Five9 Stock Price, News & Analysis

Five9 (FIVN) has launched Agentic CX, introducing AI Agents and AI Trust & Governance capabilities powered by the Five9 Agentic Experience Engine. The new AI Agents offer flexible self-service solutions with features including AI Summary Node for auto-summarizing interactions, Intent Detection for natural dialogues, and Knowledge Node using RAG for contextual answers. The platform includes pre-built templates and Code Crafter for rapid deployment. The Trust & Governance toolkit provides enhanced decision-making capabilities, threat identification, prompt monitoring, and hallucination detection. Industry analysts from Opus Research and IDC have praised the platform's approach to scaling AI-driven self-service with robust controls and reporting features. The solution aims to transform customer experience by enabling AI agents to reason, adapt, and take autonomous actions while maintaining security and seamless integration with human agents.

Five9 has released its 2025 Business Leaders Customer Experience Report, revealing critical insights about customer experience trends. The study, based on 400+ senior business decision-makers across US, UK, and Canada, shows that 40% of consumers abandon companies after just one poor experience. Key findings include: 81% of businesses have implemented AI in contact centers, with 78% reporting met or exceeded expectations. While digital channels grow, 74% of customers prefer phone for high-stakes interactions. The report highlights a significant perception gap between business leaders and customers - 52% of leaders believe 24/7 self-service is essential, while only 33% of customers agree. Additionally, 88% of companies have increased focus on agent experience through tools like shift flexibility and AI support, recognizing that empowered agents are key differentiators in customer service.

Five9 (NASDAQ:FIVN), a provider of the Intelligent CX Platform, has announced its upcoming participation in the William Blair Growth Stock Conference. The company's management team will present at the conference on Thursday, June 5th at 8:40 AM Central Time. Investors and interested parties can access a webcast of the presentation through Five9's investor relations website at http://investors.five9.com/.

Five9 reported strong Q1 2025 financial results with record revenue of $279.7 million, up 13% year-over-year. The company's subscription revenue grew 14%, while adjusted EBITDA margin reached 19%. Key highlights include:

- GAAP net income of $0.6 million ($0.01 per share), compared to a loss of $(7.1) million in Q1 2024 - Non-GAAP net income of $47.3 million ($0.62 per share) - Record operating cash flow of $48.4 million - Improved gross margins: GAAP 55.0% and adjusted 62.4%

For full-year 2025, Five9 expects revenue between $1.140-$1.144 billion and non-GAAP EPS of $2.74-$2.78. The company highlighted continued momentum in AI for CX and execution in the CCaaS market opportunity.

Five9 has announced Five9 Fusion for Salesforce, a new AI-powered integration that combines Five9's real-time system with Salesforce's AI CRM platform. The solution enhances customer experience through AI-driven features including:

• Five9 Voice: Integrates call data directly into customer records
• AI Agents: Enables seamless handoff between AI and human agents
• TranscriptStream: Provides real-time call transcription
• Intelligent Voice Routing: Automatically directs calls to appropriate agents

This partnership builds on a 15+ year relationship, serving over 1,000 shared customers and 160,000+ service representatives. Five9 has doubled its Bring Your Own Telephony adoption in 2025, as more enterprises integrate with Salesforce Einstein for Service capabilities.

Five9 (Nasdaq: FIVN), a provider of the Intelligent CX Platform, has announced it will release its first quarter 2025 financial results on Thursday, May 1, 2025, at 4:30 p.m. Eastern Time. The company will host a conference call and webinar for investors to discuss the quarterly results.

Interested participants can register for the webinar through the provided link. A replay of the event will be made available shortly after the live presentation concludes. Both the live webcast and replay will be accessible through the Investor Relations section of Five9's website.

Five9 (FIVN) has been recognized on the 2025 CRN AI 100 list in the AI for Software category. This recognition comes from CRN®, a brand of The Channel Company, highlighting vendors leading in artificial intelligence innovation across various technology sectors.

The company's commitment to AI-enhanced customer experience dates back to 2018, with a significant advancement through the launch of the Five9 Genius AI Suite in August 2024. This comprehensive suite offers AI-powered applications designed to create more personalized and contextual customer interactions.

Jake Butterbaugh, Senior Vice President of Global Partner and International Sales at Five9, emphasized the company's continued investment in AI platform development and partnerships to deliver enhanced customer experience solutions.

Five9 (FIVN) has achieved significant recognition in the 2025 Artificial Intelligence Excellence Awards, with its Five9 AI Agents winning the Innovative AI Products category and Five9 GenAI Studio named as a finalist. This follows their previous recognition for GenAI Studio in the 2024 BIG Awards for Business.

Five9 AI Agents is designed to enhance customer experiences through automated, natural conversations, helping businesses improve efficiency and reduce costs. The GenAI Studio platform enables rapid development and deployment of intelligent virtual agents using generative AI technology.

Chief Product Officer Ajay Awatramani emphasized the company's dedication to advancing AI technology in customer experience. The Business Intelligence Group's AI Excellence Awards, judged by industry experts, recognize innovation in AI-driven solutions based on creativity, impact, and measurable success.

Five9 (FIVN) has unveiled Spotlight for Five9 AI Insights, a new generative AI-powered solution that helps companies analyze customer interaction data more effectively. The platform, powered by Genius AI, enables businesses to create custom metrics and extract actionable insights directly from conversation transcripts.

The company also announced enhancements to its reporting and analytics suite, including:

• Five9 Aceyus VUE with persona-based dashboards for contact centers with 100+ agents
• Five9 Analytics with new pre-built reports
• Five9 Reporting with a refreshed interface accessing 140+ pre-built reports

Early adopter IAA reported a 10% reduction in repeat calls using AI Insights data. The new solutions aim to help businesses access contextual data faster, reduce manual work, and make data-driven decisions for improved customer experience.