ibex Showcases Innovative Healthcare Customer Experience Solution at ViVE 2022

Rhea-AI Summary

ibex (NASDAQ: IBEX) showcased its innovative customer experience (CX) solution for healthcare companies at the ViVE event in Miami on March 7, 2022. This Health CX solution enhances the healthcare customer experience by integrating voice, chat, email, text, and social media. It supports patient, provider, and member interactions throughout the healthcare lifecycle, addressing registration, billing, telehealth, and more. With 34 global operations centers and over 35,000 employees, ibex manages nearly 200 million customer interactions annually, adding over $2.2 billion in lifetime revenue each year.

Positive

• Introduction of innovative customer experience solutions tailored for healthcare.
• Integration of multiple communication channels for enhanced engagement.
• Scalable solution that addresses various healthcare customer needs.

Negative

• None.

Enables Healthcare Companies to Elevate their Customer Experience

MIAMI, March 07, 2022 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, is showcasing its innovative customer experience (CX) solution designed for healthcare companies at ViVE, the industry’s new health information technology event from CHIME and HLTH, at the Miami Beach Convention Center from March 6-9.  

By connecting the touchpoints throughout the healthcare customer experience lifecycle, from patient or member enrollment to payment, billing and collections, ibex Health CX enables a seamless digital-first experience. The ibex Heath CX solution integrates voice, chat, email, text and social media to facilitate engagement on a more personal level using a patient or member’s preferred communications platform. 

ibex brings to bear its expertise from outside healthcare, serving some of the world’s great consumer brands, to deliver an end-to-end customer experience that meets the growing demands of today’s healthcare consumers.  

The ibex Health CX solution is scalable and spans the healthcare ecosystem, including: 

• Patient Support – Registration, Appointment Scheduling, Eligibility Verification, Benefit Authorization 
• Provider Support – Billing and Collections, Denial Management, Telehealth, Virtual Waiting Room, Chronic Care Management, Remote Patient Monitoring, Reputation Management  
• Member Support – Enrollment, Member Services, Population Health, Improving Outcomes
  

“Healthcare consumers today expect a seamless digital-driven customer experience with a personal touch,” said Dave DeLellis, GM, Healthcare at ibex. “To retain and grow their patient and member base, healthcare companies need to digitally transform and elevate the experience to keep pace with growing consumer expectations.”  

About ibex 
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. 

ibex leverages its diverse global team of over 35,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn. 

Media Contact:
Dan Burris
ibex
daniel.burris@ibex.co

Investor Contact:
Daniel Bellehsen
ibex
dan.bellehsen@ibex.co

FAQ

What is the new customer experience solution by ibex for healthcare companies?

ibex's new customer experience solution integrates various communication channels to enhance patient and member engagement throughout the healthcare lifecycle.

What does ibex's Health CX solution offer?

The Health CX solution offers support in patient registration, appointment scheduling, billing, telehealth, and chronic care management.

When and where was ibex's Health CX solution showcased?

ibex showcased its Health CX solution on March 7, 2022, at the ViVE event in Miami.

How does ibex support healthcare companies in improving customer experience?

ibex helps healthcare companies by providing a seamless, digital-first customer experience that meets the growing demands of consumers.

What is the operational scale of ibex?

ibex operates 34 global customer experience delivery centers and employs over 35,000 individuals, managing nearly 200 million customer interactions annually.