Fannie Mae Announces 2024 STAR Program Results
Fannie Mae (OTCQB: FNMA) has announced its 2024 Servicer Total Achievement and Rewards (STAR) Program results, recognizing 29 mortgage servicers for their exceptional performance across three key categories: General Servicing, Solution Delivery, and Timeline Management.
The STAR Program, which has been operating since 2011, evaluates servicers based on loan volume, portfolio composition, and industry-leading practices. Recipients are assessed through the Servicer Capability Framework and STAR Performance Scorecard, with a focus on operational excellence and credit loss reduction.
Notable recipients include major financial institutions such as JPMorgan Chase Bank, Wells Fargo & Company, Bank of America, and Mr. Cooper, with the latter achieving recognition across all three performance categories. According to Cyndi Danko, Senior Vice President and Single-Family Chief Credit Officer, these servicers play a important role in Fannie Mae's mission to provide stability to borrowers while maintaining strong servicing standards.
Fannie Mae (OTCQB: FNMA) ha annunciato i risultati del suo Programma Servicer Total Achievement and Rewards (STAR) 2024, riconoscendo 29 servicer ipotecari per le loro eccezionali performance in tre categorie chiave: Servizio Generale, Consegna delle Soluzioni e Gestione dei Tempi.
Il Programma STAR, attivo dal 2011, valuta i servicer in base al volume dei prestiti, alla composizione del portafoglio e alle pratiche leader del settore. I destinatari vengono valutati attraverso il Servicer Capability Framework e il STAR Performance Scorecard, con un focus sull'eccellenza operativa e la riduzione delle perdite creditizie.
I destinatari notevoli includono importanti istituzioni finanziarie come JPMorgan Chase Bank, Wells Fargo & Company, Bank of America e Mr. Cooper, quest'ultimo riconosciuto in tutte e tre le categorie di performance. Secondo Cyndi Danko, Vicepresidente Senior e Chief Credit Officer per le abitazioni unifamiliari, questi servicer svolgono un ruolo importante nella missione di Fannie Mae di fornire stabilità ai mutuatari mantenendo elevati standard di servizio.
Fannie Mae (OTCQB: FNMA) ha anunciado los resultados de su Programa Servicer Total Achievement and Rewards (STAR) 2024, reconociendo a 29 servicers hipotecarios por su excepcional desempeño en tres categorías clave: Servicio General, Entrega de Soluciones y Gestión de Tiempos.
El Programa STAR, que ha estado en funcionamiento desde 2011, evalúa a los servicers en función del volumen de préstamos, la composición de la cartera y las prácticas líderes en la industria. Los beneficiarios son evaluados a través del Servicer Capability Framework y el STAR Performance Scorecard, con un enfoque en la excelencia operativa y la reducción de pérdidas crediticias.
Los beneficiarios notables incluyen importantes instituciones financieras como JPMorgan Chase Bank, Wells Fargo & Company, Bank of America y Mr. Cooper, siendo este último reconocido en las tres categorías de desempeño. Según Cyndi Danko, Vicepresidenta Senior y Chief Credit Officer de Viviendas Unifamiliares, estos servicers desempeñan un papel importante en la misión de Fannie Mae de proporcionar estabilidad a los prestatarios mientras mantienen altos estándares de servicio.
팬니 메이 (OTCQB: FNMA)가 2024 서비스 총 성과 및 보상 프로그램 (STAR) 결과를 발표하며 29개의 모기지 서비스 제공업체를 일반 서비스, 솔루션 제공 및 일정 관리의 세 가지 주요 카테고리에서 뛰어난 성과를 인정했습니다.
2011년부터 운영되고 있는 STAR 프로그램은 대출 규모, 포트폴리오 구성 및 업계 최고의 관행을 기준으로 서비스 제공업체를 평가합니다. 수상자는 서비스 제공업체 역량 프레임워크와 STAR 성과 카드에 따라 평가되며, 운영 우수성과 신용 손실 감소에 중점을 둡니다.
주목할 만한 수상자로는 JPMorgan Chase Bank, Wells Fargo & Company, Bank of America 및 Mr. Cooper와 같은 주요 금융 기관이 있으며, Mr. Cooper는 세 가지 성과 카테고리 모두에서 인정을 받았습니다. Cyndi Danko 수석 부사장 겸 단독 주택 신용 담당자는 이러한 서비스 제공업체들이 대출자에게 안정성을 제공하고 높은 서비스 기준을 유지하는 팬니 메이의 사명에서 중요한 역할을 한다고 말했습니다.
