American Home Shield Launches Innovative Video Chat With An Expert
Frontdoor (NASDAQ: FTDR) has introduced a new video chat feature for its American Home Shield (AHS) brand, allowing members with select plans to connect live with home repair experts through the AHS app. The service, previously launched through the Frontdoor app in 2023, is now available at no additional cost to ShieldPlatinum, ShieldGold, ShieldComplete, and ShieldPlus plan members, covering approximately 87% of AHS's two million members.
The video chat service connects homeowners with experienced former contractors specializing in plumbing, electrical, HVAC, appliances, and general repairs. These experts average 19 years of experience and are available nationwide seven days a week from 7 AM to 10 PM Eastern time. The feature aims to help members potentially resolve issues remotely, saving time and money.
Frontdoor (NASDAQ: FTDR) ha introdotto una nuova funzione di videochiamata per il suo marchio American Home Shield (AHS), consentendo ai membri con piani selezionati di connettersi in diretta con esperti di riparazioni domestiche tramite l'app AHS. Il servizio, precedentemente lanciato attraverso l'app Frontdoor nel 2023, è ora disponibile senza costi aggiuntivi per i membri dei piani ShieldPlatinum, ShieldGold, ShieldComplete e ShieldPlus, coprendo circa l'87% dei due milioni di membri di AHS.
Il servizio di videochiamata mette in contatto i proprietari di casa con esperti esperti, ex appaltatori specializzati in idraulica, elettricità, HVAC, elettrodomestici e riparazioni generali. Questi esperti hanno in media 19 anni di esperienza e sono disponibili in tutto il paese sette giorni su sette, dalle 7:00 alle 22:00 ora orientale. La funzione mira ad aiutare i membri a risolvere potenzialmente problemi a distanza, risparmiando tempo e denaro.
Frontdoor (NASDAQ: FTDR) ha presentado una nueva función de videochat para su marca American Home Shield (AHS), permitiendo a los miembros con planes selectos conectarse en vivo con expertos en reparación de viviendas a través de la aplicación AHS. El servicio, lanzado anteriormente a través de la aplicación Frontdoor en 2023, ahora está disponible sin costo adicional para los miembros de los planes ShieldPlatinum, ShieldGold, ShieldComplete y ShieldPlus, cubriendo aproximadamente el 87% de los dos millones de miembros de AHS.
El servicio de videochat conecta a los propietarios de viviendas con contratistas experimentados especializados en plomería, electricidad, HVAC, electrodomésticos y reparaciones generales. Estos expertos tienen un promedio de 19 años de experiencia y están disponibles en todo el país los siete días de la semana, de 7 AM a 10 PM hora del Este. La función tiene como objetivo ayudar a los miembros a resolver problemas potencialmente a distancia, ahorrando tiempo y dinero.
프론트도어 (NASDAQ: FTDR)가 미국 홈 쉴드(AHS) 브랜드를 위한 새로운 영상 통화 기능을 도입하여, 선택된 플랜에 가입한 회원들이 AHS 앱을 통해 주택 수리 전문가와 실시간으로 연결될 수 있게 되었습니다. 이 서비스는 2023년에 프론트도어 앱을 통해 처음 출시되었으며, 이제 ShieldPlatinum, ShieldGold, ShieldComplete, ShieldPlus 플랜 회원들에게 추가 비용 없이 제공되며, AHS의 200만 회원 중 약 87%를 커버합니다.
영상 통화 서비스는 주택 소유자와 배관, 전기, HVAC, 가전제품 및 일반 수리에 전문화된 경험이 풍부한 이전 계약자를 연결합니다. 이 전문가들은 평균 19년의 경력을 보유하고 있으며, 매주 7일, 동부 시간 기준으로 오전 7시부터 오후 10시까지 전국에서 이용 가능합니다. 이 기능은 회원들이 원격으로 문제를 해결할 수 있도록 도와 시간을 절약하고 비용을 줄이는 것을 목표로 합니다.
Frontdoor (NASDAQ: FTDR) a introduit une nouvelle fonctionnalité de chat vidéo pour sa marque American Home Shield (AHS), permettant aux membres avec des plans sélectionnés de se connecter en direct avec des experts en réparation de maison via l'application AHS. Ce service, précédemment lancé via l'application Frontdoor en 2023, est maintenant disponible sans coût supplémentaire pour les membres des plans ShieldPlatinum, ShieldGold, ShieldComplete et ShieldPlus, couvrant environ 87 % des deux millions de membres d'AHS.
