8x8 Named a Leader in the 2024 Gartner® Magic Quadrant™ for Unified Communications as a Service
8x8, Inc. (NASDAQ: EGHT) has been named a Leader in the 2024 Gartner Magic Quadrant for Unified Communications as a Service for the thirteenth consecutive year. This recognition highlights 8x8's strategic focus on innovating its modern, single cloud platform and suite of connected products.
The 8x8 platform offers a comprehensive suite of services, including 8x8 Work with enterprise cloud voice, video meetings, and team chat capabilities. It also provides AI-powered cloud contact center, business SMS, virtual agents, WEM, and high-volume messaging. The platform boasts industry-leading global coverage in 59 countries and a financially backed 99.999% uptime SLA.
8x8 also offers seamless integration with Microsoft Teams through various native integration options. In addition to this recognition, 8x8 has been recognized for nine consecutive years in the Gartner Magic Quadrant for Contact Center as a Service.
8x8, Inc. (NASDAQ: EGHT) è stata nominata Leader nel Gartner Magic Quadrant 2024 per le Comunicazioni Unificate come Servizio per il tredicesimo anno consecutivo. Questo riconoscimento evidenzia il focus strategico di 8x8 sull'innovazione della sua moderna piattaforma cloud unica e suite di prodotti connessi.
La piattaforma 8x8 offre un'ampia gamma di servizi, tra cui 8x8 Work con voce cloud per le imprese, videoconferenze e capacità di chat di team. Fornisce inoltre un centro contatti cloud potenziato dall'IA, SMS aziendali, agenti virtuali, WEM e messaggistica ad alto volume. La piattaforma vanta una copertura globale di prim'ordine in 59 paesi e un SLA di uptime finanziariamente garantito del 99,999%.
8x8 offre anche integrazione senza soluzione di continuità con Microsoft Teams attraverso varie opzioni di integrazione nativa. Oltre a questo riconoscimento, 8x8 è stata riconosciuta per nove anni consecutivi nel Gartner Magic Quadrant per il Centro Contatti come Servizio.
8x8, Inc. (NASDAQ: EGHT) ha sido nombrada Líder en el Gartner Magic Quadrant 2024 para Comunicaciones Unificadas como Servicio por décimo tercer año consecutivo. Este reconocimiento destaca el enfoque estratégico de 8x8 en innovar su moderna plataforma de nube única y suite de productos conectados.
La plataforma 8x8 ofrece un conjunto integral de servicios, incluyendo 8x8 Work con voz en la nube para empresas, videoconferencias y capacidades de chat para equipos. También proporciona un centro de contacto en la nube impulsado por IA, SMS empresarial, agentes virtuales, WEM y mensajería de alto volumen. La plataforma cuenta con cobertura global líder en la industria en 59 países y un SLA de tiempo de actividad respaldado financieramente del 99,999%.
8x8 también ofrece una integración fluida con Microsoft Teams a través de varias opciones de integración nativa. Además de este reconocimiento, 8x8 ha sido reconocida durante nueve años consecutivos en el Gartner Magic Quadrant para Centro de Contacto como Servicio.
8x8, Inc. (NASDAQ: EGHT)는 2024 가트너 매직 쿼드런트 통합 커뮤니케이션 서비스 부문에서 13년 연속 리더로 선정되었습니다. 이 인정은 8x8의 최신 단일 클라우드 플랫폼과 연결된 제품군 혁신에 대한 전략적 집중을 강조합니다.
8x8 플랫폼은 기업 클라우드 음성, 화상 회의 및 팀 채팅 기능이 포함된 8x8 Work를 포함한 포괄적인 서비스 모음을 제공합니다. 또한 AI 기반의 클라우드 콜센터, 비즈니스 SMS, 가상 에이전트, WEM 및 고용량 메시징을 제공합니다. 이 플랫폼은 59개국에서 업계를 선도하는 글로벌 커버리지를 자랑하며, 재정적으로 보장된 99.999% 가동 시간 SLA를 자랑합니다.
8x8은 여러 기본 통합 옵션을 통해 Microsoft Teams와의 매끄러운 통합도 제공합니다. 이 인정 외에도 8x8은 콜센터 서비스 부문에서 9년 연속 가트너 매직 쿼드런트에 선정되었습니다.
8x8, Inc. (NASDAQ: EGHT) a été désignée Leader dans le Gartner Magic Quadrant 2024 pour les Communications Unifiées en tant que Service pour la treizième année consécutive. Cette reconnaissance met en avant l'accent stratégique d'8x8 sur l'innovation de sa plateforme cloud unique et de sa suite de produits connectés.
La plateforme 8x8 propose une large gamme de services, y compris 8x8 Work avec voix cloud pour entreprises, visioconférences et capacités de chat d'équipe. Elle fournit également un centre de contact cloud alimenté par IA, des SMS professionnels, des agents virtuels, WEM et une messagerie à volume élevé. La plateforme bénéficie d'une couverture mondiale de premier plan dans 59 pays et d'un SLA de disponibilité de 99,999 %, soutenu financièrement.
8x8 offre également une intégration fluide avec Microsoft Teams via diverses options d'intégration native. En plus de cette reconnaissance, 8x8 a été reconnu pendant neuf années consécutives dans le Gartner Magic Quadrant pour le Centre de Contact en tant que Service.
