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Information Services Group, Inc. (Nasdaq: III) is a renowned global technology research and advisory firm headquartered in Stamford, Connecticut. Established in 2006, ISG has rapidly evolved to become a trusted business partner to over 700 clients worldwide, including 75 of the world's top 100 enterprises. The company's core mission is to assist corporations, public sector organizations, and service and technology providers in attaining operational excellence and accelerated growth.
ISG specializes in a broad range of digital transformation services such as automation, cloud and data analytics, and sourcing advisory. Additionally, the firm offers managed governance and risk services, network carrier services, technology strategy and operations design, change management, market intelligence, and technology research and analysis. With an employee base of over 1,300 professionals across more than 20 countries, ISG's global team is celebrated for its innovative thinking, market influence, deep industry and technology expertise, and exceptional research and analytical capabilities.
The company's operations are predominantly divided into three geographical segments: the Americas, Europe, and the Asia-Pacific, with the majority of its revenue coming from the Americas. ISG provides fact-based sourcing advisory services and has carved a niche for itself as a leader in this domain.
Recent achievements include strategic partnerships with several key technology providers, driving collaborative innovation and delivering enhanced value to clients. ISG's latest projects focus on leveraging advanced technologies to streamline operations and foster business growth for its clients. The firm’s commitment to innovation and excellence has been a driving force behind its sustained growth and industry leadership.
For the latest updates and detailed information on ISG's performance, events, and developments, investors and stakeholders can explore the most recent news and announcements from the company.
Information Services Group (ISG) has launched a comprehensive research study examining service providers in the life sciences sector. The study will result in an ISG Provider Lens™ report on Life Sciences Digital Services, scheduled for release in June 2025. The research encompasses both digital service providers and contract research organizations (CROs), focusing on clinical development, patient management, and manufacturing supply chain support.
The study will evaluate providers across eight quadrants - five examining service provider capabilities and three examining CRO capabilities. Key areas include clinical development, patient engagement, manufacturing supply chain, pharmacovigilance, regulatory affairs, and commercial operations. ISG has distributed surveys to over 130 providers in the global life sciences market.
The research addresses the industry's digital transformation challenges, including the need to advance research, navigate regulatory complexities, and integrate advanced technologies like AI, ML, and automation. The study particularly focuses on how providers are helping companies deal with data quality issues and reduce time-to-market while maintaining security and compliance.
Information Services Group (ISG) has released its 2024 ISG Provider Lens™ Enterprise Managed Network Services report for Europe, highlighting increasing enterprise reliance on managed network services (MNS) providers for digital transformation. The report reveals that companies are seeking MNS solutions due to growing network complexity and cybersecurity threats, often stemming from internal expertise.
The study identifies key trends including increased demand for Network-as-a-Service (NaaS) offerings, driven by AI and GenAI technologies. Companies are leveraging multicloud configurations to enable business transformation, reduce IT capital expenditures, and mitigate risks from software updates.
The report evaluates 33 providers across three quadrants, naming Accenture, Colt, Deutsche Telekom, GTT, and Orange Business as Leaders in three quadrants each. Notably, Accenture was named the global ISG CX Star Performer for 2024, achieving the highest customer satisfaction scores in ISG's Voice of the Customer survey.
Information Services Group (ISG) reports significant progress in AI adoption among Brazilian enterprises, according to their 2024 ISG Provider Lens™ Advanced Analytics and AI Services report. Companies are incorporating generative AI alongside traditional AI tools for analytics, with applications in image recognition, customer sentiment analysis, and data transformation.
Organizations are implementing data science solutions including demand forecasting, preventive maintenance, and anomaly detection. A key development is the use of GenAI agents that allow non-technical employees to generate automated graphs and answers through natural-language interfaces.
The report highlights the growing importance of data governance and management in Brazil, with companies adopting data mesh architecture to improve information accessibility while maintaining control and compliance. The market is served by various providers, including new firms specialized in data and analytics, many partnering with hyperscale cloud and data platform companies.
Information Services Group (ISG) has announced its repositioning as an 'AI-centered' firm, reflecting its expanding role in helping enterprises adopt AI at scale. The company has served over 100 clients with AI-focused research and advisory services in the past year, assisting with AI strategy, infrastructure, and governance frameworks.
ISG is leveraging AI to enhance its proprietary platforms, notably ISG Tango™, which now processes more than $7 billion in sourcing contract value. The company forecasts that the global market for AI-related managed services could reach $175 billion by 2030.
As part of this strategic shift, ISG is adopting a new descriptor - 'a global AI-centered technology and research firm' - and introducing a new corporate video, website updates, and the client-focused tagline 'AIM Higher'. Nearly half of enterprises surveyed by ISG identify creating a long-term AI strategy as one of their top three priorities.
