An email has been sent to your address with instructions for changing your password.
There is no user registered with this email.
Sign Up
To create a free account, please fill out the form below.
Thank you for signing up!
A confirmation email has been sent to your email address. Please check your email and follow the instructions in the message to complete the registration process. If you do not receive the email, please check your spam folder or contact us for assistance.
Welcome to our platform!
Oops!
Something went wrong while trying to create your new account. Please try again and if the problem persist, Email Us to receive support.
Webhelp Given Top Ratings in Customer Experience Globally by Everest Group
Rhea-AI Impact
(Low)
Rhea-AI Sentiment
(Very Positive)
Tags
Rhea-AI Summary
Webhelp has been recognized as a Major Contender in the Americas and a Star Performer in APAC by Everest Group in their Customer Experience Management (CXM) PEAK Matrix® Assessment 2022. This marks its fourth consecutive year as a Leader in EMEA. The company's growth is attributed to strategic acquisitions, including OneLink BPO and Grupo Services, and innovations in digital-first solutions and omnichannel support. Webhelp operates in over 60 countries, reflecting a strong market presence and commitment to enhancing customer journeys.
Positive
Recognized as Major Contender in the Americas and Star Performer in APAC by Everest Group.
Retained Leader status in EMEA for four consecutive years.
Significant growth in the Americas due to strategic acquisitions like OneLink BPO and Grupo Services.
Enhanced service offerings including digital-first solutions and omnichannel support.
Negative
None.
Webhelp named Major Contender in first assessment for the Americas, Major Contender & Star Performer in APAC, and Leader in EMEA for fourth consecutive year
“Webhelp has become one of the fastest-growing CXM providers in the Americas region, supported by its strategic acquisitions and partnerships in the CX space in recent years. It has positioned itself well to meet transformational demands of clients through offerings like omnichannel support, digital-first solutions, hybrid pricing structures, and the co-creation of innovative services, among others,” saidDavid Rickard, Vice President, Everest Group.
“As a prominent provider in the EMEA region, Webhelp has a wide range of offerings like value-added consulting services, AI-based tools, and hyper-personalized CX. It leverages API and RPA solutions to strengthen the value proposition of its B2B sales capability, thus, highlighting its digital readiness. It is also driving co-innovation and adopting output- and outcome-based pricing models to enable strategic partnerships with its clients.”
Everest Group’s reports validate Webhelp’s growth strategy, which has seen the company develop innovative capabilities and expand its footprint globally, with a focus on key, strategic regions, to firmly establish its position as a major global CXM provider, present in more than 60 countries.
In the last 12 months, the group has grown significantly in the Americas, building on the recent acquisition and integration of OneLink BPO and Dynamicall. Since Everest Group’s CXM PEAK Matrix assessment, Webhelp has also completed its acquisition of Grupo Services, one of Brazil’s leading providers of CX, BPO, and technology solutions supporting leading US and Brazilian brands. In EMEA, Webhelp acquired innovative growth enabler, Uitblinqers, in the Netherlands.
Everest Group’s research recognizes Webhelp’s ability to drive digital-first thinking, supported by recent partnerships with technology providers that provide hyper personalized CX. It also highlighted Webhelp’s designated program to support customer experience for start-ups and scale-up, The Nest, and the group’s significant investment in Webhelp Anywhere, which helps clients futureproof their CX operations by designing and building a bespoke delivery model that blends the best talent, services, and support in any location worldwide.
“We are delighted with our performance across the Everest Group CXM PEAK Matrix assessments, demonstrating our position as a global leader. This recognition underlines the success of our strategic expansion across key regions such as the Americas and APAC, as well as our continued investment in innovation, technology – and our people. We leverage the learning from analyst assessments to continuously improve our services and further support our clients in the creation of truly game-changing customer journeys,” said Olivier Duha, CEO and Co-Founder of Webhelp.
Everest Group’s CXM Services PEAK Matrix® Assessment 2022 provides detailed assessments of 37 CXM service providers in the Americas; and for APAC, the research presents detailed assessments of 20 CXM service providers. In EMEA, 25 CXM service providers were assessed. Each assessment looks at the strengths and limitations of the service providers studied, sourcing considerations for buyers, and provides a comprehensive picture of the service provider’s market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback.
Webhelp designs, delivers, and optimizes unforgettable human experiences for today’s digital world – creating game-changing customer journeys. From sales to service, content moderation to credit management, Webhelp is an end-to-end partner across all B2C and B2B customer journeys. Its over 110,000 passionate employees across more than 60 countries thrive on making a difference for the world’s most exciting brands. Webhelp is currently owned by its management and Groupe Bruxelles Lambert (Euronext: GBLB), a leading global investment holding, as of November 2019. For more information on Webhelp, visit Webhelp.com.
