Proximie Selects 8x8 Call and Video Quality Performance Monitoring to Enhance Future of Surgical Healthcare
8x8, Inc. (NYSE: EGHT) has partnered with Proximie to deploy its callstats solution, enhancing virtual healthcare by allowing clinicians to participate in surgeries remotely. This integration improves video and call quality for Proximie's platform, which connects medical professionals globally to share best practices. Since implementing 8x8 callstats, Proximie has reported reduced IT workload and improved scalability for virtual procedures, supporting high-quality healthcare delivery.
- Deployment of 8x8 callstats enhances Proximie's remote surgical capabilities.
- Improved video and call quality analytics helps Proximie scale virtual procedures.
- Reduction in IT staff workload allows for more focus on expanding services.
- None.
Deployment of 8x8 callstats Enables Clinicians to Carry Out Procedures Virtually and Paves the Way for
Proximie moved quickly to beta-test 8x8 callstats to monitor call and video quality in real-time, automatically analyse large volumes of WebRTC communications data, and deliver insights through AI-driven monitoring and analytics.
8x8 callstats performance monitoring collects over 500 metrics from each virtual meeting, delivering details around user adoption and a complete view of audio and video quality performance. This has meant a reduction of IT staff time spent on identifying issues and transitioning those staff members to instead focus on scaling the organisation to support more virtual surgical procedures and patients nationwide.
"8x8 callstats is the only suitable solution for us on the market — and we are delighted we found it," shares
8x8 callstats enables Proximie to monitor call and video quality on an enormous scale, providing customers with post-session summaries and insights to proactively manage and improve the service.
“Proximie is delivering vital, life-saving support powered by actionable insights to ensure the business can continue to scale. Providing call quality and privacy to support the rich experience for healthcare professionals is of the highest importance,” says
The 8x8 CPaaS portfolio of embeddable communications and APIs, including SMS, voice chat apps, video and performance monitoring, empowers organisations to extend and customise communications that reimagine workflows and customer interactions for enhanced employee and customer experiences. The low code, no code capabilities enable organisations with any level of technical capability to leverage digital channels and even embed video meetings into apps and websites in minutes. Through a network of more than 160 top-tier carriers covering over 190 countries and territories, 8x8 CPaaS allows organisations to reliably and securely reach their customers no matter where they are.
8x8 CPaaS is a component of 8x8 XCaaS (eXperience Communications as a Service), which includes fully integrated, cloud native contact centre, voice, team chat, video meetings and CPaaS embeddable communications and APIs capabilities in a single-vendor solution. Built on the resilient, secure, and compliant 8x8 eXperience Communications Platform, 8x8 XCaaS offers the highest levels of reliability with the first financially-backed, platform-wide 99.999 percent global uptime SLA across an integrated cloud CCaaS and UCaaS solution, setting a new industry benchmark for cloud communications reliability.
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About Proximie:
- Proximie is a global health technology platform focused on digitizing operating and diagnostic rooms;
- Proximie’s mission is to save lives by sharing the world’s best clinical practice, every Proximie procedure can be recorded, analysed and leveraged for future use to help inform best practice.
- By connecting operating rooms globally, Proximie is creating a rich, insightful data set which naturally feeds best practices into the entire healthcare ecosystem, delivering global connected surgical care;
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Proximie was founded by Dr Nadine Hachach-Haram FRCS (Plast), BEM. In 2016, the NHS clinical entrepreneur drew on her surgical experiences and her passion for innovation and education, to create Proximie.
Dr. Nadine wanted to extend the geographical reach of a surgeon and to create the effect of a borderless operating room that could empower physicians to remotely share knowledge that could ultimately reduce variation in care, and help save lives. Their ultimate ambition is to create a future global network of operating rooms interconnected by the world’s best clinicians, where every incision is already informed by machine learning and every clinician will be empowered with real-time diagnostics, data and analysis. By digitising surgery, Proxmimie is helping to accelerate the adoption of best practices, democratise access to the best surgical expertise for training and help to create better patient outcomes. -
Proximie has contracts with over 35 major medical device companies – with access to
90% of operating rooms and diagnostic suites in theU.K. ,U.S. , and E.U. - For more information please visit www.proximie.com, follow @ProximieAR on Twitter or contact marketing@proximie.com.
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