Grubhub Onsite and Hilton Expand Partnership to Elevate the Guest Experience with Mobile Ordering and Delivery at Over 2,600 Hotels
Grubhub Onsite and Hilton are expanding their partnership to offer on-demand food, grocery, and convenience item delivery at over 2,600 hotels across Hampton, Tru, and Spark by Hilton brands. The expansion builds upon their successful 2023 launch at Homewood Suites and Home2 Suites, where orders have more than doubled. Guests can access Grubhub's Marketplace of 375,000+ merchants via QR code and receive one free month of Grubhub+ membership, offering benefits like $0 delivery fees and 5% credit on pickup orders.
The service allows hotel guests to order various items from local restaurants, groceries, and essential items, with Sunday being the most popular ordering day.
Grubhub Onsite e Hilton stanno ampliando la loro partnership per offrire consegne di cibo, generi alimentari e articoli di convenienza on-demand in oltre 2.600 hotel dei marchi Hampton, Tru e Spark by Hilton. L'espansione si basa sul loro successo nel lancio del 2023 presso Homewood Suites e Home2 Suites, dove gli ordini sono più che raddoppiati. Gli ospiti possono accedere al Marketplace di Grubhub con oltre 375.000 commercianti tramite codice QR e ricevere un mese gratuito di abbonamento a Grubhub+, che offre vantaggi come spese di consegna a $0 e il 5% di credito sugli ordini da ritirare.
Il servizio consente agli ospiti degli hotel di ordinare vari articoli da ristoranti locali, generi alimentari e beni essenziali, con la domenica che risulta essere il giorno più popolare per gli ordini.
Grubhub Onsite y Hilton están ampliando su asociación para ofrecer entrega de comida, comestibles y artículos de conveniencia a demanda en más de 2,600 hoteles de las marcas Hampton, Tru y Spark by Hilton. La expansión se basa en el exitoso lanzamiento de 2023 en Homewood Suites y Home2 Suites, donde los pedidos se han más que duplicado. Los huéspedes pueden acceder al Marketplace de Grubhub con más de 375,000 comerciantes a través de un código QR y recibir un mes gratis de membresía a Grubhub+, que ofrece beneficios como tarifas de entrega de $0 y 5% de crédito en pedidos de recogida.
El servicio permite a los huéspedes del hotel ordenar varios artículos de restaurantes locales, comestibles y artículos esenciales, siendo el domingo el día de pedidos más popular.
그럽허브 온사이트와 힐튼은 햄튼, 트루, 스파크 바이 힐튼 브랜드의 2,600개 이상 호텔에서 온디맨드 음식, 식료품 및 편의품 배달을 제공하기 위해 파트너십을 확장하고 있습니다. 이번 확장은 홈우드 스위트와 홈2 스위트에서 2023년 성공적인 출범을 기반으로 하며, 여기서 주문량이 두 배 이상 증가했습니다. 투숙객은 QR 코드를 통해 375,000개 이상의 상점을 가진 그럽허브의 마켓플레이스에 접근할 수 있으며 $0의 배달료와 픽업 주문 시 5% 크레딧과 같은 혜택을 제공하는 그럽허브+ 멤버십의 무료 한 달 이용 혜택을 받을 수 있습니다.
이 서비스는 호텔 투숙객이 지역 레스토랑, 식료품 및 필수 품목을 주문할 수 있도록 하며, 주문이 가장 많이 이루어지는 날은 일요일입니다.
Grubhub Onsite et Hilton étendent leur partenariat pour offrir des livraisons de nourriture, d'épicerie et d'articles de commodité à la demande dans plus de 2 600 hôtels des marques Hampton, Tru et Spark by Hilton. Cette expansion s'appuie sur leur lancement réussi en 2023 chez Homewood Suites et Home2 Suites, où les commandes ont plus que doublé. Les clients peuvent accéder au Marketplace de Grubhub comptant plus de 375 000 commerçants via un code QR et recevoir un mois gratuit d'abonnement à Grubhub+, offrant des avantages comme des frais de livraison de 0 $ et 5 % de crédit sur les commandes à emporter.
Le service permet aux clients de l'hôtel de commander divers articles auprès de restaurants locaux, d'épiceries et d'articles essentiels, le dimanche étant le jour le plus populaire pour passer des commandes.
Grubhub Onsite und Hilton erweitern ihre Partnerschaft, um in über 2.600 Hotels der Marken Hampton, Tru und Spark by Hilton eine On-Demand-Lieferung von Lebensmitteln, Lebensmittellieferungen und Convenience-Artikeln anzubieten. Die Expansion basiert auf ihrem erfolgreichen Start im Jahr 2023 bei Homewood Suites und Home2 Suites, wo sich die Bestellungen mehr als verdoppelt haben. Gäste können über einen QR-Code auf den Marketplace von Grubhub mit über 375.000 Händlern zugreifen und einen kostenlosen Monat Grubhub+-Mitgliedschaft erhalten, die Vorteile wie $0 Liefergebühren und 5% Gutschrift auf Abholbestellungen bietet.
