Five9 Surpasses $1 Billion in Annual Revenue Run Rate

Rhea-AI Summary

Five9 (NASDAQ:FIVN) reported strong Q2 2024 results, with revenue increasing 13% to a record $252.1 million. The company achieved a key milestone, surpassing $1 billion in annual revenue run rate, driven by 21% growth in LTM enterprise subscription revenue. Adjusted EBITDA reached $41.8 million, or 16.6% of revenue. Despite strong performance, Five9 is reducing its annual revenue guidance by 3.8% due to recent bookings trends and uncertain economic conditions.

The company announced an agreement to acquire Acqueon, which is expected to advance its AI-powered CX platform. Five9 also introduced new innovations to its Genius AI suite, including GenAI Studio and AI Knowledge, demonstrating its leadership in AI solutions for customer experience.

Positive

• Record Q2 revenue of $252.1 million, up 13% year-over-year
• Surpassed $1 billion in annual revenue run rate
• 21% growth in LTM enterprise subscription revenue
• Non-GAAP net income of $38.9 million, or $0.52 per diluted share
• Adjusted EBITDA of $41.8 million, or 16.6% of revenue
• LTM operating cash flow of $126 million
• Agreement to acquire Acqueon to advance AI-powered CX platform
• Introduction of new AI innovations: GenAI Studio and AI Knowledge

Negative

• GAAP net loss of $(12.8) million, or $(0.17) per basic share
• Slight decrease in adjusted gross margin to 60.5% from 61.8% in Q2 2023
• Reduction in annual revenue guidance by 3.8% due to recent bookings trends and uncertain economic conditions

Insights

Financial Analyst

Five9's Q2 2024 results show a mixed financial picture. While the company achieved a significant milestone by surpassing $1 billion in annual revenue run rate, there are some concerning trends:

• Revenue growth of 13% year-over-year is solid but slower than the 21% growth in LTM enterprise subscription revenue.
• Adjusted gross margin declined to 60.5% from 61.8% in Q2 2023.
• Non-GAAP net income margin decreased to 15.4% from 16.8%.
• The company reduced its annual revenue guidance by 3.8%, citing recent bookings trends and economic uncertainty.

The acquisition of Acqueon and investments in AI capabilities could potentially offset these challenges, but investors should monitor the impact on margins and cash flow closely.

Tech Expert

Five9's focus on AI-driven solutions is a strategic move in the competitive CX market. The introduction of GenAI Studio and AI Knowledge demonstrates the company's commitment to innovation. However, the real test will be in the adoption and monetization of these AI capabilities. The acquisition of Acqueon could potentially accelerate Five9's AI roadmap, but integration risks should be considered. The company's ability to leverage AI to improve customer experiences and drive operational efficiencies for clients will be important in maintaining its market position and justifying its valuation in an increasingly AI-centric industry landscape.

Market Research Analyst

Five9's performance reflects broader trends in the CX platform market. The slowdown in revenue growth and reduced guidance suggest potential market saturation or increased competition. However, the 21% growth in enterprise subscription revenue indicates strong demand from larger clients. The company's focus on AI aligns with market expectations, but the effectiveness of these solutions in driving customer value and retention will be critical. The Acqueon acquisition signals a strategic move to expand market reach, potentially opening new revenue streams. Investors should watch for signs of market share gains, customer adoption of AI features and the impact of economic uncertainties on enterprise spending in the CX sector.

21% Growth in LTM Enterprise Subscription Revenue

$126 Million in LTM Operating Cash Flow

SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9, Inc. (NASDAQ:FIVN), the Intelligent CX Platform provider, today reported results for the second quarter ended June 30, 2024.

