Welcome to our dedicated page for FIVE9 news (Ticker: FIVN), a resource for investors and traders seeking the latest updates and insights on FIVE9 stock.
Five9, Inc. (NASDAQ: FIVN) is a leading provider of cloud contact center software that empowers digital enterprises to engage with their customers effectively. Headquartered in Sunnyvale, California, Five9 facilitates over three billion customer interactions annually through its robust and innovative platform.
The company's core offering, the Virtual Contact Center (VCC) platform, combines essential telephony functionalities with advanced omnichannel engagement tools. This cloud-native solution supports customer service, sales, and marketing engagements, allowing businesses to deliver exceptional personalized experiences.
Key features of the Five9 platform include omnichannel routing, analytics, workforce optimization (WFO), and artificial intelligence (AI). These components work synergistically to enhance agent productivity and drive tangible business results. The platform is designed to be reliable, secure, compliant, and scalable, making it suitable for organizations of all sizes.
In recent news, Five9 announced a partnership with Playvox, the leading provider of Workforce Engagement Management (WEM) solutions. This collaboration has integrated Playvox's comprehensive Workforce Management (WFM) solution into the Five9 Intelligent Cloud Contact Center, offering seamless technology integration and real-time business insights.
The Five9 Intelligent CX Platform leverages AI and automation to transform customer interactions, providing tools for digital self-service, agent assist technology, and workflow automation. With over 2,500 organizations worldwide using its solutions, Five9 stands out as a critical partner in the digital transformation of customer engagement.
Five9's commitment to innovation and customer satisfaction is evident in its extensive partner ecosystem, which includes over 1,000 partners. The company's focus on practical AI, automation, and journey analytics underscores its mission to create fluid and impactful customer experiences.
For more information, visit www.five9.com.
Rowan Trollope has been appointed as the new CEO of Redis, effective
Five9 announced its annual CX Summit Canada on December 1, 2022, aimed at guiding Canadian businesses in migrating contact centers to the cloud. The event will feature discussions on the challenges of adopting cloud solutions, including system integration and security. A panel of industry leaders, including representatives from Teladoc Health, will share insights on future contact center trends. The summit emphasizes the importance of cloud migration for improving customer experience and operational efficiency, crucial for retaining customer loyalty in today's digital landscape.
Five9, a leading provider of intelligent cloud contact center software, will present at multiple investor conferences. Key dates include: Wells Fargo TMT Summit on November 29 at 9:20 AM PT, UBS Global TMT Conference on December 6 at 11:40 AM ET, and Barclays Global TMT Conference on December 7 at 3:40 PM PT. Webcasts will be available on their investor relations website. The Five9 Intelligent Cloud Contact Center enhances customer experiences through digital engagement, analytics, and AI, supporting over 2,500 global customers.
Five9, Inc. (NASDAQ:FIVN) reported strong Q3 2022 results with a 29% revenue growth year-over-year, reaching $198.3 million. The Enterprise business saw a 37% increase in LTM subscription revenue. However, GAAP net loss widened to $(23.2) million, up from $(20.5) million in Q3 2021. Adjusted EBITDA rose to $36.7 million (18.5% margin), while GAAP operating cash flow improved significantly to $30.5 million. CEO transition planned as Mike Burkland hands over to Rowan Trollope, stressing ongoing growth opportunities in cloud solutions.
Five9, Inc. (Nasdaq: FIVN) will discuss its third quarter 2022 financial results in a conference call on November 7, 2022, at 4:30 p.m. ET. Participants can register for the call via Zoom. The Five9 platform serves over 2,500 customers worldwide, offering cloud contact center solutions designed for enhanced productivity, revenue growth, and customer trust. The company focuses on digital engagement, analytics, and AI-driven customer experiences, emphasizing security and scalability.
Mike Burkland will return as the CEO of
Five9 (NASDAQ: FIVN) announced its latest offering, Service Cloud Voice for Partner Telephony, enhancing integration with Salesforce (NEO: CRM). This upgrade meets the rising demand for improved customer experience in contact centers by providing agents and supervisors access to CRM and omnichannel insights. Key features include inbound screen pops, call logging, and data sharing across systems, driving personalized service. The integration aims to boost productivity and create a connected customer experience.
Five9 (NASDAQ: FIVN) announced results from a Forrester Consulting Total Economic Impact study, showcasing enterprises using the Five9 Platform achieving a 213% ROI. The study highlights that a composite organization realized benefits of $27.58 million over three years against costs of $8.81 million, leading to a net present value of $18.77 million. Key savings were reported from automating tasks with Intelligent Virtual Agents and improving operational efficiency, positioning Five9 as a critical solution during economic challenges.
Five9, Inc. (NASDAQ:FIVN), a leading provider of intelligent cloud contact center software, has announced management presentations at upcoming investor conferences. The Deutsche Bank Technology Conference is scheduled for September 1st at 10:15 AM PT, followed by the Evercore ISI Technology Conference on September 7th at 8:00 AM ET. Webcasts can be accessed on the company’s investor relations website. Five9 serves over 2,500 customers globally, offering innovative solutions that enhance productivity and customer engagement.
Five9, a cloud contact center provider, released its 2022 International Customer Service Index, revealing key trends in customer engagement and workplace dynamics. The survey, conducted with Zogby Analytics, highlighted that 86% of businesses experienced increased call volumes, and 90% are prioritizing agent and employee experiences. The report also noted a growing reliance on AI, with 73% of contact centers using it to enhance operations. Additionally, 91% of respondents observed a rise in non-voice interactions, projecting a significant shift towards self-service by 2024.
FAQ
What is the current stock price of FIVE9 (FIVN)?
What is the market cap of FIVE9 (FIVN)?
What does Five9, Inc. do?
What is the Virtual Contact Center (VCC) platform?
How many customer interactions does Five9 facilitate annually?
What recent partnership has Five9 announced?
What are some key features of the Five9 platform?
Is the Five9 platform scalable and secure?
How many organizations use Five9's solutions?
How does Five9 use AI in its platform?
Where is Five9 headquartered?