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IBEX Limited Common Shares - IBEX STOCK NEWS

Welcome to our dedicated page for IBEX Common Shares news (Ticker: IBEX), a resource for investors and traders seeking the latest updates and insights on IBEX Common Shares stock.

IBEX Limited (symbol: IBEX) is a distinguished business process outsourcing (BPO) company headquartered in Washington, D.C., USA. Established in 2002, IBEX has consistently provided superior customer solutions, including comprehensive tele services such as customer care, sales & marketing, and technical support. The company serves a wide array of industries, including telecommunications, cable, financial services, and healthcare.

Listed on the London Stock Exchange (AIM: IBEX) since June 2013, IBEX operates 31 delivery centers across six countries, employing a diverse global workforce of over 30,000. The company's core mission is to optimize customer acquisition, engagement, and experience through its technology-driven Customer Lifecycle Experience (CLX) solutions.

IBEX offers a broad spectrum of services:

  • Customer care support
  • Business & consumer inbound and outbound telesales & technical support
  • Interactive voice response (IVR)
  • Chat & email support
  • Back office services

IBEX's innovative service offerings are divided into three primary areas:

  • ibex Connect: Digital and omni-channel customer experience
  • ibex Digital: Digital marketing and e-commerce solutions
  • ibex CX: Surveys and analytics to enhance customer experience

Recent developments for IBEX include their collaboration with Sapling.ai to integrate advanced AI messaging technology into their Wave X platform, driving significant improvements in response times and customer satisfaction. Additionally, IBEX has announced new leadership appointments to spearhead digital transformation initiatives, further cementing their commitment to innovation and excellence in customer service.

Financially, IBEX has demonstrated robust performance, highlighted by significant improvements in free cash flow and operational efficiency. The company continues to foster strategic partnerships and adopt cutting-edge technologies to maintain its competitive edge in the global market.

Stay tuned to our website for the latest updates, financial reports, and news on IBEX Limited.

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ibex (NASDAQ:IBEX) announced the opening of its second site in Bohol, Philippines, at the Plaza Marcela complex, enhancing its position as a leader with over 1,300 agents in the province. The new contact center, set to launch on April 15th, 2021, includes 560 production seats and various facilities to support its innovative performance technology solutions. Bohol's educated workforce, producing 10,000 graduates annually, and government backing contribute to its strategic expansion, aligning with ibex's BPO 2.0 strategy and commitment to digital customer support.

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IBEX Limited reported record revenue of $117.2 million for Q2 FY 2021, marking an 8.7% increase year-over-year. The net income stood at $2.5 million, with non-GAAP adjusted net income at $6.2 million. Adjusted EBITDA rose 18.7% to $17.6 million, achieving an adjusted EBITDA margin of 15.0%. The company raised its FY 2021 revenue guidance to $445 million to $448 million, reflecting approximately 10% growth. IBEX successfully launched a new center in Jamaica and expanded operations in the Philippines, reinforcing its growth strategy.

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IBEX Limited (Nasdaq: IBEX) announced it will report its second quarter 2021 financial results on February 18, 2021, after market close. Management will host a conference call at 4:30 p.m. ET to discuss the financial outcomes, recent developments, and future outlook. Investors can participate via a toll-free call or through a webcast available on the company's investor relations page.

Key Details: Earnings call on February 18, 2021; Conference ID: 6963453; Replay available post-call.

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ibex (NASDAQ:IBEX) has announced the opening of a new site in Portmore, Jamaica, marking its fifth location in the country within five years. Located in the Gtech office park, the new site will create approximately 1,500 jobs, contributing to a total of over 6,500 employees in Jamaica. CEO Bob Dechant emphasized the company's resilience during the past year, citing award-winning growth in nearshore performance. The innovative ibex Campus Model will enhance operational efficiencies and facilitate further expansion in the region over the next two years.

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ibex (NASDAQ: IBEX) has appointed Gerard Kleisterlee, former chairman of Vodafone Group, as an independent non-executive board member, expanding its board from six to eight directors. The appointment, effective January 8, 2021, follows Kleisterlee's advisory role since 2012. CEO Bob Dechant expressed excitement about Kleisterlee's contributions to the company's vision for customer engagement. Kleisterlee has extensive experience, previously leading Royal Philips Electronics and serving on boards of several major companies.

