Five9 Recognized on CRN’s 2026 AI 100 List for Third Consecutive Year

Key Terms

ai technical

Artificial intelligence (AI) is technology that enables machines to mimic human thinking and learning, allowing them to analyze information, recognize patterns, and make decisions. For investors, AI matters because it can improve how businesses operate, create new products, or identify opportunities faster and more accurately than humans alone, potentially impacting company success and market trends.

ai agents technical

AI agents are computer programs designed to perform tasks or make decisions automatically, often by learning from data and adapting to new information. They act like virtual assistants or robots that can handle complex activities without human intervention, which can help businesses and individuals save time and improve efficiency. For investors, AI agents matter because they can enhance decision-making and automate processes that influence markets and financial outcomes.

ecosystem technical

An ecosystem is the network of companies, customers, suppliers, partners, technologies and services that interact around a product, platform or market — like a neighborhood of businesses and users that rely on one another. For investors it matters because a strong ecosystem can multiply revenue streams, make a product harder to displace, and spread risk across multiple participants, while a weak or shrinking ecosystem can limit growth and increase vulnerability.

Recognized as one of CRN’s Top 20 Hottest AI Software Companies, reflecting continued focus on innovation and business impact across enterprise CX

SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced that it has been named to the CRN 2026 AI 100 list in the Software category for the third consecutive year. Five9 has been recognized as one of CRN’s Top 20 Hottest AI Software Companies, showcasing the company’s continued leadership in advancing enterprise AI innovation.

The CRN AI 100 recognizes technology companies advancing AI innovation with proven enterprise impact. Five9’s inclusion for a third straight year reflects its continued momentum in enabling its partners to deliver AI-powered CX and helping organizations move beyond experimentation to operationalizing AI across the entire customer journey. This recognition also builds on Five9’s recent inclusion in CRN’s 2026 Cloud 100 as one of the 20 Coolest Cloud Software Companies, reinforcing its leadership across both AI and cloud innovation.

Five9 enables enterprises to close the gap between rising customer expectations for fast, accurate, and effortless experiences and what traditional CX delivers. As AI adoption accelerates, Five9 research shows that 81% of business decision makers have implemented AI in the contact center, with 78% seeing it meet or exceed expectations and 84% reporting improved self-service. By embedding AI directly into its platform, Five9 helps organizations better understand customer intent, resolve issues faster, and enable more effective self-service, while empowering agents to focus on higher-value interactions.

“AI is redefining the future of customer experience, and its impact is accelerating. A cornerstone of our strategy is enabling our partners with the AI-powered CX solutions they need to drive measurable business outcomes for customers around the world. This recognition reflects our momentum and the strategic initiatives already underway to drive the next wave of AI-powered innovation,” said Amit Mathradas, CEO, Five9. “By combining advanced AI capabilities with human expertise, we are helping organizations deepen customer understanding, improve operational efficiency, and deliver more personalized, effective experiences at scale.”

Five9 customers are already seeing measurable results from AI adoption. For example, healthcare company Exact Sciences is using AI to scale patient support, achieving a 45% call containment rate, 60% patient time savings, and 20% call deflection to self-service, improving access to critical information while reducing friction across high-volume interactions. Financial services leader SumUp is also leveraging Five9 AI to scale support globally, achieving 50% call containment, 23% cost savings, and a 10% increase in self-service.

Five9 is leading AI innovation in customer experience through its Genius AI portfolio, with AI Agents at the core of its latest advancements. These AI Agents can reason, decide, and take action across customer interactions, moving beyond traditional automation to more intelligent, outcome-driven experiences. At the same time, Five9 continues to expand its Five9 Fusion ecosystem, strengthening partnerships with companies like Salesforce, ServiceNow, and Epic to connect AI, data, and workflows across systems. Together, this enables enterprises to orchestrate more seamless, scalable, and personalized customer experiences.

To view the full 2026 CRN AI 100 list, visit CRN.com.

About Five9

Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here, and it's at the heart of every winning experience. For more information, visit www.five9.com.

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View source version on businesswire.com: https://www.businesswire.com/news/home/20260504873946/en/

Hannah Blackington
Corporate Communications Director
Press@five9.com

Source: Five9