ibex Announces its Entry into Honduras – Contributing Millions of Dollars in Annual Salaries to the Local Economy

Rhea-AI Summary

ibex (NASDAQ: IBEX) has announced the opening of a new customer experience delivery center in Tegucigalpa, Honduras, marking its entry into the country. This center is expected to create over 400 jobs initially, with plans to increase to 2,000 in two years, generating approximately $3 million in annual salaries. The initiative aims to enhance ibex's BPO services across Latin America following a 125% growth in capacity over two years. The facility, located in Novacentro Mall, is set to open in November 2021, bolstered by a partnership with Grupo Karim’s for local operations and recruitment.

Positive

• Opening of a new delivery center in Tegucigalpa, expected to create over 400 jobs initially and grow to 2,000 jobs in two years.
• Projected annual salaries of approximately $3 million for new employees.
• 125% growth in nearshore and offshore capacity over two years indicates strong business momentum.
• Partnership with Grupo Karim's to support facility growth and recruitment efforts enhances operational capability.

Negative

• None.

WASHINGTON, Sept. 14, 2021 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced its entry into Honduras with the scheduled opening of its new customer experience delivery center in the heart of Tegucigalpa.

“In two short years, we have seen our nearshore and offshore capacity grow by 125 percent. This has helped position ibex as a leader of BPO and CX services across both Nicaragua and Jamaica,” said Bob Dechant, CEO, ibex. “We are excited to leverage this success in those two countries with our entry into Honduras, our seventh country, providing immediate impact to the local economy with hundreds of new jobs, while adding yet another CX delivery center to support our growing list of clients and accelerate growth in our high margin regions.”

ibex is expected to hire more than 400 people in the next month to open and operate the new Honduras delivery center, with plans to grow the facility and its employee base to over 2,000 employees in the next two years. Total annual salaries for new ibex employees operating the center are expected to be approximately US $3M during the first 12 months.

To support the overall effort, ibex has teamed with Grupo Karim’s to help with present and future facility growth, as well as recruiting efforts, local government relations and associated registration requirements. Grupo Karim's is a strategic global player with core business in the real estate and textile industry that specializes in providing high quality services that help facilitate unique investment opportunities.

"It is with great pleasure that we welcome ibex, an established leader in the BPO industry, to Honduras,” said Yusuf Amandi, CEO, Grupo Karim’s. “These new jobs will improve the lives of many Hondurans while helping position Honduras as a top BPO location in Latin America. This is part of our permanent commitment and everyday efforts to generate quality jobs in the country, and hopefully, inspire and motivate our youth to seize this opportunity to grow professionally."

The new facility, located in the Novacentro Mall at Centro Comercial Los Próceres, entre Boulevard Morazán y Avenida La Paz, is scheduled to open in November of this year. Currently, ibex is working to establish a local management team, with agent hiring to begin next month. ibex currently operates 32 customer experience delivery centers across the United States, Jamaica, Philippines, Nicaragua, Pakistan and Senegal.

About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 32 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of 27,000 employees together with industry-leading technology, including its innovative Wave X platform, to manage over 100 million critical customer interactions (as of June 30, 2021), driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn, Facebook and Twitter. 

Media Contact:
Brad Jones
ibex
720-882-7343
brad.jones@ibex.co

Investor Contact:
Daniel Bellehsen
ibex
dan.bellehsen@ibex.co

FAQ

What is the new development by ibex in Honduras?

ibex is opening a new customer experience delivery center in Tegucigalpa, Honduras, scheduled to open in November 2021.

How many jobs will ibex create with the new center in Honduras?

ibex expects to hire over 400 employees initially, with plans to increase this number to over 2,000 in the next two years.

What is the projected salary for new employees at ibex's Honduras center?

The total annual salaries for new employees at the Honduras delivery center are expected to be approximately $3 million.

What was ibex's growth percentage in nearshore and offshore capacity?

ibex reported a 125% growth in nearshore and offshore capacity over the past two years.

Who is partnering with ibex for the Honduras expansion?

ibex has partnered with Grupo Karim's to assist with facility growth and recruitment in Honduras.