Second Quarter 2024 Financial Results

• Revenue for the second quarter of 2024 increased 13% to a record $252.1 million, compared to $222.9 million for the second quarter of 2023.
• GAAP gross margin was 53.0% for the second quarter of 2024, compared to 53.2% for the second quarter of 2023.
• Adjusted gross margin was 60.5% for the second quarter of 2024, compared to 61.8% for the second quarter of 2023.
• GAAP net loss for the second quarter of 2024 was $(12.8) million, or $(0.17) per basic share, and (5.1)% of revenue, compared to GAAP net loss of $(21.7) million, or $(0.30) per basic share, and (9.8)% of revenue, for the second quarter of 2023.
• Non-GAAP net income for the second quarter of 2024 was $38.9 million, or $0.52 per diluted share, and 15.4% of revenue, compared to non-GAAP net income of $37.4 million, or $0.52 per diluted share, and 16.8% of revenue, for the second quarter of 2023.
• Adjusted EBITDA for the second quarter of 2024 was $41.8 million, or 16.6% of revenue, compared to $41.5 million, or 18.6% of revenue, for the second quarter of 2023.
• GAAP operating cash flow for the second quarter of 2024 was $19.9 million, compared to GAAP operating cash flow of $21.9 million for the second quarter of 2023.

“We are pleased to report strong second quarter results, achieving a key milestone with annual revenue run rate exceeding $1 billion, primarily driven by LTM enterprise subscription revenue growing 21% year-over-year. Adjusted EBITDA margin reached 17%, helping drive robust LTM operating cash flow of $126 million. As we look to the remainder of the year, we are reducing our annual revenue guidance by 3.8%, reflecting recent bookings trends and the uncertain economic conditions. We remain confident in our massive market opportunity and are committed to driving balanced growth and profitability.

Additionally, we are excited to announce our agreement to acquire Acqueon, which we believe will be a significant step in advancing our AI-powered CX platform and market reach. Also, our latest innovations to our Five9 Genius AI suite, including GenAI Studio and AI Knowledge, further demonstrate our leadership in AI. Our AI solutions are driving tangible business outcomes, enabling some of the world’s largest brands to elevate their customer experiences.”

- Mike Burkland, Chairman and CEO, Five9

Business Outlook

Five9 provides guidance based on current market conditions and expectations. Five9 emphasizes that the guidance is subject to various important cautionary factors referenced in the section entitled "Forward-Looking Statements" below, including risks and uncertainties associated with the ongoing macroeconomic conditions.

• For the full year 2024, Five9 now expects to report:
  • Revenue in the range of $1.013 to $1.017 billion.
  • GAAP net loss per share in the range of $(0.29) to $(0.19), assuming basic shares outstanding of approximately 74.5 million.
  • Non-GAAP net income per share in the range of $2.25 to $2.29, assuming diluted shares outstanding of approximately 75.2 million.

• For the third quarter of 2024, Five9 expects to report:
  • Revenue in the range of $254.5 to $255.5 million.
  • GAAP net loss per share in the range of $(0.06) to $(0.01), assuming basic shares outstanding of approximately 74.9 million.
  • Non-GAAP net income per share in the range of $0.57 to $0.59, assuming diluted shares outstanding of approximately 75.5 million.

With respect to Five9’s guidance as provided above, please refer to the “Reconciliation of GAAP Net Loss to Non-GAAP net income - Guidance” table for more details, including important assumptions upon which such guidance is based.

Conference Call Details

Five9 will discuss its second quarter 2024 results today, August 8, 2024, via Zoom webinar at 4:30 p.m. Eastern Time. To access the webinar, please register by clicking here. A copy of this press release will be furnished to the Securities and Exchange Commission on a Current Report on Form 8-K and will be posted to our website, prior to the conference call.

A live webcast and a replay will be available on the Investor Relations section of the Company’s web-site at http://investors.five9.com/.

