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Port St. Lucie and InvoiceCloud Launch New Online Payment System to Offer Customers Increased Self-Service Options
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The City of Port St. Lucie has launched a new digital payment portal using InvoiceCloud, an EngageSmart solution for utility customers. The platform, which went live on December 13, provides over 90,000 customers with various payment methods such as digital wallets and PayPal. This upgrade allows for improved self-service options like AutoPay and paperless billing. The new system is integrated with existing software, saving employee time and reducing costs due to the absence of maintenance fees. The City aims to enhance customer engagement and streamline operations.
Positive
Enhanced customer payment options via digital wallets, PayPal, and Venmo.
Improved customer engagement with self-service features like AutoPay and paperless billing.
Integration with existing systems saves employee time on payment processing.
Elimination of maintenance fees reduces annual operational costs.
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None.
PORT ST. LUCIE, Fla. & BOSTON--(BUSINESS WIRE)--
The City of Port St. Lucie has implemented InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services, to launch a new digital payment, customer engagement, and billing system for utility customers. The new payment portal went live on December 13.
With InvoiceCloud, the Port St. Lucie Utility Department offers its more than 90,000 customers a simpler and more intuitive payment solution. Customers now have the option to pay their utility bills via digital wallet, PayPal, Venmo, and text. InvoiceCloud’s solution also offers many additional self-service options like AutoPay, one-time payments, and paperless billing, allowing customers the flexibility to pay their utility bills in the way most convenient for them. The new system integrates directly with the City’s Harris Advanced Utility software and the Port St. Lucie mobile app, on which customers can pay their bills through InvoiceCloud.
Port St. Lucie began conducting all utility department services virtually in 2020. And with 50% of bill payers more likely to make a digital payment and 46% just as likely to make a digital payment since the pandemic (according to an InvoiceCloud survey), services have remained fully virtual since. While over half of Port St. Lucie’s customers are currently enrolled in paperless billing, the Port St. Lucie Utility Department is hoping that the strategically frictionless design of InvoiceCloud’s solution will further drive e-adoption and improve their customers’ payment experience.
“Our team loves the fact that InvoiceCloud uses every possible touchpoint to drive customers to self-service,” said the City of Port St. Lucie’s Manager of Utility Billing and Connection Support, Regina Linsley. “Our customers want to manage their utility bills themselves online, and InvoiceCloud ensures that every interaction they have with our portal is simple and delightful.”
InvoiceCloud’s quick file transfers and payment processing speeds will save Port St. Lucie employees time that can be spent on other high-value projects. The department’s previous software often took up to six hours to process payments, preventing employees from doing other work and resulting in unfair late payment notices for customers. Additionally, InvoiceCloud’s lack of maintenance fee will save the Utility Department a significant amount of money annually.
To take advantage of these new bill management and payment options, Port St. Lucie customers can enroll on the InvoiceCloud portal here.
About Port St. Lucie:
The City of Port St. Lucie is proud to be a hometown where people live, learn, work and play and celebrate all of life’s opportunities. With 224,905 residents, Port St. Lucie is Florida’s seventh largest city by population (South Florida’s third largest city). The City occupies an area of 120 square miles in St. Lucie County on Florida’s east coast, about 50 miles north of West Palm Beach, halfway between Miami and Orlando. The City provides most traditional municipal services including law enforcement, water and sewer and public works. For more information, please visit www.cityofpsl.com.
About InvoiceCloud:
InvoiceCloud, an EngageSmart solution, is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. To learn more, visit www.InvoiceCloud.com.
About EngageSmart:
EngageSmart is a leading provider of vertically tailored customer engagement software and integrated payments solutions. At EngageSmart, our mission is to simplify customer and client engagement to allow our customers to focus resources on initiatives that improve their businesses and better serve their communities. EngageSmart offers single instance, multi-tenant, true Software-as-a-Service (“SaaS”) vertical solutions, including SimplePractice, InvoiceCloud, HealthPay24 and DonorDrive, that are designed to simplify our customers’ engagement with their clients by driving digital adoption and self-service. As of September 30, 2022, EngageSmart serves 94,500 customers in the SMB Solutions segment and 3,300 customers in the Enterprise Solutions segment across several core verticals: Health & Wellness, Government, Utilities, Financial Services, Healthcare and Giving. For more information, visit www.engagesmart.com and follow us on LinkedIn.
Forward-Looking Statements
Certain statements about EngageSmart’s business in this release are “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 and are based on current expectations and assumptions that are subject to risks and uncertainties. All statements contained in this news release that do not relate to matters of historical fact should be considered forward-looking statements, and are generally identified by words such as “expect,” “intend,” “anticipate,” “estimate,” “believe,” “future,” “could,” “should,” “plan,” “aim,” and other similar expressions. These forward-looking statements include, but are not limited to, statements regarding the anticipated benefits and use of the InvoiceCloud platform and other statements that are not historical facts. These forward-looking statements are neither promises nor guarantees, but involve risks and uncertainties that may cause actual results and events to differ materially from those contained in the forward-looking statements. Actual results and events could differ materially from those anticipated in these forward-looking statements for many reasons, including, but not limited to, the following: our inability to sustain our rapid growth; failure to manage our infrastructure to support our future growth; our risk management efforts not being effective to prevent fraudulent activities; inability to introduce new features or services successfully or to enhance our solutions; inability to achieve or sustain profitability; failure to adapt and respond effectively to rapidly changing technology, evolving industry standards and regulations and changing business needs, requirements or preferences; real or perceived errors, failures or bugs in our solutions; intense competition; lack of success in establishing, growing or maintaining strategic partnerships; COVID-19 pandemic and its impact on our employees, customers, partners, clients and other key stakeholders; legal and regulatory risks; and technology and intellectual property-related risks, among others. Other important risk factors that could affect the outcome of the events set forth in these statements and that could affect EngageSmart’s operating results and financial condition are discussed in Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2021 and our Form 10-Q for the quarter ended September 30, 2022, as updated by our future filings with the Securities and Exchange Commission. Such statements are based on EngageSmart’s beliefs and assumptions and on information currently available to EngageSmart. EngageSmart disclaims any obligation to publicly update or revise any such forward-looking statements as a result of developments occurring after the date of this document except as required by law.
Disclosure
We disclose information to the public concerning EngageSmart, EngageSmart’s products and services, and other items through a variety of disclosure channels in order to achieve broad, non-exclusionary distribution of information to the public. Some of the information distributed through these disclosure channels may be considered material information. Investors and others are encouraged to review the information we make public in the locations below.* This list may be updated from time to time.
*For information concerning EngageSmart and its products and services, please visit: www.engagesmart.com
