Five9 - FIVN STOCK NEWS

Five9 announces the integration of Five9 Workflow Automation (WFA) with every CCaaS seat. This enhancement allows new and existing Five9 customers to create automated and cohesive customer journeys in a low-code/no-code environment. The updated WFA, now a standard offering, improves business agility and boosts agent productivity. Features include an Automation Studio for non-technical users to create workflows and a Solutions Catalog showcasing use cases for streamlined operations. Five9 aims to enhance customer experiences by connecting contact centers to enterprise systems seamlessly.

Five9 (NASDAQ: FIVN) has announced the launch of Agent Assist 2.0 with AI Summary, utilizing OpenAI's technology to enhance call center automation. This solution generates customer call transcripts quickly, reducing manual work significantly. The new version eliminates the need for prior model training, allowing for efficient summarization of conversations. This innovation aims to democratize AI applications in customer service, making them affordable for various contact centers. Initial customer feedback has been positive, indicating improved efficiency and customer experience.

Five9 has launched a new version of its Adapter for Microsoft Dynamics 365, now supporting Channel Integration Framework (CIF) 2.0. This integration allows agents to handle voice and digital interactions seamlessly within the Dynamics 365 platform, enhancing customer experiences. The partnership with Microsoft aims to improve the efficiency of customer service by enabling real-time management of inquiries across various channels, including voice, email, and chat. With over 2,500 customers globally, Five9 delivers cloud contact center solutions focused on digital engagement and workforce optimization.

Five9 has expanded its partnership with Invoca to resell Invoca PreSense, enhancing contact center agents' ability to access customer digital behavior before calls. This solution aims to improve customer experience (CX) by reducing handling times and boosting productivity. Available in the U.S., UK, and Canada, the integrated solution combines both companies' technologies, aiming for more personalized service and efficient routing of customer inquiries. Five9 serves over 2,500 customers globally, facilitating billions of calls annually.

Five9, Inc. (NASDAQ:FIVN), a leader in cloud contact center solutions, announced its participation in the Morgan Stanley Technology, Media & Telecom Conference on March 7th at 3:20 PM PT. The management team will present at this prominent investor event. A webcast of the presentation will be available on the company's investor relations website. Five9 serves over 2,500 customers globally, providing services such as digital engagement, analytics, and AI-enabled solutions. This announcement highlights Five9's commitment to innovation and customer experience.

Five9, a cloud contact center software provider, reported strong financial results for Q4 and full year 2022. Q4 revenue reached a record $208.3 million, up 20% year-over-year, driven by a 32% growth in LTM enterprise subscription revenue. Overall, 2022 revenue grew 28% to $778.8 million. Operating cash flow in Q4 was robust at $32.7 million, up from $8.6 million a year prior. However, the company reported a GAAP net loss of $(13.7) million in Q4 and $(94.7) million for the full year, despite positive non-GAAP earnings. The company also announced new AI product offerings leveraging GPT-3, further enhancing its portfolio.

Five9, Inc. (NASDAQ: FIVN) announced a conference call scheduled for February 22, 2023, at 4:30 p.m. Eastern Time to discuss its fourth quarter and fiscal year 2022 financial results. Participants can register via Zoom for the event. A replay will be available two hours post-event and accessible for a week. Five9, a leader in cloud contact center solutions, serves over 2,500 customers globally, managing billions of call minutes annually. Their platform enhances customer experience through features like digital engagement, analytics, and AI, focusing on productivity, compliance, and security.

MCM Telecom expands its managed services portfolio by formally supporting Five9 contact center solutions through XTT in Mexico. This partnership allows MCM's customers to implement integrated CCaaS and UCaaS solutions, meeting the rising demand for customer experience. MCM is now a Certified Integrated Network Partner (CINP) with Five9, enhancing its ability to deliver these solutions. The CINP program ensures optimal integration and operational standards. The partnership aligns with the growing market in Latin America, especially in Brazil, Mexico, and Colombia, and leverages Five9's innovative cloud solutions to improve customer engagement.

Five9 has been recognized as a Leader in the 2023 Aragon Research Globe for Conversational AI in Intelligent Contact Centers. The evaluation assessed 14 providers, with Five9 achieving the top position in Strategy for its no-code Intelligent Virtual Agents (IVAs), multi-channel support, and real-time assistance capabilities. This recognition aligns with Five9's ongoing expansion efforts, including a new European R&D hub in Porto, Portugal, aimed at enhancing its AI and cloud offerings. The company continues to innovate with new product capabilities, furthering its commitment to improving customer and agent experiences.