ICE and IPC Systems Launch ICE Voice - A New Cloud-Based Audio Solution for Traders and Professional Investors

Rhea-AI Summary

Intercontinental Exchange (NYSE: ICE) and IPC Systems have launched ICE Voice, a cloud-based audio solution integrated with ICE Chat. This new platform offers seamless communication for traders and global market participants, combining voice connectivity with ICE Chat's extensive network of over 120,000 users. Key features include:

- Full audio recording with configurable retention
- Anywhere, anytime playback of archived calls
- Integrated chat and voice logs for compliance programs
- AI-powered Smart Text Recognition
- Message Blaster for multi-contact messaging
- Voice Blasts for simultaneous group communication

ICE Voice aims to enhance trading experiences by providing a single, integrated platform for chat and voice, tailored to the workflows of financial professionals.

Positive

• Launch of ICE Voice, a new cloud-based audio solution integrated with ICE Chat
• Expansion of ICE's communication services to include voice capabilities
• Potential for improved compliance and recordkeeping with integrated chat and voice logs
• Enhanced user experience with seamless transition between chat and voice features
• Access to a large network of over 120,000 ICE Chat users

Negative

• None.

Insights

Market Research Analyst

The launch of ICE Voice represents a significant advancement in trading communication technology. By integrating voice capabilities with ICE's existing chat platform, this solution addresses the growing need for seamless, compliant communication in the fast-paced trading environment. The integration of chat and voice logs into a single record is particularly noteworthy, as it streamlines compliance processes for trading desks and firms.

From a market perspective, this innovation could potentially increase efficiency and reduce operational risks for traders and financial institutions. The ability to switch effortlessly between chat and voice, coupled with features like Voice Blasts, may enhance real-time market responsiveness. However, the true test will be in user adoption and how effectively it integrates into existing workflows across various trading desks.

Tech Expert

ICE Voice's cloud-based architecture, built on IPC's Connexus Unigy private cloud platform, offers scalability and flexibility that are important in today's dynamic trading environments. The AI-powered Smart Text Recognition functionality is a standout feature, potentially transforming voice and text communications into actionable data through APIs. This could open up new possibilities for automated trading strategies and risk management.

The anywhere, anytime playback of archived calls is a significant technological leap for compliance and audit purposes. However, it's important to consider the cybersecurity implications of storing sensitive voice data in the cloud. ICE and IPC will need to ensure robust security measures to protect against potential breaches or unauthorized access to these communications.

Legal Expert

The integration of chat and voice logs into a single record of communication is a game-changer for regulatory compliance. This feature directly addresses the increasing scrutiny from financial regulators on communication records in trading environments. By providing a comprehensive, easily accessible record of all interactions, ICE Voice could significantly simplify audit processes and reduce compliance risks for financial institutions.

However, firms adopting this technology must ensure they have clear policies and procedures in place for the use and retention of these integrated communications. There may also be data privacy considerations, particularly for cross-border communications, given the global nature of trading. Firms will need to carefully navigate these legal and regulatory landscapes to fully leverage the benefits of this technology while maintaining compliance.

Integrated chat and voice logs provide single record of communication, aid in client compliance programs

ATLANTA & NEW YORK & LONDON--(BUSINESS WIRE)-- Intercontinental Exchange, Inc. (NYSE: ICE), a leading global provider of technology and data, and IPC Systems, a leading provider of trading communications solutions, announced today the launch of ICE Voice. This cloud-based audio solution is now live through ICE Chat, ICE's industry-leading instant messaging system for commodities, offering a seamless communications platform for traders and global market participants.

ICE Voice leverages IPC’s Connexus Unigy private cloud platform to integrate always-on, persistent open connections with ICE Chat’s extensive network of over 120,000 users. ICE Chat can support full audio recording with configurable retention and anywhere, anytime playback of archived calls. Integrated chat and voice logs can create a single record of communications, helping to aid in trading desk or firm-wide compliance programs.

“We’re pleased to offer a single, integrated platform for chat and voice that was designed to tailor to the workflows of our customers and provide always-on, instantaneous connectivity for traders and other financial market participants,” said Maurisa Baumann, Head of Desktops and Feeds at ICE. “This innovative new solution can foster communication throughout the trading process and offer an easy-to-use recordkeeping tool for both chat and voice communications.”

ICE Voice is seamlessly integrated into the ICE Chat platform and is designed to provide an efficient workflow for financial professionals to effortlessly connect and interact. It combines voice connectivity with functionality that was designed specifically to tailor to the custom needs of traders, including ICE Chat’s AI-powered Smart Text Recognition functionality, which turns texts into actionable data using APIs, and Message Blaster for sending single messages to multiple contacts. With the addition of ICE Voice, users can seamlessly jump from chat to voice, open calls from chat tabs and group chat rooms, and create Voice Blasts to ‘shout out’ to groups of open connections simultaneously.

