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IBEX Limited (symbol: IBEX) is a distinguished business process outsourcing (BPO) company headquartered in Washington, D.C., USA. Established in 2002, IBEX has consistently provided superior customer solutions, including comprehensive tele services such as customer care, sales & marketing, and technical support. The company serves a wide array of industries, including telecommunications, cable, financial services, and healthcare.
Listed on the London Stock Exchange (AIM: IBEX) since June 2013, IBEX operates 31 delivery centers across six countries, employing a diverse global workforce of over 30,000. The company's core mission is to optimize customer acquisition, engagement, and experience through its technology-driven Customer Lifecycle Experience (CLX) solutions.
IBEX offers a broad spectrum of services:
- Customer care support
- Business & consumer inbound and outbound telesales & technical support
- Interactive voice response (IVR)
- Chat & email support
- Back office services
IBEX's innovative service offerings are divided into three primary areas:
- ibex Connect: Digital and omni-channel customer experience
- ibex Digital: Digital marketing and e-commerce solutions
- ibex CX: Surveys and analytics to enhance customer experience
Recent developments for IBEX include their collaboration with Sapling.ai to integrate advanced AI messaging technology into their Wave X platform, driving significant improvements in response times and customer satisfaction. Additionally, IBEX has announced new leadership appointments to spearhead digital transformation initiatives, further cementing their commitment to innovation and excellence in customer service.
Financially, IBEX has demonstrated robust performance, highlighted by significant improvements in free cash flow and operational efficiency. The company continues to foster strategic partnerships and adopt cutting-edge technologies to maintain its competitive edge in the global market.
Stay tuned to our website for the latest updates, financial reports, and news on IBEX Limited.
ibex (NASDAQ: IBEX) announced the appointment of John E. Thompson as Global Head of Sales and Janna Normington as Vice President of Utility Solutions. With extensive experience in the BPO industry, both will focus on driving sales growth and enhancing customer experience across key markets. Thompson has a 15-year background in BPO sales, while Normington has specialized expertise in utilities. These strategic hires aim to maintain ibex's five-year trend of double-digit growth and improve client relationships in the digital marketplace.
ibex (NASDAQ: IBEX) showcased its innovative customer experience (CX) solution for healthcare companies at the ViVE event in Miami on March 7, 2022. This Health CX solution enhances the healthcare customer experience by integrating voice, chat, email, text, and social media. It supports patient, provider, and member interactions throughout the healthcare lifecycle, addressing registration, billing, telehealth, and more. With 34 global operations centers and over 35,000 employees, ibex manages nearly 200 million customer interactions annually, adding over $2.2 billion in lifetime revenue each year.
ibex (NASDAQ: IBEX) has announced a strategic partnership with Guru, aiming to enhance customer support productivity across various industries, particularly health and wellness. The collaboration focuses on improving knowledge management, enabling quicker access to accurate information for support agents. Jim Ferrato, ibex's CIO, emphasized the need for seamless information flow to boost service quality in a hybrid work environment. Guru's technology promises to reduce information overload and improve internal communication, ultimately enhancing client satisfaction and retention.
IBEX Limited reported a strong financial performance for Q2 FY22, with revenue increasing 12.8% to $132.2 million, marking a combined 23% growth over two years. The share of revenue from clients acquired since FY16 surged 57%, now constituting 70% of total revenue. Net income rose to $8.5 million from $2.5 million. Earnings per share reached $0.45, a substantial increase from $0.13 year-over-year. The company raised its FY22 revenue growth guidance to 10-12% from 7-9%. A $20 million share repurchase program was also approved, indicating management's confidence in future performance.
IBEX Limited (Nasdaq: IBEX) announced the upcoming report of its second quarter fiscal year 2022 financial results, scheduled for February 16, 2022, after market close. A conference call will be held at 4:30 p.m. ET to discuss the results, recent developments, and business outlook. As a global leader in business process outsourcing (BPO) and customer engagement technology, IBEX operates over 33 facilities worldwide and engages a workforce of more than 31,000 employees.
ibex (NASDAQ: IBEX) announced a total of $200,000 in financial aid for storm victims in Bohol, Philippines, following the devastation caused by Super Typhoon Odette. The company matched the $100,000 raised by its employees to support those affected, including ibex team members who experienced significant losses. This assistance is crucial as recovery efforts face urgent needs for food and power. The initiative highlights ibex's commitment to its employees and the community during challenging times.
IBEX Limited (Nasdaq: IBEX) has announced a stock repurchase program authorizing up to US$20 million to buy back its common stock. CEO Bob Dechant stated that this decision reflects confidence in the company's intrinsic value and aims to enhance shareholder value amid current stock price fluctuations. The repurchase will occur through various market transactions, and funding will come from existing cash. The program is subject to market conditions and board evaluations, emphasizing a commitment to growing the business while providing long-term value to shareholders.
IBEX Limited reported flat revenue of $108.6 million for Q1 FY2022, a slight decrease from $108.8 million a year ago, primarily impacted by legacy clients. However, net income rose to $3.0 million from a loss of $3.4 million year-over-year, with margins improving to 2.8%. New clients acquired since FY16 contributed to a 34% revenue growth, now accounting for 62% of total revenue. IBEX reaffirms its FY2022 guidance, expecting organic growth of 7% to 9% and adjusted EBITDA between $69.0 million and $71.0 million.
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