ibex AI Solutions Win 2025 Product of the Year Awards from CUSTOMER Magazine
ibex has received dual 2025 Product of the Year Awards from CUSTOMER Magazine for its AI solutions. The winning products are Wave iX Translate and Wave iX AI Virtual Agent, both designed to enhance customer experience.
Wave iX Translate enables real-time communication in over 150 languages between agents and customers. The AI Virtual Agent delivers automated customer interactions with human-like conversations, customized to match brand personas.
These solutions are part of ibex's Wave iX suite, leveraging Generative AI for next-generation customer experience. ibex operates globally with 31 facilities and 31,000+ employees, managing nearly 175 million customer interactions and adding over $2.2B in lifetime customer revenue annually.
The company provides BPO services, digital marketing, and customer engagement solutions across various sectors including retail, e-commerce, healthcare, fintech, utilities, and logistics.
ibex ha ricevuto due Premi Prodotto dell'Anno 2025 dalla rivista CUSTOMER per le sue soluzioni di intelligenza artificiale. I prodotti premiati sono Wave iX Translate e Wave iX AI Virtual Agent, entrambi progettati per migliorare l'esperienza del cliente.
Wave iX Translate consente la comunicazione in tempo reale in oltre 150 lingue tra agenti e clienti. L'AI Virtual Agent offre interazioni automatizzate con i clienti attraverso conversazioni realistiche, personalizzate per rispecchiare le personalità del marchio.
Queste soluzioni fanno parte della suite Wave iX di ibex, che sfrutta l'Intelligenza Artificiale Generativa per un'esperienza cliente di nuova generazione. ibex opera a livello globale con 31 sedi e oltre 31.000 dipendenti, gestendo quasi 175 milioni di interazioni con i clienti e generando oltre 2,2 miliardi di dollari di ricavi da clienti nel corso della loro vita ogni anno.
L'azienda offre servizi BPO, marketing digitale e soluzioni di customer engagement in diversi settori, tra cui retail, e-commerce, sanità, fintech, utility e logistica.
ibex ha recibido dos Premios Producto del Año 2025 de la revista CUSTOMER por sus soluciones de inteligencia artificial. Los productos galardonados son Wave iX Translate y Wave iX AI Virtual Agent, ambos diseñados para mejorar la experiencia del cliente.
Wave iX Translate permite la comunicación en tiempo real en más de 150 idiomas entre agentes y clientes. El AI Virtual Agent ofrece interacciones automatizadas con clientes mediante conversaciones naturales, personalizadas para reflejar la personalidad de la marca.
Estas soluciones forman parte de la suite Wave iX de ibex, que utiliza inteligencia artificial generativa para una experiencia de cliente de próxima generación. ibex opera globalmente con 31 instalaciones y más de 31,000 empleados, gestionando casi 175 millones de interacciones con clientes y generando más de 2.2 mil millones de dólares en ingresos de por vida anualmente.
La compañía ofrece servicios BPO, marketing digital y soluciones de compromiso con el cliente en diversos sectores, incluyendo retail, comercio electrónico, salud, fintech, servicios públicos y logística.
ibex는 CUSTOMER 매거진으로부터 AI 솔루션 부문에서 2025 올해의 제품상을 두 개 수상했습니다. 수상 제품은 고객 경험 향상을 위해 설계된 Wave iX Translate와 Wave iX AI Virtual Agent입니다.
Wave iX Translate는 상담원과 고객 간에 150개 이상의 언어로 실시간 소통을 가능하게 합니다. AI Virtual Agent는 브랜드 페르소나에 맞게 맞춤화된 인간 같은 대화를 통해 자동화된 고객 상호작용을 제공합니다.
이 솔루션들은 차세대 고객 경험을 위한 생성형 AI를 활용한 ibex의 Wave iX 제품군에 속해 있습니다. ibex는 전 세계 31개 시설과 31,000명 이상의 직원을 보유하고 있으며, 연간 약 1억 7,500만 건의 고객 상호작용을 관리하고, 연간 22억 달러 이상의 고객 평생 가치를 창출합니다.
이 회사는 소매, 전자상거래, 헬스케어, 핀테크, 유틸리티, 물류 등 다양한 분야에서 BPO 서비스, 디지털 마케팅 및 고객 참여 솔루션을 제공합니다.
ibex a reçu deux Prix du Produit de l'Année 2025 décernés par le magazine CUSTOMER pour ses solutions d'IA. Les produits primés sont Wave iX Translate et Wave iX AI Virtual Agent, tous deux conçus pour améliorer l'expérience client.
Wave iX Translate permet une communication en temps réel dans plus de 150 langues entre agents et clients. L'Agent Virtuel IA propose des interactions automatisées avec les clients, via des conversations proches de l'humain, personnalisées selon la personnalité de la marque.
Ces solutions font partie de la suite Wave iX d'ibex, qui exploite l'IA générative pour une expérience client de nouvelle génération. ibex opère à l'échelle mondiale avec 31 sites et plus de 31 000 employés, gérant près de 175 millions d'interactions clients et générant plus de 2,2 milliards de dollars de revenus clients à vie chaque année.