“By bringing our industry-leading voice technology together with ICE’s Chat network, we’re offering market participants a single solution for their communication needs,” said Tim Carmody, Chief Technology Officer at IPC Systems. “As traders’ needs evolve with changing markets, this robust solution will provide an enhanced trading experience for ICE Chat users and the back-office staff supporting them.”

For more information about ICE Chat, please visit: https://www.ice.com/fixed-income-data-services/access-and-delivery/desktop-web-platforms/chat.

About IPC

A specialist technology and service leader powering global financial markets for over 50 years, IPC Systems is at the forefront of electronic trading connectivity and state-of-the-art cloud communications, setting the standard for exceptional service, innovation, and expertise.

IPC’s customer-first approach is bolstered by an extensive and diverse financial ecosystem that spans all asset classes and connects market participants anywhere in the world for enhanced communication, collaboration, and compliance. Global services include electronic trading, trading communications, and infrastructure-as-a-service solutions. IPC is ideally positioned to anticipate change and remain aligned with rapidly transforming markets, and to empower customers to adapt to change, now and in the future. To learn more, visit www.ipc.com, explore our Insights page and follow us on LinkedIn.

About Intercontinental Exchange

Intercontinental Exchange, Inc. (NYSE: ICE) is a Fortune 500 company that designs, builds and operates digital networks that connect people to opportunity. We provide financial technology and data services across major asset classes helping our customers access mission-critical workflow tools that increase transparency and efficiency. ICE’s futures, equity, and options exchanges – including the New York Stock Exchange – and clearing houses help people invest, raise capital and manage risk. We offer some of the world’s largest markets to trade and clear energy and environmental products. Our fixed income, data services and execution capabilities provide information, analytics and platforms that help our customers streamline processes and capitalize on opportunities. At ICE Mortgage Technology, we are transforming U.S. housing finance, from initial consumer engagement through loan production, closing, registration and the long-term servicing relationship. Together, ICE transforms, streamlines and automates industries to connect our customers to opportunity.

Trademarks of ICE and/or its affiliates include Intercontinental Exchange, ICE, ICE block design, NYSE and New York Stock Exchange. Information regarding additional trademarks and intellectual property rights of Intercontinental Exchange, Inc. and/or its affiliates is located here. Key Information Documents for certain products covered by the EU Packaged Retail and Insurance-based Investment Products Regulation can be accessed on the relevant exchange website under the heading “Key Information Documents (KIDS).”

Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995 -- Statements in this press release regarding ICE's business that are not historical facts are "forward-looking statements" that involve risks and uncertainties. For a discussion of additional risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements, see ICE's Securities and Exchange Commission (SEC) filings, including, but not limited to, the risk factors in ICE's Annual Report on Form 10-K for the year ended December 31, 2023, as filed with the SEC on February 8, 2024.

Category: Fixed Income and Data Services

SOURCE: Intercontinental Exchange

ICE-CORP

View source version on businesswire.com: https://www.businesswire.com/news/home/20240918051748/en/

ICE Media Contact:

Damon Leavell

+1 212 323 8587

damon.leavell@ice.com

media@ice.com

ICE Investor Relations Contact:

Katia Gonzalez

+1 678 981 3882

katia.gonzalez@ice.com

investors@ice.com

IPC Media Contact:

The Realization Group for IPC Systems

+44 7713 332303

Vanessa.green@therealizationgroup.com

Source: Intercontinental Exchange

FAQ

What is ICE Voice and when was it launched?

ICE Voice is a cloud-based audio solution launched by Intercontinental Exchange (NYSE: ICE) and IPC Systems. It was announced and went live on the day of the press release, integrating with ICE Chat to provide voice communication capabilities for traders and professional investors.

How does ICE Voice benefit traders using ICE's platform?

ICE Voice benefits traders by providing a seamless integration of voice and chat communications, full audio recording with configurable retention, anywhere/anytime playback of archived calls, and integrated chat and voice logs for compliance purposes. It also offers features like AI-powered Smart Text Recognition and Voice Blasts for efficient group communication.

What is the size of the user network for ICE Chat?

ICE Chat has an extensive network of over 120,000 users, providing a large potential user base for the new ICE Voice feature.

How does ICE Voice contribute to compliance programs?

ICE Voice contributes to compliance programs by creating a single record of communications through integrated chat and voice logs. This feature aids in trading desk or firm-wide compliance efforts by providing comprehensive recordkeeping of both written and verbal communications.