Loop and Global-e Partner to Simplify Cross-Border Returns for Merchants and Consumers
Loop and Global-e (GLBE) have announced a strategic partnership to enhance cross-border returns management for e-commerce merchants. The collaboration integrates Loop's returns management platform with Global-e's international e-commerce capabilities, offering merchants a unified system for handling both domestic and international returns.
The partnership provides key features including streamlined returns from any location, sophisticated return policy management through Loop's Workflows feature, increased revenue retention via Store Credit for international returns, enhanced reporting capabilities, and competitive international shipping rates through Global-e's global carriers network.
As Merchant of Record, Global-e handles duties, taxes, and cross-border operations, enabling merchants to expand into new markets while reducing administrative complexities. The integration has already shown success, with GoRuck successfully launching in 50 new markets using the combined solution.
Loop e Global-e (GLBE) hanno annunciato una partnership strategica per migliorare la gestione dei resi transfrontalieri per i commercianti e-commerce. La collaborazione integra la piattaforma di gestione dei resi di Loop con le capacità di e-commerce internazionale di Global-e, offrendo ai commercianti un sistema unificato per gestire sia i resi nazionali che internazionali.
La partnership offre caratteristiche chiave tra cui resi semplificati da qualsiasi località, gestione sofisticata delle politiche di reso attraverso la funzione Workflows di Loop, aumento della retention delle entrate tramite il credito negozio per i resi internazionali, capacità di reporting avanzate e tariffe di spedizione internazionale competitive tramite la rete globale di corrieri di Global-e.
In qualità di Merchant of Record, Global-e gestisce dazi, tasse e operazioni transfrontaliere, consentendo ai commercianti di espandersi in nuovi mercati riducendo le complessità amministrative. L'integrazione ha già mostrato successi, con GoRuck che ha lanciato con successo in 50 nuovi mercati utilizzando la soluzione combinata.
Loop y Global-e (GLBE) han anunciado una asociación estratégica para mejorar la gestión de devoluciones transfronterizas para los comerciantes de comercio electrónico. La colaboración integra la plataforma de gestión de devoluciones de Loop con las capacidades de comercio electrónico internacional de Global-e, ofreciendo a los comerciantes un sistema unificado para manejar tanto devoluciones nacionales como internacionales.
La asociación proporciona características clave que incluyen devoluciones simplificadas desde cualquier ubicación, gestión avanzada de políticas de devolución a través de la función Workflows de Loop, aumento de la retención de ingresos mediante créditos de tienda para devoluciones internacionales, capacidades de informes mejoradas y tarifas de envío internacional competitivas a través de la red de transportistas globales de Global-e.
Como Merchant of Record, Global-e maneja aranceles, impuestos y operaciones transfronterizas, permitiendo a los comerciantes expandirse a nuevos mercados mientras reduce las complejidades administrativas. La integración ya ha demostrado éxito, con GoRuck lanzándose exitosamente en 50 nuevos mercados utilizando la solución combinada.
Loop와 Global-e (GLBE)는 전자상거래 상인을 위한 국경 간 반품 관리 개선을 위한 전략적 파트너십을 발표했습니다. 이 협력은 Loop의 반품 관리 플랫폼과 Global-e의 국제 전자상거래 기능을 통합하여 상인들에게 국내 및 국제 반품을 처리할 수 있는 단일 시스템을 제공합니다.
파트너십은 어떤 장소에서든 간편한 반품, Loop의 Workflows 기능을 통한 정교한 반품 정책 관리, 국제 반품을 위한 스토어 크레딧을 통한 수익 유지 증가, 향상된 보고 기능, Global-e의 전 세계 운송업체 네트워크를 통한 경쟁력 있는 국제 배송 요금 등 주요 기능을 제공합니다.
Merchant of Record로서 Global-e는 세금, 관세 및 국경 간 운영을 처리하여 상인이 새로운 시장으로 확장할 수 있도록 하고 관리 복잡성을 줄입니다. 통합은 이미 성공을 거두었으며, GoRuck는 결합된 솔루션을 사용하여 50개의 새로운 시장에 성공적으로 진출했습니다.
Loop et Global-e (GLBE) ont annoncé un partenariat stratégique pour améliorer la gestion des retours transfrontaliers pour les commerçants de commerce électronique. La collaboration intègre la plateforme de gestion des retours de Loop avec les capacités de commerce électronique international de Global-e, offrant aux commerçants un système unifié pour gérer à la fois les retours nationaux et internationaux.
Le partenariat offre des caractéristiques clés comprenant des retours rationalisés depuis n'importe quel emplacement, une gestion sophistiquée des politiques de retour grâce à la fonction Workflows de Loop, une rétention accrue des revenus via un crédit en magasin pour les retours internationaux, des capacités de reporting améliorées et des tarifs d'expédition internationale compétitifs via le réseau de transporteurs mondiaux de Global-e.
En tant que Merchant of Record, Global-e gère les droits de douane, les taxes et les opérations transfrontalières, permettant aux commerçants de s'étendre sur de nouveaux marchés tout en réduisant les complexités administratives. L'intégration a déjà montré du succès, avec GoRuck lançant avec succès dans 50 nouveaux marchés en utilisant la solution combinée.
Loop und Global-e (GLBE) haben eine strategische Partnerschaft angekündigt, um das grenzüberschreitende Retourenmanagement für E-Commerce-Händler zu verbessern. Die Zusammenarbeit integriert die Retourenmanagementplattform von Loop mit den internationalen E-Commerce-Funktionen von Global-e und bietet Händlern ein einheitliches System zur Handhabung sowohl nationaler als auch internationaler Retouren.
