American Home Shield Launches New App

Rhea-AI Summary

Frontdoor (NASDAQ: FTDR) has launched the new American Home Shield app for its home warranty members. The app provides convenient access to account and plan information, allowing users to make and track service requests, access special offers, and manage payment information. CEO Bill Cobb announced that additional features will be rolled out in the coming months to enhance the user experience. The app is now available for both iPhone and Android devices.

Positive

• Launch of new mobile app expanding digital service capabilities
• Enhanced customer accessibility to account management and service requests
• Platform allows for future feature additions and improvements

Negative

• None.

Insights

Tech Expert

The launch of the American Home Shield mobile app represents a basic digital transformation effort, but falls short of being a significant market mover. While the app includes standard features like account management and service requests, these functionalities are now industry baseline expectations rather than innovative differentiators. The planned future feature additions suggest the current release is a minimal viable product with core functionalities.

The app's impact on operational efficiency and customer satisfaction metrics will likely be modest. Without integration of advanced technologies like predictive maintenance or IoT capabilities, this development represents more of a catch-up move in digital services rather than a competitive advantage. The investment implications are minimal as this type of digital offering is now table stakes in the home warranty industry.

App offers AHS members easy, convenient service at their fingertips

MEMPHIS, Tenn.--(BUSINESS WIRE)-- Frontdoor, Inc. (NASDAQ: FTDR), the nation’s leading provider of home warranties, today announced that the new American Home Shield app is now available to AHS members.

“The American Home Shield app meets our members where they are, giving them easy access to their plans and getting help on the go,” said Frontdoor, Inc. Chairman & CEO Bill Cobb. “Our team has worked extremely hard to deliver an app that will help our members get the most out of their home warranty plans.”

With easy, convenient service right in the palm of their hand, through the app, American Home Shield members can now:

• Quickly access their account and plan information
• Make and track their service requests
• Take advantage of special offers
• Manage their payment information

Over the coming months, American Home Shield will be adding additional features to the app, Cobb said, making it even easier and convenient for AHS members to get home repair and maintenance help.

The American Home Shield app is available to download now on iPhone and Android. For more information, please visit www.ahs.com/app/.

About Frontdoor, Inc.

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop-app for home repair and maintenance. The app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit www.frontdoorhome.com.

Forward Looking Statements

This news release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on management's current expectations and beliefs, as well as a number of assumptions concerning future events. These statements are subject to risks, uncertainties, assumptions, and other important factors. Readers are cautioned not to put undue reliance on such forward-looking statements, because actual results may vary materially from those expressed or implied. The reports filed by Frontdoor pursuant to United States securities laws contain discussions of these risks and uncertainties. Frontdoor assumes no obligation to, and expressly disclaims any obligation to, update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Readers are advised to review Frontdoor's filings with the United States Securities and Exchange Commission (which are available on the SEC's EDGAR database at www.sec.gov and via Frontdoor’s website at investors.frontdoorhome.com).

View source version on businesswire.com: https://www.businesswire.com/news/home/20241107093270/en/

Media Contact:

Tom Collins

mediacenter@ahs.com

Source: Frontdoor, Inc.

FAQ

What features does the new American Home Shield app (FTDR) offer?

The app offers account and plan information access, service request creation and tracking, special offers, and payment information management.

When did Frontdoor (FTDR) launch the American Home Shield mobile app?

Frontdoor has announced the launch of the American Home Shield app, which is now available for download on iPhone and Android devices.

Is the American Home Shield app (FTDR) available on both iOS and Android?

Yes, the American Home Shield app is available for download on both iPhone and Android devices.