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IBEX Limited reported a 14.1% increase in first-quarter revenue for fiscal year 2021, reaching $108.8 million. The company incurred a net loss of $3.4 million, affected by $4.4 million in non-recurring costs. Non-GAAP adjusted net income rose to $5.2 million, and adjusted EBITDA increased 41.3% to $15.6 million. IBEX also won eight new logos and opened two contact centers, while raising its revenue guidance for fiscal year 2021 to between $440 million and $443 million.

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IBEX Limited (Nasdaq: IBEX) announced that CEO Bob Dechant and CFO Karl Gabel will present and hold one-on-one investor meetings at the RBC Global Technology, Internet, Media, and Telecommunications Virtual Conference on November 17, 2020. The virtual fireside chat is scheduled for 8:40 a.m. ET, and it will be accessible via live audio webcast and archived on IBEX’s investor relations website. IBEX specializes in outsourced CX solutions, offering services such as customer acquisition, technical support, sales, and analytics.

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IBEX Limited (Nasdaq: IBEX) will announce its first quarter fiscal year 2021 financial results on November 16, 2020, after market close. A conference call is scheduled for 4:30 p.m. ET to review financial results and business outlook. The company specializes in outsourced CX solutions, helping brands with customer engagement, technical support, and analytics.

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ibex (Nasdaq: ibex) has announced the opening of a new 500-seat contact center in Managua, Nicaragua, creating over 800 jobs. Set to launch in early October, this modern facility will serve a Fortune 5 client. The site spans 50,000 square feet and features advanced amenities to support a highly educated workforce. CEO Bob Dechant highlighted the company's growth in nearshore markets, attributing success to its ability to attract premier clients, while ensuring a cultural alignment with the U.S. and strong bilingual capabilities.

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IBEX Limited reported a 10% year-over-year revenue increase to $405.1 million for the fiscal year 2020, alongside a rise in net income from continuing operations to $7.8 million. Adjusted EBITDA soared 49% to $54.1 million. In Q4, revenue increased 14.7% to $100.9 million, with a narrowed net loss of $3.8 million. The company aims for 2021 revenue between $431 million and $435 million. IBEX achieved 100% client retention and saw strong cash flow of $51.7 million from operations.

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FAQ

What is the current stock price of IBEX Common Shares (IBEX)?

The current stock price of IBEX Common Shares (IBEX) is $20.28 as of December 20, 2024.

What is the market cap of IBEX Common Shares (IBEX)?

The market cap of IBEX Common Shares (IBEX) is approximately 265.1M.

What services does IBEX Limited offer?

IBEX Limited provides customer care support, inbound and outbound telesales, technical support, interactive voice response (IVR), chat and email support, and back-office services.

In which industries does IBEX operate?

IBEX serves various industries including telecommunications, cable, financial services, healthcare, retail, e-commerce, healthtech, fintech, utilities, and logistics.

Where is IBEX Limited headquartered?

IBEX Limited is headquartered in Washington, D.C., USA.

How many employees does IBEX have?

IBEX employs over 30,000 people globally.

What is Wave X?

Wave X is IBEX’s AI-powered platform that enhances customer interactions through advanced technology, improving response times and customer satisfaction.

When was IBEX listed on the London Stock Exchange?

IBEX was listed on the London Stock Exchange (AIM: IBEX) in June 2013.

What are the key areas of IBEX’s services?

IBEX’s services are focused on digital and omni-channel customer experience (ibex Connect), digital marketing and e-commerce (ibex Digital), and CX surveys and analytics (ibex CX).

What are some recent achievements of IBEX?

IBEX has integrated AI technology from Sapling.ai into its Wave X platform, significantly improving customer service metrics and satisfaction. They have also appointed new leadership to drive digital transformation initiatives.

What is IBEX’s approach to innovation?

IBEX prioritizes innovation by leveraging technology partnerships, such as with Sapling.ai, and adopting advanced AI solutions to enhance customer and employee experiences.

How does IBEX contribute to its clients' business growth?

IBEX helps its clients acquire, engage, and retain valuable customers, adding over $2.2 billion in lifetime customer revenue annually through nearly 200 million critical customer interactions.

IBEX Limited Common Shares

Nasdaq:IBEX

IBEX Rankings

IBEX Stock Data

265.11M
14.73M
11.86%
59.16%
0.83%
Information Technology Services
Services-computer Processing & Data Preparation
Link
United States of America
WASHINGTON