Welcome to our dedicated page for Freshworks news (Ticker: FRSH), a resource for investors and traders seeking the latest updates and insights on Freshworks stock.
Freshworks Inc. (NASDAQ: FRSH) is a leading provider of cloud-based software, specializing in delivering AI-enhanced business solutions that are easy to use. Headquartered in San Mateo, California, Freshworks serves over 67,000 customers worldwide, including prominent names like American Express, Blue Nile, Bridgestone, and Databricks.
Core Offerings:
- Freshdesk: A comprehensive customer support software streamlining communication across multiple channels, such as email, phone, chat, and social media. It’s utilized by over 100,000 companies, including Honda and Cisco.
- Freshservice: An IT service management solution that boosts efficiency with features like automations, virtual agents, and a multilingual knowledge base. Notable users include Porsche eBike Performance.
- Sales and Marketing Automation: Tools designed to enhance customer acquisition and engagement, supporting businesses in their growth journey.
Global Reach: Freshworks generates revenue from North America, Europe, the Middle East, Africa, Asia Pacific, and other regions, demonstrating its widespread influence and customer base.
Recent Innovations and Achievements:
- Monos leveraged Freshworks to deflect 80% of customer queries and boost sales by 500%.
- Collaboration with AWS to deliver modern, AI-powered business software.
- Porsche eBike Performance improved IT service delivery and employee experience using Freshservice.
Leadership Transition: Founder and CEO Girish Mathrubootham has transitioned to Executive Chairman, while President Dennis Woodside has taken over as CEO. Woodside brings extensive experience, having previously worked at Dropbox and Google.
Freshworks continues to innovate, focusing on AI and customer experience enhancements. Its products are designed for immediate business impact, making it a valuable partner for companies seeking to improve efficiency and customer satisfaction.
Rhea-AI Summary
Freshworks Inc. (NASDAQ: FRSH) announces Monos, a high-end online luggage retailer, has completed a digital transformation of its customer support operations through the adoption of Freshworks’ customer service solutions. The AI-powered ticketing and conversational support solutions have helped Monos deflect 80% of customer queries, decrease resolution time by 150%, and contribute to a sales increase of 500%.
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Freshworks Inc. (NASDAQ: FRSH) granted 377,180 shares of restricted stock units to Mika Yamamoto, the new Chief Customer and Marketing Officer. The award is an inducement for her joining the company and will vest over approximately two years, subject to continued employment.
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Freshworks Inc. (FRSH) appoints Mika Yamamoto as Chief Customer and Marketing Officer, bringing extensive experience from F5, Adobe, and Microsoft. She will lead global marketing and customer experience teams, aiming to accelerate growth and enhance customer focus.
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Freshworks Inc. (NASDAQ: FRSH) CFO to Participate in Fireside Chat at UBS Global Technology Conference
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Freshworks Inc. reported a 19% year-over-year growth in revenue for the third quarter of 2023. The company also achieved $23.9 million in net cash provided by operating activities and $22.1 million of free cash flow in the quarter. Freshworks raised its full-year 2023 financial outlook midpoint for non-GAAP operating profit to $40 million.
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Freshworks Inc. will announce its financial results for the third quarter ended September 30, 2023 on October 31, 2023.
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Freshworks sees a 42% increase in Microsoft Teams adoption among Freshservice customers, resulting in improved employee experience and productivity for over 250,000 users. A July 2023 study estimates that a mid-sized company can save $2.1 million in three years by using the Freshservice Virtual Agent. Customers like A&E Networks and Haynes International have reported significant productivity increases. The Office for Students decreased its average resolution time by 67% with the Freshservice virtual agent integrated with Microsoft Teams.
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Freshworks Inc. released its second annual 'State of Workplace Technology' report, revealing a 71% increase in software applications on IT teams' work computers. IT professionals are embracing AI to automate workflows and boost efficiency, with 86% already using AI. Companies in the U.S. could save over $15,000 per IT employee each year using AI to eliminate time wasted on repetitive tasks. Senior IT leaders are leading the way in AI adoption. IT directors and above report higher use and organizational support for AI. Millennials and Gen Z IT pros are also actively using AI.
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Freshworks CFO to participate in fireside chat at Piper Sandler conference
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Freshworks appoints Johanna Jackman as Chief People Officer
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FAQ
What is the current stock price of Freshworks (FRSH)?
The current stock price of Freshworks (FRSH) is $12.235 as of November 4, 2024.
What is the market cap of Freshworks (FRSH)?
The market cap of Freshworks (FRSH) is approximately 3.7B.
What does Freshworks Inc. specialize in?
Freshworks Inc. specializes in AI-enhanced business software solutions for IT, customer support, and sales and marketing teams.
Who are some of the notable customers of Freshworks?
Notable customers include American Express, Blue Nile, Bridgestone, Databricks, and OfficeMax.
What are some key products offered by Freshworks?
Key products include Freshdesk for customer support, Freshservice for IT service management, and various sales and marketing automation tools.
How does Freshworks generate revenue?
Freshworks generates revenue from multiple regions, including North America, Europe, the Middle East, Africa, and the Asia Pacific.
What recent achievements has Freshworks accomplished?
Recent achievements include Monos deflecting 80% of customer queries and Porsche eBike Performance improving IT service delivery with Freshservice.
What recent collaboration has Freshworks announced?
Freshworks announced a collaboration with AWS to deliver modern, AI-powered business software.
Who is the current CEO of Freshworks?
Dennis Woodside is the current CEO of Freshworks, having taken over from founder Girish Mathrubootham.
Where is Freshworks headquartered?
Freshworks is headquartered in San Mateo, California.
When was Freshworks founded?
Freshworks was founded in 2010.
What makes Freshworks' software unique?
Freshworks' software is known for its ease of use, AI enhancements, and ability to deliver immediate business impact.
Freshworks Inc.
Nasdaq:FRSH
FRSH Rankings
FRSH Stock Data
3.69B
222.76M
2.95%
83.98%
4.18%
Software - Application
Services-prepackaged Software
United States of America
SAN MATEO