ibex Hosts Lyft and Frost & Sullivan for a Conversation on CX Disruption and Digital Transformation

Rhea-AI Summary

ibex (NASDAQ: IBEX) announced a free webinar on April 1, 2021, at 2 p.m. ET, featuring Eric Burdullis from Lyft and Bob Dechant, CEO of ibex. The event will examine key Customer Experience (CX) insights revealed during 2020's challenges. Topics include how digital transformation is accelerated by crises, the role of CX outsourcers, strategic investments in digital transformation, and the impact of nearshore outsourcing on digital CX. The webinar highlights ibex's extensive CX technology and outsourcing services aimed at enhancing brand growth and customer engagement.

Positive

• Webinar includes insights from Lyft, showcasing a long-term partnership.
• Focus on digital transformation aligns with current market trends.
• Covers critical CX challenges and strategies relevant for multiple industries.

Negative

• None.

ibex (NASDAQ: IBEX), an award-winning global provider of CX technology & outsourcing solutions, today announced a live one-hour webinar featuring Eric Burdullis, VP of Customer Experience at Lyft, and Bob Dechant, CEO of ibex. The webinar will be moderated by Sebastian Menutti, Industry Principal at Frost & Sullivan.

The free virtual event takes place on April 1st, 2021 at 2 p.m. ET / 11 a.m. PT. Register here to attend.

“I’m really looking forward to this conversation,” says Bob Dechant, CEO of ibex. “Lyft has been a client of ours for almost a decade, and the disruption they faced in 2020 represented a fundamental stress-test of their business plan, not to mention the challenges it posed to their CX organization – and ours. As brands around the world look to come through the pandemic with a more resilient business model in place, built around digital transformation and operational flexibility, we’ll look to unpack the key CX insights that 2020 revealed, from both sides of the Lyft/ibex equation.”

Titled Digital Transformation Through Disruption, the webinar will focus on the following key points:

• How Digital Transformation is Accelerated by Disruption & Crisis
• The Role of CX Outsourcers as CX Partners
• Where to Invest Your Digital Transformation Dollars
• How Nearshore Outsourcing Markets Are Driving Digital CX Value
• Maintaining and Amplifying Your Culture in a Digital CX Delivery Landscape

ABOUT ibex

With services ranging from customer service, technical support, inbound/outbound sales, business intelligence & analytics, digital demand generation, and CX surveys & feedback analytics, ibex helps brands accelerate growth, decrease costs, and ignite valuable brand interactions anywhere along the customer lifecycle.

View source version on businesswire.com: https://www.businesswire.com/news/home/20210331005846/en/

FAQ

What is the date and time of the ibex webinar featuring Lyft?

The ibex webinar featuring Lyft is scheduled for April 1, 2021, at 2 p.m. ET / 11 a.m. PT.

Who are the speakers at the ibex webinar on digital transformation?

The speakers at the ibex webinar include Eric Burdullis, VP of Customer Experience at Lyft, and Bob Dechant, CEO of ibex.

What topics will be discussed in the ibex webinar?

The ibex webinar will cover digital transformation acceleration through crisis, the role of CX outsourcers, investment strategies, and the impact of nearshore outsourcing on digital CX.

How can I register for the ibex webinar?

You can register for the ibex webinar by visiting the provided registration link in the press release.

What is the significance of the partnership between ibex and Lyft?

The partnership between ibex and Lyft has lasted almost a decade, indicating a strong, resilient business collaboration that can provide valuable CX insights.