8x8, Inc. (NASDAQ: EGHT) wurde zum dreizehnten Mal in Folge als Leader im Gartner Magic Quadrant 2024 für Unified Communications as a Service ausgezeichnet. Diese Anerkennung hebt den strategischen Fokus von 8x8 auf die Innovation seiner modernen, einheitlichen Cloud-Plattform und Suite verbundener Produkte hervor.
Die 8x8 Plattform bietet eine umfassende Palette von Dienstleistungen, darunter 8x8 Work mit Unternehmens-Cloud-Sprachdiensten, Videokonferenzen und Team-Chat-Funktionen. Sie bietet zudem ein KI-gestütztes Cloud-Contact-Center, Geschäftsnachrichten (SMS), virtuelle Agenten, WEM und Messaging in großem Umfang. Die Plattform verfügt über eine branchenführende globale Abdeckung in 59 Ländern und eine finanziell gesicherte SLA von 99,999% Verfügbarkeit.
8x8 bietet auch nahtlose Integration mit Microsoft Teams über verschiedene native Integrationsoptionen. Neben dieser Auszeichnung wurde 8x8 auch neun Jahre in Folge im Gartner Magic Quadrant für Contact Center as a Service anerkannt.
- Named a Leader in the 2024 Gartner Magic Quadrant for Unified Communications as a Service for the 13th consecutive year
- Offers comprehensive suite of services including AI-powered cloud contact center, business phone, and video meetings
- Provides industry-leading global coverage in 59 countries
- Financially backed 99.999% uptime SLA across integrated cloud UCaaS and CCaaS solution
- Seamless integration with Microsoft Teams through various native integration options
- Recognized for nine consecutive years in the Gartner Magic Quadrant for Contact Center as a Service
- None.
Insights
8x8's thirteenth consecutive recognition as a Leader in Gartner's Magic Quadrant for UCaaS is a significant achievement, highlighting the company's consistent innovation and market position. This accolade underscores 8x8's strong product offering, particularly its integrated cloud UCaaS and CCaaS solution with a 99.999% uptime SLA.
The company's strategic focus on a single cloud platform with AI capabilities and global coverage in 59 countries demonstrates its commitment to meeting evolving enterprise communication needs. 8x8's seamless integration with Microsoft Teams, including certified solutions, positions it well in the competitive UCaaS market.
While this recognition doesn't directly impact financials, it enhances 8x8's market credibility and could potentially lead to increased customer acquisition and retention. However, investors should note that the UCaaS market is highly competitive and maintaining leadership requires continuous innovation and investment.
8x8 Recognized as a Leader for the Thirteenth Year in a Row
“It is always an honor to be named by Gartner as a Magic Quadrant Leader, especially as we have now received this recognition for thirteen years in a row. We believe this is further testament that our strategic focus and ongoing innovation of our modern, single cloud platform and suite of connected products has been the correct approach,” said Samuel Wilson, Chief Executive Officer at 8x8, Inc. “We remain committed to our customers’ success and lasting growth by connecting their teams and customers globally, enabling them to easily and quickly adopt AI capabilities that drive immediate return, eliminating data and organizational silos to increase operational efficiency, and ultimately empowering them to deliver superior customer experiences.”
8x8 Work, which includes enterprise cloud voice, video meetings, and team chat capabilities, in a single desktop, mobile, or web experience, offers industry-leading global coverage in 59 countries. 8x8 Work is delivered as part of the 8x8 platform, which includes AI-powered cloud contact center, business phone, video meetings, team chat, business SMS, fax, virtual agents and self-service, secure payment, WEM, advanced queue management, conversational intelligence, analytics, and high-volume messaging. The 8x8 platform is a resilient, secure, and compliant platform, offering the highest levels of reliability with a financially backed, platform-wide
The 8x8 platform also seamlessly extends to Microsoft Teams through a portfolio of native integration options that includes the Microsoft-certified 8x8 Contact Center for Microsoft Teams, 8x8 Voice for Microsoft Teams leveraging global Direct Routing as a Service, 8x8 Operator Connect for Microsoft Teams, and 8x8 Phone App for Microsoft Teams for a cost-effective alternative calling option that enables PSTN without requiring Teams Phone licenses per user or additional software.
In addition to being named a Leader in the 2024 Gartner Magic Quadrant for Unified Communications as a Service, 8x8 has been recognized for nine consecutive years in the Gartner Magic Quadrant for Contact Center as a Service2.
[1] Gartner Magic Quadrant for Unified Communications as a Service, Pankil Sheth, Megan Fernandez, Christopher Trueman, Rafael Benitez, October 7, 2024. This Magic Quadrant report name has changed from 2015 onwards- 2015-2023: Magic Quadrant for Unified Communications as a Service, Worldwide, 2014: Magic Quadrant for Unified Communications as a Service, North America With Additional Regional Presence, 2012-2013: Magic Quadrant for Unified Communications as a Service,
[2] Gartner Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, August 7, 2023.
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About 8x8 Inc.
8x8, Inc. (NASDAQ: EGHT) is a leading provider of integrated contact center, voice communications, video, chat, and SMS solutions built on one global cloud platform. 8x8 uniquely eliminates the silos across the entire organization to power the communications and customer engagement requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.
8x8® is a trademark of 8x8, Inc.
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