L'entreprise propose des services BPO, du marketing digital et des solutions d'engagement client dans divers secteurs, notamment la vente au détail, le commerce électronique, la santé, la fintech, les services publics et la logistique.
ibex hat von CUSTOMER Magazine zwei Product of the Year Awards 2025 für seine KI-Lösungen erhalten. Die ausgezeichneten Produkte sind Wave iX Translate und Wave iX AI Virtual Agent, die beide darauf ausgelegt sind, das Kundenerlebnis zu verbessern.
Wave iX Translate ermöglicht die Echtzeitkommunikation in über 150 Sprachen zwischen Agenten und Kunden. Der AI Virtual Agent bietet automatisierte Kundeninteraktionen mit menschenähnlichen Gesprächen, die auf die Markenpersönlichkeit abgestimmt sind.
Diese Lösungen sind Teil der Wave iX Suite von ibex, die Generative KI für das Kundenerlebnis der nächsten Generation nutzt. ibex ist weltweit mit 31 Standorten und über 31.000 Mitarbeitern tätig, verwaltet fast 175 Millionen Kundeninteraktionen und generiert jährlich mehr als 2,2 Milliarden US-Dollar an lebenslangen Kundeneinnahmen.
Das Unternehmen bietet BPO-Dienstleistungen, digitales Marketing und Kundenbindungs-Lösungen in verschiedenen Branchen wie Einzelhandel, E-Commerce, Gesundheitswesen, Fintech, Versorgungsunternehmen und Logistik an.
- Won two Product of the Year Awards for AI solutions (Wave iX Translate and Wave iX AI Virtual Agent)
- Company manages hundreds of millions of customer interactions for major brands
- Global operations across 31 facilities with 31,000+ employees
- Generates over $2.2B in lifetime customer revenue annually
- Offers solutions in 150+ languages through AI translation capabilities
- Expanding AI-powered service offerings in growing CX market
- None.
Wave iX Translate and Wave iX AI Virtual Agent Earn Top Honors for Customer Experience Excellence
WASHINGTON, April 29, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that ibex Wave iX Translate and ibex Wave iX AI Virtual Agent have each earned the 2025 Product of the Year Award from TMC’s CUSTOMER Magazine, for helping clients improve the customer experience.
“We are proud to be recognized by CUSTOMER Magazine with Product of the Year Awards for both ibex Wave iX Translate and ibex Wave iX AI Virtual Agent,” said ibex Carl O’Neil, EVP and GM Wave iX, Augment, and ibex CX at ibex. "Generative AI is reshaping CX, and ibex is at the forefront of this evolution with transformative AI solutions that deliver game-changing results for our clients. Our experience managing hundreds of millions of customer interactions for the top brands across major industries and unmatched business insights capabilities make ibex the ideal CX partner to ensure your digital transformation success."
ibex takes a solutions-driven approach to align with specific business needs and deliver real solutions for transformative outcomes. Leveraging ibex Wave iX Translate, agents and customers speak or type in their native language, which is then translated in real-time for understanding by both parties. This AI-powered solution enables two-way conversation in over 150 languages, improving communications and allowing CX organizations to better serve customers effectively, efficiently and cultivate stronger connections.
With ibex Wave iX AI Virtual Agent, ibex offers a sophisticated AI solution designed for seamless and scalable automated customer and brand interactions. It provides AI-driven voice and text conversations that are customized to align with a brand’s persona and specific business needs. ibex Wave iX AI Virtual Agent offers human-like, infinitely scalable, and hyper-personalized customer experiences while integrating seamlessly with existing agent support systems to facilitate swift escalation and efficient resolution of more complex customer issues.
ibex Wave iX Translate and ibex Wave iX AI Virtual Agent are groundbreaking AI-driven, digital-first customer experience solutions within the ibex Wave iX solution suite, which leverages cutting-edge Generative AI technology to deliver the next generation of AI and agent-assisted customer experience.
“On behalf of TMC and CUSTOMER Magazine, I’m thrilled to recognize ibex with two 2025 Product of the Year Awards,” said Rich Tehrani, CEO of TMC. “ibex has clearly earned its place among the industry’s top solutions, and I’m eager to see how ibex continues to innovate and lead in 2025 and beyond.”
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 31 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of over 31,000 employees together with industry-leading technology, including its AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over
About CUSTOMER Magazine
TMC’s CUSTOMER magazine, originally launched in 1982 as Telemarketing magazine, remains the go-to resource for news, insights, and strategies that elevate customer engagement across all channels. Each issue explores the latest advancements in AI-powered CX, omnichannel communication, agent enablement, customer journey analytics, conversational AI, automation, mobile and cloud-based solutions, workforce optimization, and more. For additional information, please visit https://www.customerzone360.com.
About TMC
TMC provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.
Media Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/840448c4-942f-4b70-817e-f77074fc330f
FAQ
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