Der Service ermöglicht Hotelgästen, verschiedene Artikel von lokalen Restaurants, Lebensmitteln und wichtigen Artikeln zu bestellen, wobei der Sonntag der beliebteste Bestelltag ist.
- Partnership expansion to 2,600+ additional hotels increases market reach
- Orders have doubled since initial 2023 launch at other Hilton properties
- Access to 375,000+ merchants enhances guest services and potential revenue streams
- Free Grubhub+ membership offer could drive increased customer adoption
- None.
Insights
The expanded Hilton-Grubhub partnership represents a strategic move to enhance guest services across 2,600+ hotels. The doubling of orders since the 2023 initial rollout with Homewood and Home2 Suites validates strong consumer demand and successful execution. By incorporating Hampton, Tru and Spark brands, Hilton targets the mid-scale hotel segment, where ancillary revenue opportunities are important for profitability.
This integration aligns with post-pandemic travel trends showing increased demand for contactless services and in-room dining options. For Hilton, this drives incremental revenue through possible commission arrangements while improving guest satisfaction scores. The partnership's success metrics, particularly Sunday peak ordering, suggests strong weekend leisure traveler adoption, a key demographic for these brands.
The QR code-based integration demonstrates a frictionless digital implementation that leverages existing mobile infrastructure. With access to 375,000+ merchants, this creates a significant digital touchpoint within Hilton's ecosystem. The Grubhub+ promotion strategy could drive sustained usage through behavioral lock-in, while the unified platform across multiple brands enables valuable cross-property data analytics on guest preferences and ordering patterns.
This digital enhancement positions Hilton competitively in the mid-scale segment where tech-enabled convenience is increasingly a differentiator. The ability to order both food and essentials through a single platform addresses multiple guest pain points while potentially reducing front desk workload.
Guests at
This rollout builds on the success of Grubhub Onsite at Homewood Suites by Hilton and Home2 Suites by Hilton, where the program launched in 2023. Since then, orders to Hilton properties have more than doubled, with Sunday being the most popular day for orders. Guests have ordered everything from pad thai and caesar salad to phone chargers, deodorant, cold remedies, and nail polish remover. This expanded partnership complements Hilton's existing offerings by providing guests with additional flexibility to meet their unique needs and cravings.
"Expanding our partnership with Hilton is a testament to our successful alliance and the strong demand for our service among guests seeking convenient, affordable delivery," said Rob DelaCruz, vice president and general manager of Grubhub Onsite. "Whether it's comfort food from a local restaurant, groceries to complete a meal, or forgotten toiletries, we're devoted to supporting Hilton's guests while they're away from home."
"At Hilton, our goal is to make every stay as comfortable and convenient as possible," said Bill Duncan, senior vice president and global category head, All Suites and Focused Service Brands, Hilton. "The expansion of our Grubhub Onsite partnership to include
For more information on Grubhub Onsite, visit here.
About Grubhub
Grubhub is a leading
About Hilton
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 8,300 properties and over 1.25 million rooms, in 138 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No.1 World's Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 200 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, X, LinkedIn, Instagram and YouTube.
About
As the No. 1 ranked lodging franchise for the last 15 years by Entrepreneur®,
About Tru by Hilton
Tru by Hilton is a game-changing hotel brand with more than 270 open locations across the
About Spark by Hilton
Spark by Hilton is a premium economy hotel brand at the intersection of value and consistency. Spark provides a reliable and comfortable stay with friendly service for every guest, all at an accessible price. Spark hotels provide a welcoming sense of arrival with colorful accent walls and inspiring artwork. The public spaces provide multi-functional seating, from communal tables to rocking chairs, and guest rooms are comfortable and relaxing with simple, streamlined furniture. In the morning, travelers can enjoy a complimentary signature bagel bar and premium coffee. Spark's groundbreaking impact on the hotel industry is credited with Hilton's recognition as one of Fast Company's 2024 Most Innovative Companies. Experience a positive stay at Spark by Hilton by booking at sparkbyhilton.com or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about at Spark by Hilton at stories.hilton.com/spark.
*Benefits apply to orders that meet the applicable subtotal minimum from Grubhub+ eligible merchants. Additional fees may apply on Grubhub+ orders. For more details and terms, visit grubhub.com/plus.
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SOURCE Grubhub
FAQ
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