Non-GAAP Financial Measures

In addition to disclosing financial measures prepared in accordance with U.S. generally accepted accounting principles (GAAP), this press release and the accompanying tables contain certain non-GAAP financial measures. We calculate adjusted gross profit and adjusted gross margin by adding back the following items to gross profit: depreciation, intangibles amortization, stock-based compensation, exit costs related to the closure and relocation of our Russian operations, acquisition and related transaction costs and one-time integration costs, and lease amortization for finance leases. We calculate adjusted EBITDA by adding back or removing the following items to or from GAAP net loss: depreciation and amortization, stock-based compensation, interest expense, gain on early extinguishment of debt, interest income and other, exit costs related to closure and relocation of our Russian operations, acquisition and related transaction costs and one-time integration costs, lease amortization for finance leases and provision for income taxes. We calculate non-GAAP operating income by adding back or removing the following items to or from GAAP loss from operations: stock-based compensation, intangibles amortization, exit costs related to the closure and relocation of our Russian operations, and acquisition and related transaction costs and one-time integration costs. We calculate non-GAAP net income by adding back or removing the following items to or from GAAP net loss: stock-based compensation, intangibles amortization, amortization of discount and issuance costs on convertible senior notes, exit costs related to the closure and relocation of our Russian operations, acquisition and related transaction costs and one-time integration costs, and gain on early extinguishment of debt. For the periods presented, these adjustments from GAAP net loss to non-GAAP net income do not include any presentation of the net tax effect of such adjustments given our significant net operating loss carryforwards. Non-GAAP financial measures do not have any standardized meaning and are therefore unlikely to be comparable to similarly titled measures presented by other companies. The Company considers these non-GAAP financial measures to be important because they provide useful measures of the operating performance of the Company, exclusive of factors that do not directly affect what we consider to be our core operating performance, as well as unusual events. The Company’s management uses these measures to (i) illustrate underlying trends in the Company’s business that could otherwise be masked by the effect of income or expenses that are excluded from non-GAAP measures, and (ii) establish budgets and operational goals for managing the Company’s business and evaluating its performance. In addition, investors often use similar measures to evaluate the operating performance of a company. Non-GAAP financial measures are presented only as supplemental information for purposes of understanding the Company’s operating results. The non-GAAP financial measures should not be considered a substitute for financial information presented in accordance with GAAP. Please see the reconciliation of non-GAAP financial measures set forth in this release.