Information Services Group (ISG) has released its 2024 ISG Provider Lens™ Multi Public Cloud Services report for Switzerland, highlighting key trends in cloud services. The report reveals that Swiss enterprises are increasingly adopting cloud-native approaches and demanding AIOps and FinOps capabilities from providers to manage costs and automate operations.
Key findings show that one-third of companies use at least one public cloud, with many utilizing multiple clouds. Providers are using AIOps to reduce operational activities by 30-50%. The report emphasizes the growing importance of data security and compliance with cloud sovereignty regulations. Additionally, there's significant pressure on SAP customers to migrate from ECC 6.0 to S/4HANA before 2030.
The report evaluates 65 providers across seven quadrants, with Swisscom leading in six quadrants. Other notable leaders include Accenture, Aveniq, and UMB leading in four quadrants each.
Information Services Group (ISG) announced that its Center of Excellence in Bangalore, India, has been certified as a 'Great Place to Work' for the sixth consecutive year by the Great Place To Work® Institute. The facility, which employs over 600 staff providing support services to ISG clients and internal teams, achieved certification in January 2024.
The certification process requires organizations to achieve a minimum 70% positive response rate in the Trust Index© survey and submit a Culture Audit©. ISG India exceeded this threshold with 89% of employees affirming it as a great workplace. The recognition highlights ISG's High-Trust, High-Performance Culture™ aimed at delivering sustained business results.
Information Services Group (ISG) has released its 2024 ISG Provider Lens™ Multi Public Cloud Services report for France, highlighting the competing pressures faced by French enterprises in their cloud strategies. The report reveals a tension between the push for AI-driven innovation and the need for cost optimization in public cloud investments.
The expansion of GenAI in France is being constrained by a significant shortage of skilled AI resources, while enterprises are simultaneously dealing with increased data sovereignty regulations. Despite hyperscale providers encouraging increased spending on GenAI and data analytics, only a few managed services providers have implemented GenAI within their AIOps platforms.
Major cloud providers like Microsoft and AWS are responding by offering extensive training programs. The report evaluates 49 providers across seven quadrants, with Orange Business leading in five quadrants. Notable challenges include managing networking costs across multiple cloud platforms and ensuring data sovereignty compliance.
Information Services Group (ISG) has recognized 50 technology and business services providers for exceptional enterprise client engagements in 2024, based on a record-breaking 375 case study submissions. A notable trend shows that 40% of submissions included AI components, marking a threefold increase from 2023.
Among the recognized providers, five companies - Genpact, Hexaware, Infosys, LTIMindtree, and Tech Mahindra - stood out with five or more exemplary case studies. Seven additional providers achieved recognition for three to four standout cases, including Accenture, Birlasoft, Mastek, Persistent Systems, Unisys, Wipro, and WNS.
The ISG Case Study Research program, unique in examining enterprise-provider partnerships, validates submissions through enterprise clients and informs ISG's advisory work. The research highlights the growing importance of advanced technologies and strategic partnerships in business transformation, particularly emphasizing AI integration and talent access.
Information Services Group (ISG) has launched a comprehensive research study examining technology service providers supporting the global automotive industry. The study will result in the ISG Provider Lens™ reports on Automotive and Mobility Services and Solutions 2025, scheduled for release in June 2025.
The research will analyze over 120 automotive and mobility service providers across five key quadrants: Automotive Engineering and Manufacturing Services, Electric Vehicles and Mobility Services, Autonomous Systems and Software-defined Vehicles, Automotive Retail and Aftermarket Services, and Technology Transformation and Consulting.
The study focuses on providers helping manufacturers transition to electric-powered mobility and digital transformation, addressing important areas like AI implementation, product lifecycle management, industrial IoT, and advanced data analytics. The reports will cover global markets with specific focus on North America, Europe, and Asia Pacific regions, including China.
Information Services Group (ISG) has launched a comprehensive research study examining providers of engineering, design, logistics, and other services supporting the aerospace and defense industry. The study will result in two ISG Provider Lens™ reports, focusing on the U.S. and European markets, scheduled for release in June 2025.
The research will analyze over 100 service providers across four key quadrants: Engineering, Design and Innovation; Maintenance, Repairs and Overhaul (MRO) and Aftermarket; Supply Chain Operations and Logistics Management; and Technology Transformation and Consulting. The study aims to evaluate providers' strengths, challenges, and competitive differentiators in supporting both commercial and military sectors.
The research responds to increased defense investments driven by geopolitical tensions and the industry's need for innovative solutions, including autonomous systems, AI, and advanced materials. The reports will help enterprise buyers evaluate vendor relationships and available offerings.
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