eHealth Marks Milestones as It Looks Toward Medicare's Annual Enrollment Period
eHealth, Inc. (NASDAQ: EHTH) has reported significant progress in customer adoption of its Customer Center service, with over 160,000 Medicare beneficiaries creating accounts since its October 2020 launch. Data indicates that users of the Customer Center are 27% more likely to retain their Medicare Advantage coverage after 90 days compared to non-users. Additionally, eHealth has implemented a cloud-based contact center to enhance customer service and training for agents during the upcoming Medicare Annual Enrollment Period. These initiatives aim to strengthen customer relationships and improve retention.
- Over 160,000 Medicare beneficiaries registered in the Customer Center since launch.
- 27% higher retention rate of Medicare Advantage coverage for Customer Center users compared to non-users.
- Migration to a cloud-based contact center improves customer service capabilities.
- None.
SANTA CLARA, Calif., Oct. 7, 2021 /PRNewswire/ -- Today eHealth, Inc. (NASDAQ: EHTH) (eHealth.com) released new information on customer adoption of its Customer Center service, one year after it was launched. With Medicare's Annual Enrollment Period approaching, the company also shared data showing how the Customer Center encourages plan retention among Medicare beneficiaries enrolling in plans online through eHealth without telephonic support from agents.
eHealth announced that more than 160,000 Medicare beneficiaries have now created accounts through the company's Customer Center since it was launched in October of 2020. Through the Customer Center, eHealth customers can create secure personal profiles describing their prescription drugs, preferred doctors and pharmacies, their current Medicare insurance plan, and other relevant heath care data. The Customer Center is designed to strengthen and support eHealth's relationships with its customers and to help retain their business.
eHealth has confirmed that customers who use its Customer Center service are more likely to retain their coverage than those who do not. Among online unassisted applications forwarded to carriers by eHealth between October 15, 2020 and March 31, 2021, enrollments retaining Medicare Advantage coverage after 90 days increased by
To better support sales efforts and customer needs, eHealth also recently announced the migration of its call center technology to a cloud-based contact center. This migration is designed to provide the company with robust new capabilities to train agents, support them in their interactions with customers, and monitor their performance in real time during the upcoming Medicare Annual Enrollment Period. With this upgrade, eHealth's platform is now
About eHealth
eHealth, Inc. (NASDAQ: EHTH) operates a leading health insurance marketplace at eHealth.com and eHealthMedicare.com with technology that provides consumers with health insurance enrollment solutions. Since 1997, we have connected more than 8 million members with quality, affordable health insurance, Medicare options, and ancillary plans. Our proprietary marketplace offers Medicare Advantage, Medicare Supplement, Medicare Part D prescription drug, individual, family, small business and other plans from over 200 health insurance carriers across 50 states and the District of Columbia.
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SOURCE eHealth, Inc.
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