Welcome to our dedicated page for FIVE9 news (Ticker: FIVN), a resource for investors and traders seeking the latest updates and insights on FIVE9 stock.
Five9, Inc. (NASDAQ: FIVN) is a leading provider of cloud contact center software that empowers digital enterprises to engage with their customers effectively. Headquartered in Sunnyvale, California, Five9 facilitates over three billion customer interactions annually through its robust and innovative platform.
The company's core offering, the Virtual Contact Center (VCC) platform, combines essential telephony functionalities with advanced omnichannel engagement tools. This cloud-native solution supports customer service, sales, and marketing engagements, allowing businesses to deliver exceptional personalized experiences.
Key features of the Five9 platform include omnichannel routing, analytics, workforce optimization (WFO), and artificial intelligence (AI). These components work synergistically to enhance agent productivity and drive tangible business results. The platform is designed to be reliable, secure, compliant, and scalable, making it suitable for organizations of all sizes.
In recent news, Five9 announced a partnership with Playvox, the leading provider of Workforce Engagement Management (WEM) solutions. This collaboration has integrated Playvox's comprehensive Workforce Management (WFM) solution into the Five9 Intelligent Cloud Contact Center, offering seamless technology integration and real-time business insights.
The Five9 Intelligent CX Platform leverages AI and automation to transform customer interactions, providing tools for digital self-service, agent assist technology, and workflow automation. With over 2,500 organizations worldwide using its solutions, Five9 stands out as a critical partner in the digital transformation of customer engagement.
Five9's commitment to innovation and customer satisfaction is evident in its extensive partner ecosystem, which includes over 1,000 partners. The company's focus on practical AI, automation, and journey analytics underscores its mission to create fluid and impactful customer experiences.
For more information, visit www.five9.com.
Five9 has announced an integration with Salesforce Einstein AI to enhance customer service experiences in contact centers. The integration combines Salesforce Einstein with Five9's AI solutions, offering real-time guidance to agents, improving operations management, and providing superior customer resolutions. Key features include real-time transcription of customer conversations, accuracy checks on call recordings, and integration with Salesforce Einstein Conversation Insights. These enhancements aim to reduce agent workloads and improve customer satisfaction. The integration will be available from June 30, with a webinar scheduled for July 23 to provide further insights.
Five9, a provider of the Intelligent CX Platform, has announced its participation in several upcoming investor conferences. The company will be present at the Baird Global Consumer, Technology & Services Conference on June 4th at 7:55 AM ET, the William Blair Growth Stock Conference on June 5th at 12:40 PM CT, and the Rosenblatt Age of AI Scaling Technology Summit on June 12th at 12:00 PM ET. Webcasts of these events will be accessible via Five9's investor relations webpage.
Five9, a leading provider of Intelligent CX solutions, announced its sponsorship of Customer Contact Week (CCW) Las Vegas 2024. Executives Niki Hall and Steve Blood will speak on empowering women in the workplace and the impact of AI and data. The company will showcase GenAI Studio, an innovative solution for contact centers, and participate in various sessions throughout the event.
Five9, Inc. reported a 13% year-over-year growth in total revenue and a 20% year-over-year growth in subscription revenue for the first quarter of 2024. The GAAP operating cash flow was $32.4 million. The company also achieved record revenue of $247.0 million in the first quarter of 2024, with positive increases in gross margin and net income. Five9's non-GAAP net income, adjusted EBITDA, and operating cash flow showed significant improvements compared to the previous year. The company's CEO highlighted strong performance, growth in subscription revenue, and a major deal with a Fortune 50 financial services company. Five9 remains optimistic about its market position and future growth prospects.
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