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IBEX Limited (symbol: IBEX) is a distinguished business process outsourcing (BPO) company headquartered in Washington, D.C., USA. Established in 2002, IBEX has consistently provided superior customer solutions, including comprehensive tele services such as customer care, sales & marketing, and technical support. The company serves a wide array of industries, including telecommunications, cable, financial services, and healthcare.
Listed on the London Stock Exchange (AIM: IBEX) since June 2013, IBEX operates 31 delivery centers across six countries, employing a diverse global workforce of over 30,000. The company's core mission is to optimize customer acquisition, engagement, and experience through its technology-driven Customer Lifecycle Experience (CLX) solutions.
IBEX offers a broad spectrum of services:
- Customer care support
- Business & consumer inbound and outbound telesales & technical support
- Interactive voice response (IVR)
- Chat & email support
- Back office services
IBEX's innovative service offerings are divided into three primary areas:
- ibex Connect: Digital and omni-channel customer experience
- ibex Digital: Digital marketing and e-commerce solutions
- ibex CX: Surveys and analytics to enhance customer experience
Recent developments for IBEX include their collaboration with Sapling.ai to integrate advanced AI messaging technology into their Wave X platform, driving significant improvements in response times and customer satisfaction. Additionally, IBEX has announced new leadership appointments to spearhead digital transformation initiatives, further cementing their commitment to innovation and excellence in customer service.
Financially, IBEX has demonstrated robust performance, highlighted by significant improvements in free cash flow and operational efficiency. The company continues to foster strategic partnerships and adopt cutting-edge technologies to maintain its competitive edge in the global market.
Stay tuned to our website for the latest updates, financial reports, and news on IBEX Limited.
IBEX Limited reported a strong financial performance for Q2 FY22, with revenue increasing 12.8% to $132.2 million, marking a combined 23% growth over two years. The share of revenue from clients acquired since FY16 surged 57%, now constituting 70% of total revenue. Net income rose to $8.5 million from $2.5 million. Earnings per share reached $0.45, a substantial increase from $0.13 year-over-year. The company raised its FY22 revenue growth guidance to 10-12% from 7-9%. A $20 million share repurchase program was also approved, indicating management's confidence in future performance.
IBEX Limited (Nasdaq: IBEX) announced the upcoming report of its second quarter fiscal year 2022 financial results, scheduled for February 16, 2022, after market close. A conference call will be held at 4:30 p.m. ET to discuss the results, recent developments, and business outlook. As a global leader in business process outsourcing (BPO) and customer engagement technology, IBEX operates over 33 facilities worldwide and engages a workforce of more than 31,000 employees.
ibex (NASDAQ: IBEX) announced a total of $200,000 in financial aid for storm victims in Bohol, Philippines, following the devastation caused by Super Typhoon Odette. The company matched the $100,000 raised by its employees to support those affected, including ibex team members who experienced significant losses. This assistance is crucial as recovery efforts face urgent needs for food and power. The initiative highlights ibex's commitment to its employees and the community during challenging times.
IBEX Limited (Nasdaq: IBEX) has announced a stock repurchase program authorizing up to US$20 million to buy back its common stock. CEO Bob Dechant stated that this decision reflects confidence in the company's intrinsic value and aims to enhance shareholder value amid current stock price fluctuations. The repurchase will occur through various market transactions, and funding will come from existing cash. The program is subject to market conditions and board evaluations, emphasizing a commitment to growing the business while providing long-term value to shareholders.
IBEX Limited reported flat revenue of $108.6 million for Q1 FY2022, a slight decrease from $108.8 million a year ago, primarily impacted by legacy clients. However, net income rose to $3.0 million from a loss of $3.4 million year-over-year, with margins improving to 2.8%. New clients acquired since FY16 contributed to a 34% revenue growth, now accounting for 62% of total revenue. IBEX reaffirms its FY2022 guidance, expecting organic growth of 7% to 9% and adjusted EBITDA between $69.0 million and $71.0 million.
IBEX Limited (Nasdaq: IBEX) will report its first quarter fiscal year 2022 financial results on November 22, 2021, after market close. A conference call and webcast will be held at 4:30 p.m. ET to discuss these results and company updates. IBEX is a global provider of BPO and customer engagement solutions, operating 33 facilities worldwide and employing around 31,000 staff. It utilizes advanced technology to manage over 100 million customer interactions, enhancing customer experience across various industries.
ibex (NASDAQ: IBEX) recently launched a new solution suite designed for FinTech organizations, enhancing customer engagement through omni-channel communication. This suite incorporates advancements from ibex's Wave X technology platform, enabling companies to improve customer interaction via voice, chat, email, text, and social media. Key features include live customer experience support, fraud prevention, business intelligence analytics, social reputation management, and customer feedback analytics. The launch took place during Money20/20 USA, emphasizing ibex's commitment to delivering superior customer experience solutions.
IBEX Limited reported record financial results for the fiscal year 2021, achieving revenue of $443.7 million, a 9.5% increase, and adjusted EBITDA of $66.2 million, up 20%. The company maintained 100% retention of its top 20 clients and grew its high-margin capacity by adding over 3,300 seats. For fiscal year 2022, IBEX anticipates organic revenue growth of 7% to 9% and an adjusted EBITDA of $69.0 million to $71.0 million. The balance sheet showed improvements, with $57.8 million in cash and equivalents at year-end.
ibex (NASDAQ: IBEX) has announced the opening of a new customer experience delivery center in Tegucigalpa, Honduras, marking its entry into the country. This center is expected to create over 400 jobs initially, with plans to increase to 2,000 in two years, generating approximately $3 million in annual salaries. The initiative aims to enhance ibex's BPO services across Latin America following a 125% growth in capacity over two years. The facility, located in Novacentro Mall, is set to open in November 2021, bolstered by a partnership with Grupo Karim’s for local operations and recruitment.