Welcome to our dedicated page for FIVE9 news (Ticker: FIVN), a resource for investors and traders seeking the latest updates and insights on FIVE9 stock.
Five9, Inc. (NASDAQ: FIVN) is a leading provider of cloud contact center software that empowers digital enterprises to engage with their customers effectively. Headquartered in Sunnyvale, California, Five9 facilitates over three billion customer interactions annually through its robust and innovative platform.
The company's core offering, the Virtual Contact Center (VCC) platform, combines essential telephony functionalities with advanced omnichannel engagement tools. This cloud-native solution supports customer service, sales, and marketing engagements, allowing businesses to deliver exceptional personalized experiences.
Key features of the Five9 platform include omnichannel routing, analytics, workforce optimization (WFO), and artificial intelligence (AI). These components work synergistically to enhance agent productivity and drive tangible business results. The platform is designed to be reliable, secure, compliant, and scalable, making it suitable for organizations of all sizes.
In recent news, Five9 announced a partnership with Playvox, the leading provider of Workforce Engagement Management (WEM) solutions. This collaboration has integrated Playvox's comprehensive Workforce Management (WFM) solution into the Five9 Intelligent Cloud Contact Center, offering seamless technology integration and real-time business insights.
The Five9 Intelligent CX Platform leverages AI and automation to transform customer interactions, providing tools for digital self-service, agent assist technology, and workflow automation. With over 2,500 organizations worldwide using its solutions, Five9 stands out as a critical partner in the digital transformation of customer engagement.
Five9's commitment to innovation and customer satisfaction is evident in its extensive partner ecosystem, which includes over 1,000 partners. The company's focus on practical AI, automation, and journey analytics underscores its mission to create fluid and impactful customer experiences.
For more information, visit www.five9.com.
Five9 has been named to the 2024 Fortune Best Workplaces in Technology™ List, securing the 16th position in the large category. This recognition, based on survey responses from over 149,000 employees in the tech industry, highlights Five9's commitment to creating an exceptional workplace environment. Tricia Yankovich, Chief People Officer of Five9, emphasized the company's focus on employee growth, well-being, and innovation.
The selection process, conducted by Great Place To Work®, utilizes their proprietary For All™ Methodology, analyzing data from over 1.3 million survey responses. Five9's inclusion on this list demonstrates its ability to provide positive outcomes for employees across various demographics. In addition to this accolade, Five9 has also been recognized on the Fortune Best Workplaces in the Bay Area™ list for 2024.
Five9, a leading provider of the Intelligent CX Platform, has announced its participation in an upcoming investor conference. The company's management team will present at the Canaccord Genuity Growth Conference on Wednesday, August 14th at 8:30 AM Eastern Time.
This event presents an opportunity for investors and analysts to gain insights into Five9's business strategies and growth prospects. Interested parties can access a webcast of the presentation through the investor relations section of Five9's official website at http://investors.five9.com/.
Five9's participation in this conference underscores its commitment to maintaining transparent communication with the investment community and showcasing its position in the rapidly evolving customer experience technology sector.
Five9 (NASDAQ: FIVN) has unveiled its latest Genius AI Suite, featuring a four-step AI process designed to transform enterprise customer experience (CX). The suite includes AI Knowledge, a new tool leveraging GenAI to provide quick, contextual answers to customer queries. This comprehensive approach aims to deliver customizable, AI-elevated CX across the customer journey.
The four-step process includes: Listen (gathering customer engagement data), Analyze (using AI Insights and Analytics), Tailor (configuring custom AI models), and Apply (implementing AI across CX operations). This strategy allows companies to identify high-value AI cases, implement them efficiently, and achieve faster ROI with expert guidance from Five9.
Five9 (NASDAQ: FIVN) has announced a definitive agreement to acquire Acqueon, a real-time revenue execution platform. This strategic acquisition aims to enhance Five9's Intelligent CX Platform, enabling companies to maximize revenue while delivering proactive, AI-elevated customer experiences. The combination will expand Five9's outbound solutions capabilities, allowing enterprises to engage customers more effectively through AI-driven, omnichannel proactive customer engagement.
Key benefits of the acquisition include:
- Improved customer engagement at the right time and through preferred channels
- Enhanced ability to predict and optimize customer contact for better outcomes
- Expansion of Five9's reach beyond the contact center
- Strengthened value of Five9's Genius AI Suite through additional contextual data
The transaction is expected to close in the second half of 2024.