Forward-Looking Statements

This news release contains certain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, including the statements in the quote from our Chairman and Chief Executive Officer, including statements regarding Five9’s market opportunity and size and ability to capitalize on that opportunity, the Company’s commitment to drive balanced growth and profitability, the Company’s agreement to acquire Acqueon and, if the transaction closes, the anticipated benefits thereof, innovations in Five9’s GenAI solutions and the anticipated benefits thereof, Five9’s AI market position, and the third quarter and full year 2024 financial projections set forth under the caption “Business Outlook,” that are based on our current expectations and involve numerous risks and uncertainties that may cause these forward-looking statements to be inaccurate. Risks that may cause these forward-looking statements to be inaccurate include, among others: (i) the impact of adverse economic conditions, including the impact of macroeconomic deterioration, including continued inflation, increased interest rates, supply chain disruptions, decreased economic output and fluctuations in currency rates, the impact of the Russia-Ukraine conflict, the impact of the conflict in Israel, and other factors, may continue to harm our business; (ii) if we are unable to attract new clients or sell additional services and functionality to our existing clients, our revenue and revenue growth will be harmed; (iii) if our existing clients terminate their subscriptions or reduce their subscriptions and related usage, or fail to grow subscriptions at the rate they have in the past or that we might expect, our revenues and gross margins will be harmed and we will be required to spend more money to grow our client base; (iv) because a significant percentage of our revenue is derived from existing clients, downturns or upturns in new sales will not be immediately reflected in our operating results and may be difficult to discern; (v) if we fail to manage our technical operations infrastructure, our existing clients may experience service outages, our new clients may experience delays in the deployment of our solution and we could be subject to, among other things, claims for credits or damages; (vi) we have established, and are continuing to increase, our network of technology solution distributors and resellers to sell our solution; our failure to effectively develop, manage, and maintain this network could materially harm our revenues; (vii) our quarterly and annual results may fluctuate significantly, including as a result of the timing and success of new product and feature introductions by us, may not fully reflect the underlying performance of our business and may result in decreases in the price of our common stock; (viii) if we are unable to attract and retain highly skilled leaders and other employees, our business and results of operations may be adversely affected; (ix) our historical growth may not be indicative of our future growth, and even if we continue to grow rapidly, we may fail to manage our growth effectively; (x) failure to adequately retain and expand our sales force will impede our growth; (xi) further development of our AI solutions may not be successful and may result in reputational harm and our future operating results could be materially harmed; (xii) the AI technology and features incorporated into our solution include new and evolving technologies that may present both legal and business risks, may not be accepted by our customers, and may not result in sales that exceed lost revenue opportunities due to any decline in agent seats due to the use of AI solutions; (xiii) the use of AI by our workforce may present risks to our business; (xiv) the contact center software solutions market is subject to rapid technological change, and we must develop and sell incremental and new cloud contact center solutions, which we refer to as our solution, in order to maintain and grow our business; (xv) our growth depends in part on the success of our strategic relationships with third parties and our failure to successfully maintain, grow and manage these relationships could harm our business; (xvi) the markets in which we participate involve a high number of competitors that is continuing to increase, and if we do not compete effectively, our operating results could be harmed; (xvii) we continue to expand our international operations, which exposes us to significant macroeconomic and other risks; (xviii) security breaches and improper access to, use of, or disclosure of our data or our clients’ data, or other cyber attacks on our systems, could result in litigation and regulatory risk, harm our reputation, our business or financial results; (xix) we may acquire other companies, or technologies, or be the target of strategic transactions, or be impacted by transactions by other companies, which could divert our management’s attention, result in additional dilution to our stockholders or use a significant amount of our cash resources and otherwise disrupt our operations and harm our operating results; (xx) our proposed acquisition of Acqueon may not close, including if we are unable to obtain regulatory clearance in the U.S., (xxi) we sell our solution to larger organizations that require longer sales and implementation cycles and often demand more configuration and integration services or customized features and functions that we may not offer, any of which could delay or prevent these sales and harm our growth rates, business and operating results; (xxii) we rely on third-party telecommunications and internet service providers to provide our clients and their customers with telecommunication services and connectivity to our cloud contact center software and any failure by these service providers to provide reliable services could cause us to lose clients and subject us to claims for credits or damages, among other things; (xxiii) we have a history of losses and we may be unable to achieve or sustain profitability; (xxiv) our stock price has been volatile, may continue to be volatile and may decline, including due to factors beyond our control; (xxv) we may not be able to secure additional financing on favorable terms, or at all, to meet our future capital needs; (xxvi) failure to comply with laws and regulations could harm our business and our reputation; (xxvii) we may not have sufficient cash to service our convertible senior notes and repay such notes, if required, and other risks attendant to our convertible senior notes and increased debt levels; and (xxviii) the other risks detailed from time-to-time under the caption “Risk Factors” and elsewhere in our Securities and Exchange Commission filings and reports, including, but not limited to, our most recent annual report on Form 10-K and quarterly reports on Form 10-Q. Such forward-looking statements speak only as of the date hereof and readers should not unduly rely on such statements. We undertake no obligation to update the information contained in this press release, including in any forward-looking statements.

About Five9

The Five9 Intelligent CX Platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences. Our cloud-native, multi-tenant, scalable, reliable, and secure platform includes contact center; omni-channel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology, and partners to more than 3,000 organizations worldwide. For more information, visit www.five9.com.

