ISG to Assess Providers of Global Capability Center Services
Information Services Group (ISG) has announced a new research study examining providers of Global Capability Center (GCC) services. The ISG Provider Lens™ report, scheduled for February 2025, will evaluate providers offering process reengineering, benchmarking, and digital transformation services for GCCs. The study focuses on two key quadrants: GCC Design and Setup and Optimization and Enhancement.
The research reveals that companies are increasingly establishing GCCs to access specialized talent and cutting-edge technologies. According to an ISG Market Lens™ study, cost savings and talent access are the primary drivers for GCC establishment. ISG has distributed surveys to over 35 GCC service providers worldwide, examining their capabilities in helping enterprises design, launch, and optimize GCC performance.
Information Services Group (ISG) ha annunciato un nuovo studio di ricerca che esamina i fornitori di servizi dei Global Capability Center (GCC). Il rapporto ISG Provider Lens™, programmato per febbraio 2025, valuterà i fornitori che offrono servizi di reingegnerizzazione dei processi, benchmarking e trasformazione digitale per i GCC. Lo studio si concentra su due quadranti chiave: Progettazione e Installazione dei GCC e Ottimizzazione e Miglioramento.
La ricerca rivela che le aziende stanno sempre più creando GCC per accedere a talenti specializzati e tecnologie all'avanguardia. Secondo uno studio di ISG Market Lens™, i risparmi sui costi e l'accesso ai talenti sono i principali fattori motivanti per l'istituzione dei GCC. ISG ha distribuito questionari a oltre 35 fornitori di servizi GCC in tutto il mondo, esaminando le loro capacità nell'aiutare le imprese a progettare, lanciare e ottimizzare le performance dei GCC.
Information Services Group (ISG) ha anunciado un nuevo estudio de investigación que examina a los proveedores de servicios de los Global Capability Center (GCC). El informe ISG Provider Lens™, programado para febrero de 2025, evaluará a los proveedores que ofrecen servicios de reingeniería de procesos, benchmarking y transformación digital para los GCC. El estudio se centra en dos cuadrantes clave: Diseño e Instalación de GCC y Optimización y Mejora.
La investigación revela que las empresas están estableciendo cada vez más GCC para acceder a talento especializado y tecnologías de vanguardia. Según un estudio de ISG Market Lens™, el ahorro de costos y el acceso al talento son los principales impulsores de la creación de GCC. ISG ha distribuido encuestas a más de 35 proveedores de servicios de GCC en todo el mundo, examinando sus capacidades para ayudar a las empresas a diseñar, lanzar y optimizar el desempeño de los GCC.
Information Services Group (ISG)는 글로벌 역량 센터(GCC) 서비스 제공업체를 조사하는 새로운 연구를 발표했습니다. ISG Provider Lens™ 보고서는 2025년 2월에 예정되어 있으며, GCC를 위한 프로세스 재설계, 벤치마킹 및 디지털 전환 서비스를 제공하는 공급업체를 평가할 것입니다. 이 연구는 두 가지 주요 구역에 초점을 맞추고 있습니다: GCC 설계 및 구축 및 최적화 및 개선.
연구 결과에 따르면, 기업들은 전문 인재와 최첨단 기술에 접근하기 위해 GCC를 점점 더 많이 설립하고 있습니다. ISG Market Lens™ 연구에 따르면, 비용 절감과 인재 접근이 GCC 설립의 주요 동인입니다. ISG는 전 세계 35개 이상의 GCC 서비스 제공업체에 설문 조사를 배포하여 기업들이 GCC 성능을 설계, 출시 및 최적화하는 데 도움이 되는 역량을 조사했습니다.
Information Services Group (ISG) a annoncé une nouvelle étude de recherche examinant les fournisseurs de services des Global Capability Centers (GCC). Le rapport ISG Provider Lens™, prévu pour février 2025, évaluera les fournisseurs offrant des services de réingénierie de processus, de benchmarking et de transformation digitale pour les GCC. L'étude se concentre sur deux quadrants clés : Conception et Mise en Place des GCC et Optimisation et Amélioration.
