ibex Welcomes Dan Hess as Senior Vice President of Business Development for Healthcare Vertical

Rhea-AI Summary

ibex (NASDAQ: IBEX) has expanded its healthcare market presence by appointing Dan Hess as Senior Vice President of Business Development for Healthcare. Hess, with over 25 years in healthcare sales, aims to enhance revenue growth and customer satisfaction in this vertical. His expertise includes revenue cycle and patient engagement solutions, vital for navigating the ongoing digital transformation in healthcare. ibex leverages a global team and advanced technology to offer streamlined customer experiences, managing around 200 million interactions yearly and generating over $2.2B in customer revenue.

Positive

• Appointment of Dan Hess as Senior VP, healthcare sales expertise to drive growth.
• Focus on enhancing customer satisfaction and engagement in healthcare vertical.
• Significant operational scale, managing nearly 200 million customer interactions and generating $2.2B in revenue annually.

Negative

• None.

Continues to Expand Healthcare Market Presence with Innovative CX Solutions

WASHINGTON, June 08, 2022 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that healthcare sales veteran Dan Hess has joined ibex as Senior Vice President, Business Development, Healthcare. Hess brings to ibex more than 25 years of experience in healthcare sales and will be responsible for driving sales growth in its healthcare vertical.

“Dan is an outstanding sales leader with deep healthcare expertise, and we are delighted to have him join the growing ibex team,” said Julie Casteel, CMO and Chief Strategic Accounts Officer at ibex. “As we continue to build out our healthcare vertical and drive new logo sales, Dan will be an integral part of our team and our success. He is passionate about elevating customer satisfaction and an expert at selling revenue cycle management, population health management and patient engagement solutions”.

Before joining ibex, Hess worked for large healthcare services delivery organizations, including Owens & Minor, Inc. and Firstsource Solutions. He has a track record of success working with some of the largest healthcare providers across the country. Hess graduated from the University of Colorado Boulder and is a US Army Veteran.

“The healthcare industry is undergoing a digital revolution,” added Casteel. “CX technologies and services are playing an increasingly important role in managing costs and improving access that will radically redefine the way healthcare is delivered in the future for the benefit of providers and patients alike. ibex is committed to delivering the best healthcare CX through our integrated omnichannel solutions geared for a better overall patient experience.”

By connecting the touchpoints throughout the healthcare patient experience lifecycle, from patient and member enrollment to payment, billing and collections, ibex enables a seamless experience. ibex brings to bear its expertise from outside healthcare, serving some of the world’s great consumer brands, to deliver an end-to-end customer experience that meets the growing demands of today’s healthcare consumers.

About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn. 

Media Contact:
Dan Burris
ibex
daniel.burris@ibex.co

Investor Contact:
Daniel Bellehsen
ibex
dan.bellehsen@ibex.co

A photo accompanying this announcement is available at: https://www.globenewswire.com/NewsRoom/AttachmentNg/cc3487d0-0abe-4ac7-9837-8defe722ef44

FAQ

What recent leadership change occurred at ibex?

ibex appointed Dan Hess as Senior Vice President of Business Development, focusing on healthcare.

What is Dan Hess's experience in the healthcare industry?

Dan Hess has over 25 years of experience in healthcare sales, previously working for major healthcare service organizations.

How does ibex plan to improve healthcare customer experience?

ibex aims to enhance healthcare customer experience by integrating CX technologies and managing critical touchpoints in the patient lifecycle.

What financial impact do customer interactions have for ibex?

ibex manages nearly 200 million customer interactions, contributing over $2.2B in lifetime customer revenue each year.