FIVE9, INC. CONDENSED CONSOLIDATED BALANCE SHEETS (In thousands) (Unaudited)
		June 30, 2024				December 31, 2023
ASSETS
Current assets:
Cash and cash equivalents		$	175,699			$	143,201
Marketable investments			930,639				587,096
Accounts receivable, net			104,382				97,424
Prepaid expenses and other current assets			41,760				34,622
Deferred contract acquisition costs, net			69,622				61,711
Total current assets			1,322,102				924,054
Property and equipment, net			124,600				108,572
Operating lease right-of-use assets			34,107				38,873
Finance lease right-of-use assets			3,653				4,564
Intangible assets, net			33,027				38,323
Goodwill			227,269				227,412
Other assets			17,755				16,199
Deferred contract acquisition costs, net — less current portion			147,867				136,571
Total assets		$	1,910,380			$	1,494,568
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
Accounts payable		$	29,405			$	24,399
Accrued and other current liabilities			76,320				62,131
Operating lease liabilities			9,509				10,731
Finance lease liabilities			1,819				1,767
Deferred revenue			65,286				68,187
Convertible senior notes			432,364				—
Total current liabilities			614,703				167,215
Convertible senior notes — less current portion			730,012				742,125
Operating lease liabilities — less current portion			32,177				36,378
Finance lease liabilities — less current portion			1,949				2,877
Other long-term liabilities			5,661				7,888
Total liabilities			1,384,502				956,483
Stockholders’ equity:
Common stock			75				73
Additional paid-in capital			951,048				942,280
Accumulated other comprehensive (loss) income			(502	)			582
Accumulated deficit			(424,743	)			(404,850	)
Total stockholders’ equity			525,878				538,085
Total liabilities and stockholders’ equity		$	1,910,380			$	1,494,568

FIVE9, INC. CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (In thousands, except per share data) (Unaudited)
		Three Months Ended								Six Months Ended
		June 30, 2024				June 30, 2023				June 30, 2024				June 30, 2023
Revenue		$	252,086			$	222,882			$	499,096			$	441,321
Cost of revenue			118,414				104,361				232,944				209,117
Gross profit			133,672				118,521				266,152				232,204
Operating expenses:
Research and development			40,717				39,210				82,235				77,318
Sales and marketing			78,332				74,077				159,441				150,391
General and administrative			33,988				30,477				64,536				58,735
Total operating expenses			153,037				143,764				306,212				286,444
Loss from operations			(19,365	)			(25,243	)			(40,060	)			(54,240	)
Other income (expense), net:
Interest expense			(3,906	)			(1,866	)			(6,473	)			(3,711	)
Gain on early extinguishment of debt			—				—				6,615				—
Interest income and other			13,800				6,123				24,359				10,244
Total other income (expense), net			9,894				4,257				24,501				6,533
Loss before income taxes			(9,471	)			(20,986	)			(15,559	)			(47,707	)
Provision for income taxes			3,345				753				4,334				1,280
Net loss		$	(12,816	)		$	(21,739	)		$	(19,893	)		$	(48,987	)
Net loss per share:
Basic and diluted		$	(0.17	)		$	(0.30	)		$	(0.27	)		$	(0.69	)
Shares used in computing net loss per share:
Basic and diluted			74,203				71,627				73,845				71,444