Le service de chat vidéo met en relation les propriétaires avec des entrepreneurs expérimentés spécialisés dans la plomberie, l'électricité, le CVC, les appareils électroménagers et les réparations générales. Ces experts ont en moyenne 19 ans d'expérience et sont disponibles dans tout le pays sept jours sur sept, de 7 h à 22 h, heure de l'Est. Cette fonctionnalité vise à aider les membres à résoudre des problèmes à distance, économisant ainsi du temps et de l'argent.
Frontdoor (NASDAQ: FTDR) hat eine neue Video-Chat-Funktion für seine Marke American Home Shield (AHS) eingeführt, die es Mitgliedern mit ausgewählten Plänen ermöglicht, sich live über die AHS-App mit Experten für Hausreparaturen zu verbinden. Der Service, der 2023 über die Frontdoor-App gestartet wurde, ist jetzt für Mitglieder der Pläne ShieldPlatinum, ShieldGold, ShieldComplete und ShieldPlus ohne zusätzliche Kosten verfügbar und deckt etwa 87 % der zwei Millionen Mitglieder von AHS ab.
Der Video-Chat-Service verbindet Hausbesitzer mit erfahrenen ehemaligen Auftragnehmern, die auf Sanitär, Elektrik, HVAC, Geräte und allgemeine Reparaturen spezialisiert sind. Diese Experten haben im Durchschnitt 19 Jahre Erfahrung und sind landesweit sieben Tage die Woche von 7 bis 22 Uhr Eastern Time verfügbar. Die Funktion zielt darauf ab, Mitgliedern zu helfen, potenzielle Probleme aus der Ferne zu lösen und dabei Zeit und Geld zu sparen.
- Free video chat feature added to premium AHS plans
- Service covers 87% of AHS's 2M member base
- Access to experts with avg. 19 years experience
- Potential cost savings through remote problem resolution
- None.
New video chat benefit allows AHS members with select plans access to live expert advice for home repair and maintenance issues through the AHS app
“Video chat in app with an expert is a game-changing innovation and none of our competitors have this capability at scale,” said Bill Cobb, Chairman & CEO of Frontdoor, Inc. “This means members of selected AHS plans can now talk in real time to a highly experienced expert who may be able to help the member fix the problem right over the phone, saving them time and money.”
Frontdoor, Inc. launched the video chat with an expert feature through its Frontdoor app in 2023.
“What we have learned in those two years has been invaluable. Homeowners love our proven video chat experience and they love our experts,” said Kathy Collins, Frontdoor, Inc.’s Chief Revenue Officer. “It’s an understatement to say this has been a positive experience for users, so we decided to bring this capability to the American Home Shield brand.
The experts are highly experienced former contractors in plumbing, electrical, heating and air conditioning, appliances and a generalist category. They average 19 years of experience and are available nationwide seven days a week from 7 am – 10 pm eastern time.
Video chat with an expert is available at no additional cost to ShieldPlatinumTM and ShieldGoldTM home warranty members, as well as ShieldCompleteSM and ShieldPlusSM real estate plan members. These four plans comprise about 87 percent of AHS’ approximately two million members.
For more information, visit ahs.com.
About Frontdoor, Inc.
Frontdoor is the industry leader in home warranties and new home structural warranties, and a leading provider of on-demand home repair and maintenance services. As the parent company of two leading brands – American Home Shield and 2-10 Home Buyers Warranty – totaling more than two million members – we bring over 50 years of experience in the home warranty category, a cultivated national network of independent service contractors, and a reputation for delivering quality service and product innovation. American Home Shield, the leader in home warranties, gives homeowners peace of mind, budget protection and convenience, covering up to 29 home systems and appliances from costly and unexpected breakdowns. 2-10 Home Buyers Warranty is the leader in new home structural warranties, providing home builders with coverage for structural failures. These two brands, together with Frontdoor’s cutting-edge on-demand services, provide an unbeatable combination that meets the full suite of homeowner repair and maintenance needs. For more information about Frontdoor, Inc., please visit frontdoorhome.com.
Forward Looking Statements
This news release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on management's current expectations and beliefs, as well as a number of assumptions concerning future events. These statements are subject to risks, uncertainties, assumptions and other important factors. Readers are cautioned not to put undue reliance on such forward-looking statements because actual results may vary materially from those expressed or implied. The reports filed by Frontdoor pursuant to
View source version on businesswire.com: https://www.businesswire.com/news/home/20250304107994/en/
Media Contact:
Tom Collins
mediacenter@ahs.com
Source: Frontdoor, Inc.
FAQ
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