Welcome to our dedicated page for Ibex news (Ticker: IBEX), a resource for investors and traders seeking the latest updates and insights on Ibex stock.
IBEX Ltd (IBEX) is a global leader in business process outsourcing and AI-powered customer engagement solutions, serving enterprises across telecommunications, healthcare, and financial services. This news hub provides investors and industry professionals with essential updates on the company's strategic initiatives, technological advancements, and market positioning.
Access timely updates including earnings announcements, partnership developments, and innovation milestones related to IBEX's digital CX platforms. Our curated news collection covers critical areas such as omni-channel customer experience enhancements, AI-driven analytics implementations, and global service delivery expansions.
Key content categories include financial performance reports, technology deployments like the ibex Wave iX suite, strategic client acquisitions, and operational updates across the company's global delivery centers. Each update is selected for its relevance to understanding IBEX's role in shaping modern customer experience ecosystems.
Bookmark this page for streamlined access to verified corporate communications and analysis-neutral reporting on IBEX's progress in digital transformation and BPO innovation. Regular updates ensure stakeholders maintain informed perspectives on the company's evolving service offerings and industry leadership.
ibex (NASDAQ: IBEX) recently launched a new solution suite designed for FinTech organizations, enhancing customer engagement through omni-channel communication. This suite incorporates advancements from ibex's Wave X technology platform, enabling companies to improve customer interaction via voice, chat, email, text, and social media. Key features include live customer experience support, fraud prevention, business intelligence analytics, social reputation management, and customer feedback analytics. The launch took place during Money20/20 USA, emphasizing ibex's commitment to delivering superior customer experience solutions.
IBEX Limited reported record financial results for the fiscal year 2021, achieving revenue of $443.7 million, a 9.5% increase, and adjusted EBITDA of $66.2 million, up 20%. The company maintained 100% retention of its top 20 clients and grew its high-margin capacity by adding over 3,300 seats. For fiscal year 2022, IBEX anticipates organic revenue growth of 7% to 9% and an adjusted EBITDA of $69.0 million to $71.0 million. The balance sheet showed improvements, with $57.8 million in cash and equivalents at year-end.
ibex (NASDAQ: IBEX) has announced the opening of a new customer experience delivery center in Tegucigalpa, Honduras, marking its entry into the country. This center is expected to create over 400 jobs initially, with plans to increase to 2,000 in two years, generating approximately $3 million in annual salaries. The initiative aims to enhance ibex's BPO services across Latin America following a 125% growth in capacity over two years. The facility, located in Novacentro Mall, is set to open in November 2021, bolstered by a partnership with Grupo Karim’s for local operations and recruitment.
IBEX Limited (Nasdaq: IBEX) will announce its fourth quarter and fiscal year 2021 financial results on September 14, 2021, after market close. The company aims to provide insights into its performance and business outlook during a conference call scheduled for 4:30 p.m. ET. IBEX specializes in business process outsourcing and customer engagement technology, operating globally with over 24,000 employees across 31 facilities. The earnings announcement is anticipated to offer stakeholders key metrics relevant to the company's financial health.
ibex (NASDAQ: IBEX) has appointed Daniel Bellehsen as the new executive vice president of investor relations and corporate development. Bellehsen brings over 13 years of finance experience and previously served as a portfolio manager at Columbia Threadneedle, where he was a significant shareholder of ibex. CEO Bob Dechant highlighted Bellehsen's expertise in identifying high-return initiatives. The company aims to leverage its growing cash balance for shareholder value and strengthen investor relations amidst significant growth since going public.
ibex issued a notice regarding a malware attack discovered on August 17, 2020, which potentially accessed personal information of certain employees and their families. While there is no evidence of misuse, ibex has proactively notified affected individuals and offered complimentary services for identity monitoring and fraud consultation. The company took immediate steps to secure its systems and implemented additional cybersecurity measures in response to the incident. The investigation concluded in July 2021, identifying the impacted individuals and types of data involved.
ibex (NASDAQ: IBEX) has announced the opening of a new customer experience delivery center in Pittsburgh, PA, set to launch on October 1, 2021. This facility will span 33,000 square feet and represents a capital investment of over $3.5 million, creating 400 new jobs in the region. The decision reinforces ibex's commitment to Pittsburgh, where the company has been a key player in the BPO industry since 2004, serving various sectors including retail and healthcare.
ibex (NASDAQ: IBEX) announced the opening of a new campus in Portmore, Jamaica, creating 1,300 digitally-enabled jobs and increasing local employment to over 6,500. This expansion reflects the company's growth driven by demand from Blue Chip and New Economy clients. Since 2016, ibex has invested over $50M USD in Jamaica and created more than 1,500 jobs this year alone. The campus will support rapid growth in the insurance sector and utilize the company’s Wave X technology to enhance operational efficiency.
ibex (NASDAQ: IBEX) has unveiled significant enhancements to its Work@Home product suite, part of the ibex Wave X technology platform. These advancements aim to optimize operational efficiency and customer experience in remote work settings. The suite includes tools like ibex Round, ibex Witness, ibex Virtual Floor Management System, and ibex Training Simulator, designed to increase productivity, security, and customer engagement. According to CIO Jim Ferrato, these solutions are crucial as companies adapt to the shift towards remote operations.
ibex (NASDAQ: IBEX) announced enhancements to its ibex Training Simulator, part of the Wave X Technology Platform, designed to optimize customer engagement and accelerate agent training. The simulator can achieve a 50% reduction in training time and helps agents meet performance goals, resulting in improved customer satisfaction (CSAT). This virtual solution supports scenario-based learning to prepare agents for real-world interactions, thereby enhancing brand reputation and mitigating business risks.