FIVE9, INC. CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (In thousands) (Unaudited)
		Six Months Ended
		June 30, 2024				June 30, 2023
Cash flows from operating activities:
Net loss		$	(19,893	)		$	(48,987	)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization			25,121				23,071
Amortization of operating lease right-of-use assets			6,312				5,838
Amortization of deferred contract acquisition costs			33,825				25,710
Accretion of discount on marketable investments			(11,217	)			(4,315	)
Provision for credit losses			677				528
Stock-based compensation			88,316				104,110
Amortization of discount and issuance costs on convertible senior notes			2,509				1,839
Gain on early extinguishment of debt			(6,615	)			—
Deferred taxes			356				250
Other			(64	)			622
Changes in operating assets and liabilities:
Accounts receivable			(7,635	)			(1,494	)
Prepaid expenses and other current assets			(7,137	)			(8,764	)
Deferred contract acquisition costs			(53,032	)			(44,606	)
Other assets			(1,868	)			(5,344	)
Accounts payable			3,931				2,316
Accrued and other current liabilities			3,934				4,453
Deferred revenue			(3,484	)			(680	)
Other liabilities			(1,805	)			717
Net cash provided by operating activities			52,231				55,264
Cash flows from investing activities:
Purchases of marketable investments			(816,492	)			(337,595	)
Proceeds from sales of marketable investments			12,517				245
Proceeds from maturities of marketable investments			470,755				227,836
Purchases of property and equipment			(18,722	)			(16,642	)
Capitalization of software development costs			(8,260	)			(3,565	)
Cash paid to acquire Aceyus			99				—
Net cash used in investing activities			(360,103	)			(129,721	)
Cash flows from financing activities:
Proceeds from issuance of 2029 convertible senior notes, net of issuance costs			728,843				—
Payments for capped call transactions associated with the 2029 convertible senior notes			(93,438	)			—
Repurchase of a portion of 2025 convertible senior notes, net of costs			(304,485	)			—
Repayment of outstanding 2023 convertible senior notes at maturity			—				(169	)
Cash received from the settlement at maturity of the outstanding capped calls associated with the 2023 convertible senior notes			—				74,453
Cash received from partial termination of capped calls associated with the 2025 convertible senior notes			539				—
Proceeds from exercise of common stock options			397				6,981
Proceeds from sale of common stock under ESPP			9,522				9,444
Payment of finance lease liabilities			(966	)			—
Net cash provided by financing activities			340,412				90,709
Net increase in cash, cash equivalents and restricted cash			32,540				16,252
Cash, cash equivalents and restricted cash:
Beginning of period			144,842				180,987
End of period		$	177,382			$	197,239

FIVE9, INC. RECONCILIATION OF GAAP GROSS PROFIT TO ADJUSTED GROSS PROFIT (In thousands, except percentages) (Unaudited)
		Three Months Ended								Six Months Ended
		June 30, 2024				June 30, 2023				June 30, 2024				June 30, 2023
GAAP gross profit		$	133,672			$	118,521			$	266,152			$	232,204
GAAP gross margin			53.0	%			53.2	%			53.3	%			52.6	%
Non-GAAP adjustments:
Depreciation			7,773				6,424				14,738				12,485
Intangibles amortization			2,648				2,845				5,296				5,691
Stock-based compensation			7,789				9,888				15,392				19,221
Exit costs related to closure and relocation of Russian operations			—				51				—				75
Acquisition and related transaction costs and one-time integration costs			72				—				125				34
Lease amortization for finance leases			455				—				912				—
Adjusted gross profit		$	152,409			$	137,729			$	302,615			$	269,710
Adjusted gross margin			60.5	%			61.8	%			60.6	%			61.1	%

FIVE9, INC. RECONCILIATION OF GAAP NET LOSS TO ADJUSTED EBITDA (In thousands, except percentages) (Unaudited)
		Three Months Ended								Six Months Ended
		June 30, 2024				June 30, 2023				June 30, 2024				June 30, 2023
GAAP net loss		$	(12,816	)		$	(21,739	)		$	(19,893	)		$	(48,987	)
Non-GAAP adjustments:
Depreciation and amortization			12,938				11,724				25,121				23,071
Stock-based compensation			43,632				53,367				88,316				104,110
Interest expense			3,906				1,866				6,473				3,711
Gain on early extinguishment of debt			—				—				(6,615	)			—
Interest income and other			(13,800	)			(6,123	)			(24,359	)			(10,244	)
Exit costs related to closure and relocation of Russian operations (1)			32				815				57				1,411
Acquisition and related transaction costs and one-time integration costs			4,089				877				5,020				2,332
Lease amortization for finance leases			455				—				912				—
Provision for income taxes			3,345				753				4,334				1,280
Adjusted EBITDA		$	41,781			$	41,540			$	79,366			$	76,684
Adjusted EBITDA as % of revenue			16.6	%			18.6	%			15.9	%			17.4	%

(1)

Exit costs related to the closure and relocation of our Russian operations was $(0.1) million and $0.0 million during the three and six months ended June 30, 2024. The $0.0 million and $0.1 million adjustments presented above were net of $(0.1) million and $(0.1) million included in “Interest income and other.” Exit costs related to the closure and relocation of our Russian operations was $1.1 million and $1.8 million during the three and six months ended June 30, 2023. The $0.8 million and $1.4 million adjustments presented above were net of $0.3 million and $0.4 million included in “Interest income and other.”