Five9 (NASDAQ:FIVN) reported strong Q2 2024 results, with revenue increasing 13% to a record $252.1 million. The company achieved a key milestone, surpassing $1 billion in annual revenue run rate, driven by 21% growth in LTM enterprise subscription revenue. Adjusted EBITDA reached $41.8 million, or 16.6% of revenue. Despite strong performance, Five9 is reducing its annual revenue guidance by 3.8% due to recent bookings trends and uncertain economic conditions.
The company announced an agreement to acquire Acqueon, which is expected to advance its AI-powered CX platform. Five9 also introduced new innovations to its Genius AI suite, including GenAI Studio and AI Knowledge, demonstrating its leadership in AI solutions for customer experience.
Five9, Inc. (Nasdaq: FIVN), a provider of the Intelligent CX Platform, has announced its upcoming second quarter 2024 financial results conference call. The call is scheduled for Thursday, August 8, 2024, at 4:30 p.m. Eastern Time. Interested participants can register for the Zoom Video webinar using the provided link. For those unable to attend the live event, a replay will be made available shortly after the conclusion. Both the live webcast and the replay will be accessible through the Investor Relations section of Five9's official website at http://investors.five9.com/.
Five9, a provider of the Intelligent CX Platform, has been named a Leader in the IDC MarketScape: Worldwide Contact Center-as-a-Service (CCaaS) Applications Software 2024 Vendor Assessment. This recognition highlights Five9's commitment to AI innovation in customer experience (CX). The company recently introduced GenAI Studio, an industry-first solution for building and customizing Generative AI applications for contact centers. Five9 also announced a new integration with Salesforce Service Cloud Voice, combining Salesforce Einstein with Five9's AI solutions to enhance agent performance and customer resolutions.
IDC noted that Five9 is suitable for companies looking to leverage AI and real-time insights to improve operational efficiencies, agent performance, and customer satisfaction. The company's AI capabilities across channels and continuous development cycle were highlighted as strengths.
Five9 (NASDAQ: FIVN) released a detailed analysis titled “AI in Healthcare: How AI Drives Value For Five9 Healthcare Customers,” focusing on the benefits of Intelligent Virtual Agents (IVAs) in healthcare. The study highlights how IVAs enhance communication, alleviate workforce pressure, and streamline operations for healthcare organizations. Key findings include the impact of AI on patient satisfaction, cost reduction, and operational efficiency. The report shares strategies for deploying IVAs, aiming for higher patient experience scores and shorter queue times. Customer success stories, such as Exact Sciences' 15 FTE/year labor cost reduction and 13% decrease in talk time, underscore the transformative potential of AI in healthcare. The study projects significant market growth for genAI in healthcare, from $1 billion in 2022 to $22 billion by 2032.
Five9 has been named to the 2024 Fortune Best Workplaces in the Bay Area list, securing the 17th spot. This marks the second time Five9 has received this honor, emphasizing its commitment to creating a positive work environment for its employees. The ranking is based on feedback from over 80,000 confidential employee surveys conducted by Great Place To Work. Employees provided honest feedback on 60 statements about their work experience and two open-ended questions. Five9's Chief People Officer, Tricia Yankovich, stated that the recognition reflects the company's dedication to fostering employee growth and well-being. Previously, Five9 ranked in multiple Fortune Best Workplaces lists in 2022, including technology, women, millennials, and parents categories.
Five9 (NASDAQ: FIVN) has been awarded the 2024 'Workforce Innovation of the Year' at the Customer Contact Week (CCW) Excellence Awards. The award recognizes Five9's Workforce Engagement Management (WEM) solution, which integrates workforce and quality management data with popular CRM systems such as Oracle Service Cloud, Salesforce, ServiceNow, and Zendesk.
The WEM solution's advanced analytics provide actionable insights for optimizing agent performance, streamlining operations, and enhancing customer satisfaction. This recognition underscores Five9's commitment to advancing customer experience (CX) and innovation.
Additionally, Five9 has announced a partnership with Salesforce to deliver AI-powered solutions aimed at improving CX in contact centers. The latest release of Five9 for Service Cloud Voice with Partner Telephony combines Salesforce Einstein with Five9's AI suite to enhance agent performance and customer resolutions.
FAQ
What is the current stock price of FIVE9 (FIVN)?
What is the market cap of FIVE9 (FIVN)?
What does Five9, Inc. do?
What is the Virtual Contact Center (VCC) platform?
How many customer interactions does Five9 facilitate annually?
What recent partnership has Five9 announced?
What are some key features of the Five9 platform?
Is the Five9 platform scalable and secure?
How many organizations use Five9's solutions?
How does Five9 use AI in its platform?
Where is Five9 headquartered?
How can I get more information about Five9?
