ibex Accelerates Growth and Capital Investment in Pittsburgh; Opens CX Operations Facility with 400 New Jobs
ibex (NASDAQ: IBEX) has announced the opening of a new customer experience delivery center in Pittsburgh, PA, set to launch on October 1, 2021. This facility will span 33,000 square feet and represents a capital investment of over $3.5 million, creating 400 new jobs in the region. The decision reinforces ibex's commitment to Pittsburgh, where the company has been a key player in the BPO industry since 2004, serving various sectors including retail and healthcare.
- Opening of a new 33,000 sq. ft. delivery center in Pittsburgh.
- Creation of 400 new jobs with a $3.5 million capital investment.
- Strengthens ibex's commitment to Pittsburgh as a tech hub.
- None.
WASHINGTON, Aug. 03, 2021 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a global leader in business process outsourcing (BPO) and customer engagement technology solutions, today announced the scheduled opening of its new customer experience delivery center in Pittsburgh, PA. Located at 500 Penn Center Blvd., the facility will encompass 33,000 square-feet of space with an anticipated opening date of October 1, 2021.
The new delivery center brings more than
“When a business makes a decision regarding where to invest to meet its growth needs, it’s a vote of confidence in the winning location,” said Mark Anthony Thomas, president, Pittsburgh Regional Alliance, an affiliate of the Allegheny Conference. “We are thrilled that ibex – a long-standing member of the Pittsburgh business community – has doubled down on its commitment to the region. Today’s announcement not only adds 400 new jobs, but it also fortifies Pittsburgh’s position as a tech hub.”
“We are excited to open our new site here in the greater Pittsburgh region, strengthening our commitment to the city, while bringing hundreds of diverse career opportunities to the area,” said Greg Rajchel, executive vice president, commercial and client operations, ibex. “Since 2004, Pittsburgh has been a critical driver of the growth and success ibex is experiencing as a leader in the BPO industry and the CX partner of choice for digital-first Blue Chip and New Economy clients.”
“Our success is largely predicated on our people, their commitment to our clients and the superior customer experiences they provide,” he added. “We look forward to providing hundreds of new career opportunities to the region, opening the door to as many people as possible to join our technology-driven, innovative and culturally diverse team.”
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global contact center of scale consisting of 31 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of over 24,000 employees together with industry-leading technology, including its innovative Wave X platform, to manage over 100 million critical customer interactions (as of June 30, 2021), driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn, Facebook and Twitter.
Media and Investor Contact:
Brad Jones
ibex
720-643-8731
brad.jones@ibex.co
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