FIVE9, INC. RECONCILIATION OF GAAP OPERATING LOSS TO NON-GAAP OPERATING INCOME (In thousands) (Unaudited)
		Three Months Ended								Six Months Ended
		June 30, 2024				June 30, 2023				June 30, 2024				June 30, 2023
Loss from operations		$	(19,365	)		$	(25,243	)		$	(40,060	)		$	(54,240	)
Non-GAAP adjustments:
Stock-based compensation			43,632				53,367				88,316				104,110
Intangibles amortization			2,648				2,845				5,296				5,691
Exit costs related to closure and relocation of Russian operations			32				815				57				1,411
Acquisition and related transaction costs and one-time integration costs			4,089				877				5,020				2,332
Non-GAAP operating income		$	31,036			$	32,661			$	58,629			$	59,304

FIVE9, INC. RECONCILIATION OF GAAP NET LOSS TO NON-GAAP NET INCOME (In thousands, except per share data) (Unaudited)
		Three Months Ended								Six Months Ended
		June 30, 2024				June 30, 2023				June 30, 2024				June 30, 2023
GAAP net loss		$	(12,816	)		$	(21,739	)		$	(19,893	)		$	(48,987	)
Non-GAAP adjustments:
Stock-based compensation			43,632				53,367				88,316				104,110
Intangibles amortization			2,648				2,845				5,296				5,691
Amortization of discount and issuance costs on convertible senior notes			1,435				931				2,509				1,839
Gain on early extinguishment of debt			—				—				(6,615	)			—
Exit costs related to closure and relocation of Russian operations			(114	)			1,110				(20	)			1,851
Acquisition and related transaction costs and one-time integration costs			4,089				877				5,020				2,332
Income tax expense effects (1)			—				—				—				—
Non-GAAP net income		$	38,874			$	37,391			$	74,613			$	66,836
GAAP net loss per share:
Basic and diluted		$	(0.17	)		$	(0.30	)		$	(0.27	)		$	(0.69	)
Non-GAAP net income per share:
Basic		$	0.52			$	0.52			$	1.01			$	0.94
Diluted		$	0.52			$	0.52			$	1.00			$	0.92
Shares used in computing GAAP net loss per share:
Basic and diluted			74,203				71,627				73,845				71,444
Shares used in computing non-GAAP net income per share:
Basic			74,203				71,627				73,845				71,444
Diluted			74,647				72,600				74,415				72,474

(1)

Non-GAAP adjustments do not have a material impact on our worldwide income tax provision due to available tax loss and credit attributes.

FIVE9, INC. SUMMARY OF STOCK-BASED COMPENSATION, DEPRECIATION AND INTANGIBLES AMORTIZATION (In thousands) (Unaudited)
		Three Months Ended
		June 30, 2024									June 30, 2023
		Stock-Based Compensation			Depreciation			Intangibles Amortization			Stock-Based Compensation			Depreciation			Intangibles Amortization
Cost of revenue		$	7,789		$	7,773		$	2,648		$	9,888		$	6,424		$	2,845
Research and development			9,827			741			—			13,013			868			—
Sales and marketing			13,824			26			—			17,391			1			—
General and administrative			12,192			1,750			—			13,075			1,586			—
Total		$	43,632		$	10,290		$	2,648		$	53,367		$	8,879		$	2,845
		Six Months Ended
		June 30, 2024									June 30, 2023
		Stock-Based Compensation			Depreciation			Intangibles Amortization			Stock-Based Compensation			Depreciation			Intangibles Amortization
Cost of revenue		$	15,392		$	14,738		$	5,296		$	19,221		$	12,485		$	5,691
Research and development			20,757			1,631			—			25,395			1,740			—
Sales and marketing			27,844			53			—			34,436			2			—
General and administrative			24,323			3,403			—			25,058			3,153			—
Total		$	88,316		$	19,825		$	5,296		$	104,110		$	17,380		$	5,691