Fannie Mae (OTCQB: FNMA) a annoncé les résultats de son programme Servicer Total Achievement and Rewards (STAR) 2024, reconnaissant 29 servicers hypothécaires pour leurs performances exceptionnelles dans trois catégories clés : Service Général, Livraison de Solutions et Gestion des Délais.
Le programme STAR, qui fonctionne depuis 2011, évalue les servicers en fonction du volume de prêts, de la composition du portefeuille et des pratiques de pointe dans l'industrie. Les bénéficiaires sont évalués à travers le Servicer Capability Framework et le STAR Performance Scorecard, avec un accent sur l'excellence opérationnelle et la réduction des pertes de crédit.
Parmi les bénéficiaires notables figurent de grandes institutions financières telles que JPMorgan Chase Bank, Wells Fargo & Company, Bank of America et Mr. Cooper, ce dernier ayant été reconnu dans les trois catégories de performance. Selon Cyndi Danko, vice-présidente senior et responsable du crédit pour les maisons unifamiliales, ces servicers jouent un rôle important dans la mission de Fannie Mae de fournir de la stabilité aux emprunteurs tout en maintenant des normes de service élevées.
Fannie Mae (OTCQB: FNMA) hat die Ergebnisse seines Programms Servicer Total Achievement and Rewards (STAR) 2024 bekannt gegeben und 29 Hypothekenservicer für ihre außergewöhnliche Leistung in drei Schlüsselbereichen ausgezeichnet: Allgemeine Dienstleistungen, Lösungsbereitstellung und Zeitmanagement.
Das STAR-Programm, das seit 2011 betrieben wird, bewertet Servicer basierend auf Darlehensvolumen, Portfoliostruktur und branchenführenden Praktiken. Die Empfänger werden durch das Servicer Capability Framework und das STAR Performance Scorecard bewertet, wobei der Fokus auf operativer Exzellenz und der Reduzierung von Kreditverlusten liegt.
Zu den bemerkenswerten Empfängern gehören große Finanzinstitute wie JPMorgan Chase Bank, Wells Fargo & Company, Bank of America und Mr. Cooper, wobei letzterer in allen drei Leistungsbereichen ausgezeichnet wurde. Laut Cyndi Danko, Senior Vice President und Chief Credit Officer für Einfamilienhäuser, spielen diese Servicer eine wichtige Rolle in der Mission von Fannie Mae, den Kreditnehmern Stabilität zu bieten und gleichzeitig hohe Servicestandards aufrechtzuerhalten.
- Program demonstrates continued improvement in servicer performance and operational assessment
- Recognition indicates strong credit loss reduction practices
- Promotes industry-wide servicing standards improvement
- None.
Program Recognizes 29 High-Performing Mortgage Servicers Across Three Key Performance Areas
"We're proud of this year's top-performing STAR Program servicers who are critical partners in our mission to provide stability to borrowers based on strong servicing standards," said Cyndi Danko, Senior Vice President and Single-Family Chief Credit Officer, Fannie Mae. "Our servicers continue to show their commitment to operational excellence while reducing credit loss – a crucial component to the overall safety and soundness of Fannie Mae's business and the residential mortgage market."
Since 2011, Fannie Mae's STAR Program has enabled broad and lasting improvements across the mortgage servicing industry by promoting servicing knowledge and excellence. The program has seen sustained servicer improvement in both metric performance and operational assessment results year over year.
For the 2024 program year, mortgage servicers were evaluated for STAR Performer recognition in three categories: General Servicing, Solution Delivery, and Timeline Management based on the results of the Servicer Capability Framework and STAR Performance Scorecard.
The 2024 STAR Program recipients are:
General Servicing
- Associated Bank
- Cenlar Federal Savings Bank
- Colonial Savings
- Fifth Third Bank, N.A.
- Gateway First Bancorp, Inc
- Guild Mortgage Company
- PHH Mortgage Corporation
- JPMorgan Chase Bank
- M&T Bank
- Truist Bank
- The PNC Financial Services Group, Inc.
- Provident Funding Associates, L.P.
- University Bank
- Wells Fargo & Company
Solution Delivery
- Flagstar Bank, National Association
- Rocket Mortgage, LLC
Timeline Management
- LoanCare
General Servicing and Solution Delivery
- Arvest Bank
- Bank of America, N.A.
- BOK Financial Corporation
- Dovenmuehle Mortgage, Inc.
- Freedom Mortgage Corp.
- Planet Home Lending, LLC
- Regions Bank
- Servbank
- ServiceMac
- The Huntington National Bank
General Servicing and Timeline Management
- NewRez, LLC
General Servicing, Solution Delivery, and Timeline Management
- Mr. Cooper
About Fannie Mae
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FAQ
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