Die Partnerschaft bietet wichtige Funktionen, einschließlich vereinfachter Retouren von jedem Ort, raffinierter Verwaltung der Rückgabebedingungen über die Workflows-Funktion von Loop, erhöhtem Umsatz durch Store Credit für internationale Retouren, verbesserten Berichtsfunktionen und wettbewerbsfähigen internationalen Versandkosten über das globale Netzwerk von Versanddienstleistern von Global-e.
Als Merchant of Record übernimmt Global-e Zollgebühren, Steuern und grenzüberschreitende Operations, sodass Händler in neue Märkte expandieren können, während sie administrative Komplexitäten reduzieren. Die Integration hat bereits Erfolge gezeigt, wobei GoRuck erfolgreich in 50 neuen Märkten mit der kombinierten Lösung gestartet ist.
- Integration enables merchants to expand into new markets with reduced operational complexity
- Partnership provides competitive international shipping rates through Global-e's carrier network
- Solution increases revenue retention through Store Credit for international returns
- Streamlines operations by consolidating domestic and international returns into a single system
- None.
Insights
This strategic partnership marks a significant advancement in Global-e's competitive positioning within the cross-border e-commerce space. The integration addresses a important gap in the international e-commerce ecosystem - the complexity and cost of managing cross-border returns, which typically account for 20-30% of international e-commerce transactions.
The partnership offers several strategic advantages for Global-e:
- Enhanced platform stickiness through deeper integration of critical operations
- Potential for increased merchant adoption and reduced churn due to comprehensive solution offering
- Higher transaction values as merchants expand confidently into new markets
- Improved competitive moat against other cross-border solutions
The timing is particularly strategic as cross-border e-commerce is experiencing rapid growth, with the global market expected to reach
From a revenue perspective, this integration could drive increased Gross Merchandise Value (GMV) through Global-e's platform as merchants process more international transactions with greater confidence. The partnership may also lead to higher take rates on transactions due to the added value of integrated returns management.
New partnership brings hassle-free cross-border returns to merchants and shoppers worldwide and expands Loop's global return capabilities.
New partnership brings together Loop’s industry-leading expertise in returns management and Global-e’s renowned global e-commerce capabilities to deliver a seamless, unified solution for worldwide operations. (Graphic: Business Wire)
Global-e’s support for expansion and role as Merchant of Record on global e-commerce orders enables Loop's merchants to navigate the complexities of international e-commerce with ease. By handling duties, taxes and other cross-border operations, the partnership ensures compliance, reduces administrative burdens and unlocks new revenue opportunities in global markets.
With this integration, merchants benefit from optimised global operations, accelerating international growth through specific capabilities such as:
- Streamlined returns from any location
- Sophisticated return policy management with Loop’s Workflows feature
- Increased revenue retention through Store Credit for international returns
- Enhanced reporting and insights for both domestic and international returns
- Competitive international shipping rates through Global-e’s extensive global carriers network
“Our new collaboration with Global-e sets a new standard for optimising cross-border commerce,” said Hannah Bravo, CEO of Loop. “This partnership combines our industry-leading expertise in returns management with Global-e’s renowned global e-commerce capabilities, delivering a seamless solution for worldwide operations within a unified system. By consolidating global returns, merchants will be empowered to simplify operations, reduce inefficiencies and create a smoother experience for their customers no matter where they live.”
"Loop's integration with Global-e simplified our international expansion dramatically. We were able to launch in 50 new markets without the typical operational complexity that comes with cross-border returns. The unified experience streamlined internal processes, allowing us to scale efficiently while maintaining focus on growth." - Joe D'Alesio, Head of Shipping Operations and Customer Experience at GoRuck
“The global e-commerce market offers exciting opportunities for brands to scale their business and boost revenue. At Global-e, we are dedicated to helping our retail clients provide seamless return options and implement return strategies that meet shoppers’ expectations while maintaining profitability for their brand,” said Matthew Merrilees, CEO North America for Global-e. “We are excited to integrate Loop into our comprehensive global e-commerce platform, offering merchants more flexibility and consistently delivering an enhanced experience, all while empowering them to drive sustainable growth."
To learn more about how Loop’s new partnership with Global-e can help transform your cross-border returns operations, please visit loopreturns.com.
About Loop
Loop is the industry’s leading commerce operations platform that empowers Shopify brands to streamline their entire customer journey, reduce friction, and maximise revenue. Its end-to-end approach integrates capabilities that help brands simplify their operations and delight customers, from initial orders to returns and exchanges. Offering features like Workflows, Instant Exchanges, Offset, and AI-powered tracking and visibility, Loop reduces costs, increases customer lifetime value, and retains revenue for more than 5,000 of the world’s most-loved Shopify brands. Loop has processed over 70.5 million returns and counting, and has helped merchants retain more than
About Global-e
Global-e (Nasdaq: GLBE) is the world's leading platform enabling and accelerating global, Direct-To-Consumer e-commerce. The chosen partner of over 1,000 brands and retailers across
View source version on businesswire.com: https://www.businesswire.com/news/home/20250210970879/en/
Media Contact:
Walker Sands for Loop
loop@walkersands.com
Global-e Media Contact
Sarah Schloss
Headline Media
sarah.schloss@headline.media
+1 914 506 5104
Source: Loop
FAQ
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