Welcome to our dedicated page for Freshworks news (Ticker: FRSH), a resource for investors and traders seeking the latest updates and insights on Freshworks stock.
Freshworks Inc. (NASDAQ: FRSH) delivers AI-powered SaaS solutions that transform customer support, IT service management, and sales operations for businesses worldwide. This dedicated news hub provides investors and industry professionals with essential updates directly impacting the company's market position and technological evolution.
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Bookmark this page for streamlined tracking of Freshworks' progress in enhancing cloud-based customer experience solutions. Regular updates provide critical insights into the company's AI development roadmap and competitive positioning within the enterprise software sector.
Freshworks Inc. (NASDAQ: FRSH) announced its partnership with Supernus Pharmaceuticals to enhance IT operations using Freshservice. This new solution centralizes IT requests, replacing a multi-channel support model that lacked tracking and efficiency. Within three months, 80% of IT tickets transitioned to the Freshservice portal, exceeding the initial goal. The integration extends beyond IT, improving collaboration across various departments. Supernus aims to further leverage AI and machine learning for streamlined service request management.
Freshworks Inc. (NASDAQ: FRSH), a software company focused on enhancing customer and employee experiences, announced its participation in key investor conferences. CFO Tyler Sloat is set to present at the JMP Securities Technology Conference on March 7, 2022, and the Wolfe Research Software March Madness Conference on March 22, 2022. CEO Girish Mathrubootham will present at the Morgan Stanley Technology, Media, and Telecom Conference on March 8, 2022. Investors can access a replay of the webcasts on the Freshworks investor relations website.
Freshworks Inc. (NASDAQ: FRSH) has partnered with Zalora, Southeast Asia's leading online fashion retailer, to enhance customer support and interaction. Utilizing Freshdesk Omnichannel solutions, Zalora has improved response times and personalized experiences for its 50 million monthly shoppers. The integration has notably reduced abandoned carts, with 75% of customers returning for repeat purchases. Moreover, Zalora's agents can now support multiple customers simultaneously, boosting customer satisfaction scores by 5% each quarter. This partnership highlights the significance of personalized, efficient service in retaining online shoppers.
Freshworks reported impressive financial results for Q4 2021 and the full year, with revenue growth of 44% year-over-year in Q4, surpassing $100 million in quarterly revenue. Total revenue for the full year hit $371.0 million, a 49% increase compared to 2020. However, the company experienced significant operational losses, with a GAAP loss from operations of $(204.8) million for the year. Despite a net cash provided by operating activities of $11.5 million, free cash flow declined to $2.3 million. Freshworks continues to innovate and expand its customer base.
Freshworks Inc. (NASDAQ: FRSH) will announce its fourth-quarter and full-year financial results for the period ending December 31, 2021, on February 10, 2022, after market close. Following the release, the company will host a live audio webcast at 2:00 p.m. PT / 5:00 p.m. ET to discuss financial outcomes and business highlights. Freshworks serves over 50,000 customers globally, including notable names like Bridgestone and Klarna, emphasizing its commitment to delivering user-friendly software solutions.
Freshworks Inc (NASDAQ: FRSH) has resolved the trade secret litigation initiated by Zoho Corporation in March 2020. The lawsuit stemmed from a now-former Freshworks employee who incorrectly accessed Zoho's confidential sales information using his spouse's computer without consent. Freshworks clarified that these actions were against their policies and were not authorized. The legal dispute has concluded with both parties settling, and Zoho has dismissed the lawsuit. Freshworks is implementing measures to prevent future incidents.
Freshworks Inc. (NASDAQ: FRSH) has announced its partnership with the National Rugby League (NRL), employing Freshservice to enhance IT service management across its 16 clubs. By shifting from costly legacy software to a more user-friendly solution, NRL aims to streamline operations for its 1,200 members across Australia and Asia Pacific. Since implementing Freshservice in August 2021, NRL has improved workflow visibility and asset management, expecting further efficiencies through additional Freshservice applications. This partnership exemplifies Freshworks' commitment to simplifying IT solutions.
Freshworks Inc. (NASDAQ: FRSH) announced that MultiChoice Group, a leading African pay-TV company, improved customer support and satisfaction for over 20 million subscribers using Freshdesk and Freshservice. With these tools, MultiChoice enhanced omnichannel customer service and achieved a savings of $2.8 million. The integration allows for better management of customer queries and has led to a 24% reduction in calls, directing customers to digital channels. MultiChoice plans to further leverage Freshworks' solutions for AI and chatbot assistance to improve its services.
Freshworks (NASDAQ: FRSH) has been recognized as a Strong Performer in The Forrester Wave™: Enterprise Service Management, Q4 2021. The report highlights Freshworks' release of significant new features in Freshservice, including AI-enhanced alerting and on-call scheduling. The company focuses on making its tools easy to adopt, with a flexible commercial model and a free trial option, especially catering to small and midsize organizations. Additionally, Freshservice's ESM capabilities improve service delivery predictability, evidenced by customer success stories like African Bank's implementation.
Freshworks (NASDAQ: FRSH) has enabled 7-Eleven in the Philippines to improve customer and partner support by automating ticket resolution via Freshdesk. Since adopting this platform in 2019, 7-Eleven has unified its customer support operations, allowing the team to handle over 100,000 requests efficiently with an impressive 95% SLA attainment. This automation has enhanced customer experience, contributing to customer base retention and boosting downloads of the 7-Eleven CLiQQ app. The integration highlights Freshworks' commitment to providing scalable solutions for consumer brands.