FIVE9, INC. RECONCILIATION OF GAAP NET LOSS TO NON-GAAP NET INCOME – GUIDANCE(1) (In thousands, except per share data) (Unaudited)
		Three Months Ending								Year Ending
		September 30, 2024								December 31, 2024
		Low				High				Low				High
GAAP net loss		$	(4,608	)		$	(1,098	)		$	(21,511	)		$	(14,503	)
Non-GAAP adjustments:
Stock-based compensation(2)			42,053				40,053				173,848				169,848
Intangibles amortization			2,643				2,643				10,580				10,580
Amortization of discount and issuance costs on convertible senior notes			1,480				1,480				5,397				5,397
Exit costs related to closure and relocation of Russian operations			—				—				94				94
Acquisition and related transaction costs and one-time integration costs(3)			1,467				1,467				7,680				7,680
Gain on early extinguishment of debt			—				—				(6,615	)			(6,615	)
Income tax expense effects(4)			—				—				—				—
Non-GAAP net income		$	43,035			$	44,545			$	169,473			$	172,481
GAAP net loss per share, basic and diluted		$	(0.06	)		$	(0.01	)		$	(0.29	)		$	(0.19	)
Non-GAAP net income per share:
Basic		$	0.57			$	0.59			$	2.27			$	2.32
Diluted		$	0.57			$	0.59			$	2.25			$	2.29
Shares used in computing GAAP net loss per share and non-GAAP net income per share:
Basic			74,900				74,900				74,500				74,500
Diluted			75,500				75,500				75,200				75,200

(1)		Represents guidance discussed on August 8, 2024.  Reader shall not construe presentation of this information after August 8, 2024 as an update or reaffirmation of such guidance.
(2)		Stock-based compensation expenses are based on a range of probable significance, assuming market price for our common stock that is approximately consistent with current levels.
(3)		Acquisition and related transaction costs and one-time integration costs are based on a range of probable significance for completed acquisitions, and no new acquisitions assumed.
(4)		Non-GAAP adjustments do not have a material impact on our worldwide income tax provision due to available tax loss and credit attributes.

 

View source version on businesswire.com: https://www.businesswire.com/news/home/20240808347199/en/

Investor Relations Contacts:

Five9, Inc.

Barry Zwarenstein

Chief Financial Officer

925-201-2000 ext. 5959

IR@five9.com

The Blueshirt Group for Five9, Inc.

Lisa Laukkanen

415-217-4967

Lisa@blueshirtgroup.com

Source: Five9, Inc.

FAQ

What was Five9's (FIVN) revenue for Q2 2024?

Five9's revenue for Q2 2024 was $252.1 million, a 13% increase from $222.9 million in Q2 2023.

Did Five9 (FIVN) achieve profitability in Q2 2024?

While Five9 reported a GAAP net loss of $(12.8) million, it achieved a non-GAAP net income of $38.9 million for Q2 2024.

What was Five9's (FIVN) Adjusted EBITDA for Q2 2024?

Five9's Adjusted EBITDA for Q2 2024 was $41.8 million, or 16.6% of revenue.

Has Five9 (FIVN) surpassed $1 billion in annual revenue?

Yes, Five9 announced that it has surpassed $1 billion in annual revenue run rate in Q2 2024.

What acquisition did Five9 (FIVN) announce in Q2 2024?

Five9 announced an agreement to acquire Acqueon, which is expected to advance its AI-powered CX platform.