-demand learning model that is relevant to the modern corporate learner. The old way of ’just getting by’ when it comes to training isn’t effective in the current hybrid, fast-evolving work environment.”

Teachey said ISG TaaS fills a market need for such on-demand learning. “Few companies have the resources to design real-world, hands-on system training simulations, digital adoption platforms and virtual or mixed-reality training at scale, but that is exactly what is needed in today’s workplace.”

The benefits of such an approach, Teachey said, go beyond efficiency and cost savings. “Many employees who made career moves during the pandemic were driven by the frustration that can result from inadequate training and development,” Teachey said. “The ISG TaaS solution is an important element in helping enterprises navigate a changing labor landscape and focus on retention, workforce development and a next-generation employee experience.”

Additional information on ISG TaaS is available on the ISG website.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20230316005270/en/

Will Thoretz, ISG

+1 203 517 3119

will.thoretz@isg-one.com



Julianna Sheridan, Matter Communications for ISG

+1 978-518-4520

isg@matternow.com

Source: Information Services Group, Inc.

FAQ

What is ISG Training as a Service (TaaS)?

ISG TaaS is a managed service training solution that provides on-demand access to customized learning content for workforce training.

Who are the initial clients using ISG TaaS?

Select beta clients include major banking, pharmaceutical, and technology firms.

What ROI have clients seen with ISG TaaS?

Clients have reported an average ROI of over 50%, with significant savings in training costs.

What savings did a major U.S. banking client achieve with ISG TaaS?

A top-three U.S. banking client saved $19 million in its first year using ISG TaaS.

What impact does ISG TaaS have on employee training speed?

ISG TaaS enables companies to onboard new hires in half the original time and scale training effectively.