COVID-19 Crisis Supercharges Australia’s Digital Push as Enterprises Seek Competitive Advantage
ISG Provider Lens™ report highlights increased demand for digital consulting, customer experience, supply chain, and sustainability services in Australia, driven by the pandemic and emerging technologies like AI and IoT. Companies are focusing on digital transformation to enhance competitiveness and enable remote operations. The report evaluates 49 providers, naming Accenture, HCL, Infosys, and Wipro as Leaders across all quadrants. The shift towards sustainability is also emphasized, with enterprises seeking effective strategies to manage climate risks.
- Increased demand for digital consulting services reflects heightened business activity.
- Leading positions in the report enhance the company’s reputation and market positioning.
- Focus on sustainability aligns with global trends and investor expectations.
- None.
ISG Provider Lens™ report says new business conditions have increased demand for digital consulting, customer experience, supply chain and sustainability providers
The 2021 ISG Provider Lens™ Digital Business – Solutions and Services report for
Digital transformation, which includes both digitalizing existing processes and developing new, digitally enabled ways of doing business, has far-reaching implications for these enterprises.
“Australian companies undergoing transformation not only need to solve technical challenges but also change their mindsets and question traditional management approaches,” said
As part of digital transformation, many Australian enterprises effectively are becoming their own software providers, both hiring and training developers and removing the walls between development and use of applications, the report says. In addition to adopting DevOps methodologies, successful organizations are improving their flexibility, agility, collaboration and speed in other ways to rapidly respond to changes in the competitive environment. Digital transformation has also led many Australian enterprises to adopt cloud-based processing.
These trends have heightened demand across
Australian companies are also well-versed in applying digital customer experience techniques and technologies, according to ISG. As the world’s 14th-largest economy, the nation has a well-developed information and communications technology (ICT) market. However, companies still seek assistance from service providers to meet Australian consumers’ high expectations for customer service, ISG says.
Enterprises in
Sustainability and decarbonization are becoming central goals of Australian enterprises as the country’s political agenda has shifted, partly under pressure from high-profile Australian businesses, ISG says. Large companies are seeking providers to help them manage the risks of climate change and demonstrate they can meet growing expectations for sustainability.
The 2021 ISG Provider Lens™ Digital Business – Solutions and Services report for
The report names Accenture, HCL, Infosys and Wipro as Leaders in all four quadrants. IBM is named as a Leader in three quadrants and Deloitte, DXC Technology,
In addition, Cybage, Edge Environment, Sonata and Vuram are named as Rising Stars—companies with a “promising portfolio” and “high future potential” by ISG’s definition—in one quadrant each.
Customized versions of the report are available from Hexaware and Vuram.
The 2021 ISG Provider Lens™ Digital Business – Solutions and Services report for
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
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