Equitable Names Christy Chandler Head of Service Operations

Rhea-AI Summary

Equitable Holdings (NYSE: EQH) has appointed Christy Chandler as the new Head of Service Operations. Reporting to COO Jeffrey J. Hurd, Chandler will lead operations across critical areas like new business processing, client and financial professional support, and contact centers.

With over 20 years of experience in operations and business technology in the life and retirement sectors, Chandler previously served as Senior VP of Global Operations at MetLife. Her role is pivotal for Equitable’s enterprise strategy, focusing on business transformation and client services.

Positive

• Appointment of Christy Chandler as Head of Service Operations expected to enhance operational efficiency.
• Chandler brings 20+ years of experience in operations, which could lead to improved client service.

Negative

• None.

Industry veteran to lead client service operations function

NEW YORK--(BUSINESS WIRE)-- Equitable, a leading financial services company and principal franchise of Equitable Holdings (NYSE: EQH), today named Christy Chandler as Head of Service Operations. Chandler will report to Jeffrey J. Hurd, Chief Operating Officer, and will join the company’s Operating Committee.

Working in partnership with Equitable’s commercial businesses and field leaders, the Head of Service Operations is a critical enabler of the company’s enterprise strategy. In this role, Chandler will lead the company’s operations team, overseeing key functional areas such as new business and in-force processing, client and financial professional contact centers and field services.

“Christy brings deep industry expertise and an impressive track record of innovation and success, having held leadership positions in operations, business transformation and client service,” said Hurd. “She’s a proven leader who cares deeply about employee engagement and development and providing outstanding business support and service to clients and financial professionals. We’re privileged to welcome her to Equitable to lead our talented team in this important role.”

Chandler has amassed two decades of operations and business technology experience within the life and retirement markets. Most recently, she served as Senior Vice President of Global Operations and Services at MetLife, where she was responsible for the operations and service areas of retail life and annuity, long-term care and third-party management. In this capacity, she oversaw end-to-end operational support for new business, billing, remittance, compensation, claims and call centers, among other responsibilities.

About Equitable

Equitable, a principal franchise of Equitable Holdings, Inc. (NYSE: EQH), has been one of America’s leading financial services providers since 1859. With the mission to help clients secure their financial well-being, Equitable provides advice, protection and retirement strategies to individuals, families and small businesses. Equitable has more than 8,000 employees and Equitable Advisors financial professionals and serves 2.8 million clients across the country. Please visit equitable.com for more information. Reference to the 1859 founding applies specifically and exclusively to Equitable Financial Life Insurance Company (NY, NY). Equitable Advisors is the brand name of Equitable Advisors, LLC (member FINRA, SIPC) (Equitable Financial Advisors in MI and TN). GE-5626734.1(04/23)

View source version on businesswire.com: https://www.businesswire.com/news/home/20230419005688/en/

Media:

Waverly Choi

(212) 314-2010

mediarelations@equitable.com

Source: Equitable

FAQ

Who is the new Head of Service Operations at Equitable Holdings (EQH)?

Christy Chandler has been appointed as the new Head of Service Operations at Equitable Holdings.

What experience does Christy Chandler have in the financial services industry?

Christy Chandler has over 20 years of experience in operations and business technology within the life and retirement markets.

What role will Christy Chandler play at Equitable Holdings (EQH)?

Chandler will lead the operations team, overseeing areas like new business processing and client support.

Who does Christy Chandler report to at Equitable Holdings (EQH)?

She will report to Jeffrey J. Hurd, the Chief Operating Officer.