An email has been sent to your address with instructions for changing your password.
There is no user registered with this email.
Sign Up
To create a free account, please fill out the form below.
Thank you for signing up!
A confirmation email has been sent to your email address. Please check your email and follow the instructions in the message to complete the registration process. If you do not receive the email, please check your spam folder or contact us for assistance.
Welcome to our platform!
Oops!
Something went wrong while trying to create your new account. Please try again and if the problem persist, Email Us to receive support.
Five9 Empowers Agents to Deliver More Fluid Experiences with Support for Microsoft Dynamics 365 Channel Integration Framework 2.0
Rhea-AI Impact
(Low)
Rhea-AI Sentiment
(Very Positive)
Tags
Rhea-AI Summary
Five9 has launched a new version of its Adapter for Microsoft Dynamics 365, now supporting Channel Integration Framework (CIF) 2.0. This integration allows agents to handle voice and digital interactions seamlessly within the Dynamics 365 platform, enhancing customer experiences. The partnership with Microsoft aims to improve the efficiency of customer service by enabling real-time management of inquiries across various channels, including voice, email, and chat. With over 2,500 customers globally, Five9 delivers cloud contact center solutions focused on digital engagement and workforce optimization.
Positive
Launch of Five9 Adapter for Microsoft Dynamics 365 with CIF 2.0 improves agent efficiency.
Integration allows seamless management of voice and digital interactions.
Strengthens partnership with Microsoft, enhancing customer service capabilities.
Negative
None.
Five9 is one of the first cloud contact center providers to deliver this integration, which helps agents handle interactions more efficiently and create a more fluid customer journey.
SAN RAMON, Calif.--(BUSINESS WIRE)--
Five9 (NASDAQ:FIVN), a leading provider of the intelligent CX Platform, today announced a new version of the Five9 Adapter for Microsoft Dynamics 365, which includes support for the Dynamics 365 Channel Integration Framework (CIF) 2.0. The new integration enables agents to handle and seamlessly switch between voice and digital interactions within the Dynamics 365 interface, to help create more fluid and personalized customer experiences.
The Five9 Adapter for Microsoft Dynamics 365 extends the existing partnership between Five9 and Microsoft and combines contact center controls natively in a single, intuitive user interface to capture, view, manage, and share every customer interaction throughout the customer journey. With support for CIF 2.0, agents can now work in multiple channels simultaneously in Dynamics 365, including voice, email, or chat interactions, to efficiently manage and address incoming customer inquiries in real-time. Customers can choose the most convenient and effective access points, and service interactions flow effortlessly across channels with data and context intact.
“With support for CIF 2.0, Five9 is empowering agents to provide more connected customer journeys, while continuing to build on the success of our relationship with Microsoft and the increased demand to support organizations using Microsoft Dynamics 365, Teams, and Azure solutions,” said Scott Black, RVP, Business Development, Five9. “The integration between Five9 and Microsoft enables customers to benefit from the alignment across the organizations, and we are pleased to continue to improve the customer service experience with our unified solution.”
Toby Bowers, General Manager, Industry, Apps and Data Product Marketing, said, “The continued growth of our long-term relationship with Five9 enables our mutual customers access to robust solutions in contact center and CRM to deliver an integrated, robust CX platform. Five9 continues to enhance their contact center integrations for Microsoft Dynamics 365 and Microsoft Teams, specifically with this latest Channel Integration Framework (CIF) 2.0 for multisession applications support.”
The Dynamics 365 CIF 2.0 integration is an extension to the Five9 and Microsoft Adapter, which is already trusted by Five9 customers. The Five9 Adapter for Dynamics 365 CIF 2.0 is available on AppSource in addition to the existing Dynamics 365 integration.
About Five9:
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,500 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent CX Platform provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.
What is the new feature of Five9's integration with Microsoft Dynamics 365?
The new version of Five9's integration supports Channel Integration Framework (CIF) 2.0, allowing for seamless management of voice and digital interactions.
How does Five9 enhance customer experiences with Microsoft Dynamics 365?
Five9's integration enables agents to efficiently switch between voice, email, and chat interactions within the Dynamics 365 interface, leading to more personalized customer journeys.
What is Five9's market presence?
Five9 provides cloud contact center solutions to over 2,500 customers globally, facilitating billions of call minutes annually.
When was the new Five9 Adapter for Microsoft Dynamics 365 announced?
The new version of the Five9 Adapter was announced in the press release dated March 27, 2023.
