Disruptions Drive Australian Firms to Seek Support From Procurement Service Providers
ISG Provider Lens™ report indicates that Australian enterprises are increasingly seeking support for procurement transformation amid challenges caused by the COVID-19 pandemic. Many firms face heightened risks due to poor procurement capabilities. The report suggests a shift toward BPO services as organizations aim to optimize operations. Notably, Accenture, IBM, and Infosys are recognized as Leaders in this space. The demand for sustainable procurement is also rising, although Australia lags behind the U.S. and Europe in this regard.
- Australian companies are increasingly adopting BPO for procurement, driven by pandemic challenges.
- The report names Accenture, GEP, IBM, and Infosys as Leaders in procurement services.
- Rising interest in procurement sustainability indicates a growing market trend.
- Australian enterprises have been slower to adopt BPO services compared to global counterparts.
ISG Provider Lens™ report finds enterprises inspired to re-invent procurement through BPO, transformation services as COVID-19 reshapes market
The 2022 ISG Provider Lens™ Procurement BPO and Transformation Services Report for
“The unpredictability of supply, demand and financial indicators will reverberate throughout the Australian market in the foreseeable future,” said
Australian companies have been slower than those in other countries to seek BPO services for procurement, due to long-term indecisiveness about BPO in general, the report says. They have shown greater interest in transformation services, given their overall need to optimize and digitalize business operations.
ISG predicts procurement organizations in
“Faced with unprecedented challenges, Australian enterprises are turning to both BPO and transformation service providers to maximize limited procurement resources,” said
Enterprises are also scrambling to make procurement more sustainable, though they have been more insulated from this requirement than their
The 2022 ISG Provider Lens™ Procurement BPO and Transformation Services Report for
The report names Accenture, GEP, IBM and Infosys as Leaders in both quadrants and Genpact and PwC as Leaders in one quadrant each.
In addition, ArcBlue and Canon Business Services are named Rising Stars — companies with “promising portfolios” and “high future potential” by ISG’s definition — in one quadrant each.
A customized version of the report is available from GEP.
The 2022 ISG Provider Lens™ Procurement BPO and Transformation Services Report for
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
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FAQ
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