Five9 Wins 2024 Aragon Research Innovation Award for AI Contact Centers

Rhea-AI Summary

Five9 (FIVN) has been awarded the 2024 Aragon Research Innovation Award for AI Contact Centers and named a Leader in two Aragon Research Globe™ reports: AI Agent Platforms in the ICC, 2025, and Intelligent Contact Center, 2025. The company was recognized as the most strategic vendor in the AI Agent Platforms report.

At the core of Five9's innovation is their vision for The NEW CX, where AI Agents and AI-empowered Human Agents collaborate to deliver hyper-personalized customer experiences. The company recently introduced new advancements including Five9 GenAI Studio, Five9 GeniusAI, and Five9 AI Agents.

The award was presented at Aragon Transform 2024 on December 10, 2024, recognizing Five9's visionary use of technology in market evolution and disruption.

The company was also named a Leader in The Aragon Research Globe™ for AI Agent Platforms in the ICC, 2025 and Aragon Research Globe for Intelligent Contact Center, 2025

SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, has been named a winner of the 2024 Aragon Research Innovation Award for AI Contact Centers. Additionally, Five9 has been named a Leader in two Aragon Research Globe™ reports: AI Agent Platforms in the ICC, 2025, and Intelligent Contact Center, 2025.

This recognition from Aragon Research underscores Five9's position as a leader in AI-elevated CX. The AI Agent Platforms in the ICC, 2025 report positions Five9 as the most strategic vendor rated in the report, recognizing Five9’s strategic vision for AI-driven innovation in CX. At the core of this innovation is Five9's vision for The NEW CX where AI Agents and AI-empowered Human Agents collaborate to deliver hyper-personalized, effortless customer experiences. By empowering businesses to deliver transformative customer interactions while reducing costs and improving efficiency, Five9 is setting new standards for AI-powered solutions in the contact center industry.

“AI is foundational for creating exceptional customer experiences, and we are honored to be identified by Aragon Research as innovative for our efforts to propel the intelligent contact center forward,” said Jonathan Rosenberg, Chief Technology Officer and Head of AI, Five9. “Our focus has been, and will continue to be, helping businesses deliver those experiences with easy-to-use tools and capabilities. With each new innovation, we take a step forward for both Five9 and for the industry as a whole.”

The Aragon Research Innovation award identifies providers leveraging visionary use of technology to not only adapt as markets change, but to actively disrupt and inform how their markets will evolve. Five9 was formally presented with the award on December 10, 2024, at Aragon Transform 2024, the annual Aragon Research awards ceremony.

“Five9's commitment to innovation, particularly its vision for blending AI Agents and AI-empowered Human Agents, is setting a new standard for how businesses can deliver hyper-personalized and seamless customer experiences,” said Jim Lundy, Founder, CEO and Lead Analyst, Aragon Research.

This award and report identification builds on Five9's commitment to delivering AI innovations for CX. Earlier this year, the company introduced new advancements, including Five9 GenAI Studio, Five9 GeniusAI, and Five9 AI Agents, that transform the way companies approach CX, driving better outcomes for both customers and agents.

About Five9

The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Trusted by 2,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.

For more information, visit www.five9.com.
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© 2024 Aragon Research, Inc. and/or its Affiliates. All Rights Reserved.

The identification of an Aragon Research award winner is not an endorsement by Aragon Research of any vendor, product, or service.

View source version on businesswire.com: https://www.businesswire.com/news/home/20241211589484/en/

Hannah Blackington

Corporate Communications Director

Press@five9.com

Source: Five9

FAQ

What major awards did Five9 (FIVN) win in 2024 from Aragon Research?

Five9 won the 2024 Aragon Research Innovation Award for AI Contact Centers and was named a Leader in two Aragon Research Globe™ reports: AI Agent Platforms in the ICC, 2025, and Intelligent Contact Center, 2025.

What new AI products did Five9 (FIVN) introduce in 2024?

Five9 introduced Five9 GenAI Studio, Five9 GeniusAI, and Five9 AI Agents to transform customer experience management.

How does Five9's (FIVN) NEW CX vision impact customer service?

Five9's NEW CX vision combines AI Agents with AI-empowered Human Agents to deliver hyper-personalized, effortless customer experiences while reducing costs and improving efficiency.

What was Five9's (FIVN) strategic position in the Aragon Research Globe 2025 report?

Five9 was positioned as the most strategic vendor in the AI Agent Platforms in the ICC, 2025 report, recognizing their strategic vision for AI-driven innovation in CX.

When did Five9 (FIVN) receive the Aragon Research Innovation Award?

Five9 was formally presented with the award on December 10, 2024, at the Aragon Transform 2024 awards ceremony.