An email has been sent to your address with instructions for changing your password.
There is no user registered with this email.
Sign Up
To create a free account, please fill out the form below.
Thank you for signing up!
A confirmation email has been sent to your email address. Please check your email and follow the instructions in the message to complete the registration process. If you do not receive the email, please check your spam folder or contact us for assistance.
Welcome to our platform!
Oops!
Something went wrong while trying to create your new account. Please try again and if the problem persist, Email Us to receive support.
MCM Telecom, Five9 and XTT Mexico Announce Strategic Partnership to Deliver Integrated CX Solutions in LATAM
Rhea-AI Impact
(Neutral)
Rhea-AI Sentiment
(Very Positive)
Tags
partnership
Rhea-AI Summary
MCM Telecom expands its managed services portfolio by formally supporting Five9 contact center solutions through XTT in Mexico. This partnership allows MCM's customers to implement integrated CCaaS and UCaaS solutions, meeting the rising demand for customer experience. MCM is now a Certified Integrated Network Partner (CINP) with Five9, enhancing its ability to deliver these solutions. The CINP program ensures optimal integration and operational standards. The partnership aligns with the growing market in Latin America, especially in Brazil, Mexico, and Colombia, and leverages Five9's innovative cloud solutions to improve customer engagement.
Positive
MCM Telecom becomes a Certified Integrated Network Partner (CINP) with Five9, enhancing its service offerings.
The partnership allows MCM to deliver integrated CCaaS and UCaaS solutions, addressing growing customer demands.
Market growth in the Latin American region is anticipated, particularly in Mexico, Brazil, and Colombia, benefiting Five9.
Negative
None.
MCM expands its managed services portfolio with full support for Five9 contact center solutions via XTT, enabling MCM customers in Mexico to deploy integrated CCaaS and UCaaS solutions.
MEXICO CITY--(BUSINESS WIRE)--
MCM Telecom, a leading telecommunications provider, XTT Mexico, a cloud services distributor in Mexico, and Five9, an industry-leading provider of cloud contact center solutions, today announced that MCM Telecom has joined the Five9 network of Certified Integrated Network Partners (CINP).
Five9 CINP certification gives MCM Telecom full support to integrate Five9 solutions for the Enterprise and Mid-Market in Mexico. Additionally, XTT, a value-added distributor for Five9 and MCM in the LATAM market, can deliver MCM Telecom’s UCaaS solution, Symphony, integrated with the Five9 platform.
“The demand for CCaaS is rapidly increasing, and we are creating momentum among customer-experience and cost-conscious customers by delivering new and customized solutions with partners who understand our business,” said Laila El Shawarby, Business Alliance Manager at MCM Telecom.
Jake Butterbaugh, SVP, Global Partners, Five9, said, “Post pandemic, we have seen the Latin American market heat up tremendously, with Iberia; Brazil, Mexico, and Colombia becoming very hot markets. We anticipate continued growth in 2023, and we are excited to partner with MCM Telecom as we align, amplify, and accelerate success with our Five9 global partner ecosystem.”
Sergio Flores, Business Development Director at XTT Mexico, said, “We noticed a need in the market for a solution that integrated hyper connectivity with ultra-high quality and security for UCaaS and CCaaS. MCM’s Symphony platform and services complement Five9 CCaaS and AI solutions, so we were keen to expand the partnership. With the Five9 CINP certification, XTT and Five9 can support all implementations and domain configurations for MCM Telecom customers.”
The Five9 CINP certification empowers partners to become certified in Five9 offerings, helping provide customers and partners with added validation. The CINP program includes a set of defined standards for partners in multiple areas, all with the aim of ensuring optimal integration and operation with Five9 solutions. The four key pillars of CINP are: regulatory standards, infrastructure requirements, go-to-market alignment, and operational interlock.
Five9 introduced the CINP Program in 2022, recognizing that customers should have the ability to choose with confidence the best partner for them when selecting cloud-based services.
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty.
About MCM TELECOM
MCM ranks among top 3 UCaaS providers in Mexico, according to Frost & Sullivan, and with +25 years in the Mexican market, MCM Telecom operates redundant next-generation fiber optic networks and manages platforms in the cloud for the business areas of Mexico’s main economic centers, owner of one of the most robust telecommunications networks in Latin America, with a strategic focus and extensive knowledge in the business segment. Using state-of-the-art technology, it offers innovative solutions to increase the level of productivity of its clients and thus contribute to the maximization of their resources. Proudly Mexican company, committed to quality service through innovation and the best support team.
MCM Telecom offers three key products in its portfolio including Symphony, a Unified Communications as a Service (UCaaS) platform including cloud phone system, messaging and video integrated with + 200 Business Apps which allows the company to cater for several market segment with distinct communication needs. Hyper connectivity to Cloud and Data Center ecosystem and Security services are based on private cloud. Discover more at https://www.mcmtelecom.com/carriers
About XTT
We are a distributor and wholesaler dedicated to the transformation of user experiences, using cutting-edge technology in Cloud, Video and Contact Centers with Artificial Intelligence bringing top of the market cloud-based solutions to our partner ecosystem in all of Latin America, being a key part in the digital transformation strategy for our partners and a catalyst to implement the cloud migration in the LATAM market.
What new partnership did Five9 announce in January 2023?
In January 2023, Five9 announced a partnership with MCM Telecom, enabling MCM to provide integrated CCaaS and UCaaS solutions in Mexico.
How does MCM Telecom support Five9 solutions?
MCM Telecom supports Five9 solutions by becoming a Certified Integrated Network Partner (CINP), allowing them to enhance customer experience in Mexico.
What markets are seeing growth for Five9's services?
Five9's services are experiencing growth in the Latin American markets, particularly in Mexico, Brazil, and Colombia, following the pandemic.
What is the significance of the CINP certification for MCM Telecom?
The CINP certification allows MCM Telecom to provide validated and optimized integration with Five9 solutions, improving service quality for customers.