La recherche révèle que les entreprises établissent de plus en plus des GCC pour accéder à des talents spécialisés et à des technologies de pointe. Selon une étude ISG Market Lens™, les économies de coûts et l'accès aux talents sont les principaux moteurs de l'établissement des GCC. ISG a distribué des enquêtes à plus de 35 fournisseurs de services GCC dans le monde, examinant leurs capacités à aider les entreprises à concevoir, lancer et optimiser la performance des GCC.
Die Information Services Group (ISG) hat eine neue Forschungsstudie angekündigt, die Anbieter von Global Capability Center (GCC) Dienstleistungen untersucht. Der ISG Provider Lens™ Bericht, der für Februar 2025 angesetzt ist, wird Anbieter bewerten, die Dienstleistungen in den Bereichen Prozessreengineering, Benchmarking und digitale Transformation für GCCs anbieten. Die Studie konzentriert sich auf zwei Schlüsselsegmente: GCC-Design und -Einrichtung sowie Optimierung und Verbesserung.
Die Forschung zeigt, dass Unternehmen zunehmend GCCs gründen, um auf spezialisiertes Talent und modernste Technologien zuzugreifen. Laut einer ISG Market Lens™ Studie sind Kosteneinsparungen und der Zugang zu Talenten die Hauptmotivatoren für die Gründung von GCCs. ISG hat Umfragen an über 35 GCC-Dienstleister weltweit verteilt und deren Fähigkeiten untersucht, Unternehmen bei der Gestaltung, Einführung und Optimierung der GCC-Leistung zu unterstützen.
- ISG's research indicates growing market demand for GCC services
- Study identifies cost savings and talent access as key business drivers for GCC establishment
- None.
Upcoming ISG Provider Lens™ report will examine service providers that help owners get the most out of their GCCs
The study results will be published in a comprehensive ISG Provider Lens™ report, called Global Capability Center (GCC) Services 2025, scheduled for release in February 2025. The report will cover providers that offer process reengineering, benchmarking and digital transformation services to help enterprises design, launch and optimize the performance of their GCCs.
Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.
In recent years, companies have been launching GCCs, often called captives, to gain access to specialized talent and cutting-edge technologies to optimize processes and enhance operational efficiency. An ISG Market Lens™ study last year found cost savings and access to talent were the top two business reasons for setting up a GCC.
This trend has led to greater collaboration between enterprises and those service providers that can help establish and enhance company-owned GCCs. GCC service providers help GCC owners identify optimal operating models that align with their strategic and financial goals. This collaboration, ISG says, may extend to helping the GCC navigate the complex regulatory and tax landscape that comes with conducting business internationally.
“Service providers no longer view GCCs as competition but as opportunities to leverage their expertise and offer mutually beneficial services,” said Namratha Dharshan, chief business leader, ISG Research. “A good GCC service provider can help the GCC remodel its business operations, usually by creating detailed business cases that not only justify the owner’s investment in the GCC but help it to identify the right geographies and markets in which to conduct business.”
ISG has distributed surveys to more than 35 GCC service providers worldwide. Working in collaboration with ISG’s global advisors, the research team will produce two quadrants representing the GCC services the typical enterprise is buying based on ISG’s experience working with its clients. The two quadrants are:
- GCC Design and Setup assessing providers that help establish GCCs by assisting with operating model design, consolidating regional operations within the GCC and building frameworks for the smooth functioning and scaling up of operations.
- Optimization and Enhancement evaluating providers that help a GCC maximize its value to its owner organization by automating and streamlining GCC processes. These providers build operating frameworks that foster cultures of continual improvement through such methodologies as Lean, Six Sigma and design thinking.
The study will cover the global GCC market and examine products and services available worldwide. ISG analyst Gaurang Pagdi will serve as lead author of the report.
A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as global capability center service providers wishing to be included in the study may contact ISG.
All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in
View source version on businesswire.com: https://www.businesswire.com/news/home/20241105237852/en/
Press Contacts:
Will Thoretz, ISG
+1 203 517 3119
will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG
+1 978-518-4520
isg@matternow.com
Source: Information Services Group, Inc.
FAQ
When will ISG (III) release its Global Capability Center Services 2025 report?
How many service providers is ISG (III) surveying for its GCC Services report?
What are the main reasons companies establish GCCs according to ISG's (III) Market Lens study?
What are the two main quadrants in ISG's (III) GCC Services 2025 report?
