Ibex Ltd - IBEX STOCK NEWS

ibex (NASDAQ: IBEX) has announced its sponsorship of the 2022 Caitlin Robb Foundation Golf Tournament in Phoenix, aimed at fighting pediatric cancer. CEO Bob Dechant expressed the company's commitment to supporting new treatments for children battling cancer.

The Caitlin Robb Foundation, established in memory of a child who succumbed to cancer, has contributed over $2.3 million to children's cancer research and assistance programs in the past 27 years. ibex continues to focus on community support while delivering innovative business process outsourcing solutions globally.

ibex (NASDAQ: IBEX) has appointed Angel “Potski” Alvarez as the new President of ibex Philippines. This strategic move follows Alvarez's successful tenure since 2017, during which he expanded the workforce from 7,000 to over 10,000 employees and doubled the number of contact centers to eight. Under his leadership, the company achieved significant revenue growth and enhanced employee engagement. Additionally, ibex has demonstrated social responsibility by raising over $200,000 for Super Typhoon Odette victims, showcasing a commitment to community welfare.

ibex (NASDAQ: IBEX) has announced its sponsorship of the Customer Response Summit in Clearwater, Florida, taking place from March 28 to March 30, 2022. The company will host a session featuring CX expert Shannon Hodges from Opendoor on March 29, focusing on creating a unified, customer-centric operation. Key topics include overcoming challenges in product-siloed CX and enhancing customer journeys. ibex aims to boost customer value and satisfaction through innovative BPO solutions, with over 35,000 employees driving significant customer interactions globally.

ibex (NASDAQ: IBEX) has launched Augment by ibex, a staff augmentation and managed services solution. This service aims to provide specialized talent across high-demand fields like IT, cyber security, and data analytics. With a focus on enabling global businesses to scale efficiently, Augment by ibex leverages the company's established reputation and technology platform, Wave X. This new offering is positioned to help companies reduce recruitment and operational costs while maintaining high performance from day one.

ibex (NASDAQ: IBEX) has been honored by TMC with the 2022 CUSTOMER Product of the Year Award for four of its innovative technology solutions: Wave X, RefleCX, Training Simulator, and Social Reputation Management. This recognition highlights ibex's commitment to enhancing customer experience (CX) through advanced solutions. The awards underscore the effectiveness of these platforms in improving contact center performance and client satisfaction, positioning ibex as a leader in customer engagement technology.

ibex (NASDAQ: IBEX) announced the appointment of John E. Thompson as Global Head of Sales and Janna Normington as Vice President of Utility Solutions. With extensive experience in the BPO industry, both will focus on driving sales growth and enhancing customer experience across key markets. Thompson has a 15-year background in BPO sales, while Normington has specialized expertise in utilities. These strategic hires aim to maintain ibex's five-year trend of double-digit growth and improve client relationships in the digital marketplace.

ibex (NASDAQ: IBEX) showcased its innovative customer experience (CX) solution for healthcare companies at the ViVE event in Miami on March 7, 2022. This Health CX solution enhances the healthcare customer experience by integrating voice, chat, email, text, and social media. It supports patient, provider, and member interactions throughout the healthcare lifecycle, addressing registration, billing, telehealth, and more. With 34 global operations centers and over 35,000 employees, ibex manages nearly 200 million customer interactions annually, adding over $2.2 billion in lifetime revenue each year.

ibex (NASDAQ: IBEX) has announced a strategic partnership with Guru, aiming to enhance customer support productivity across various industries, particularly health and wellness. The collaboration focuses on improving knowledge management, enabling quicker access to accurate information for support agents. Jim Ferrato, ibex's CIO, emphasized the need for seamless information flow to boost service quality in a hybrid work environment. Guru's technology promises to reduce information overload and improve internal communication, ultimately enhancing client satisfaction and retention.