8x8 CX Transformation Drives Continued Customer Adoption and Momentum
8x8 (NASDAQ: EGHT) reported strong growth in its FY25 Q2, with sales of new products increasing over 60% year-over-year, driven by AI-powered solutions. The company experienced significant customer adoption metrics, including a 5% quarter-over-quarter growth in Contact Center customers and a 16% year-over-year increase in customers with 250+ agent seats. AI-powered product sales grew more than 200% year-over-year, while the number of customers using 8x8 Intelligent Customer Assistant increased by 200% year-over-year. The platform handled over 94 million CX interactions, representing a 12% year-over-year increase.
8x8 (NASDAQ: EGHT) ha riportato una forte crescita nel suo FY25 Q2, con vendite di nuovi prodotti in aumento di oltre il 60% rispetto all'anno precedente, alimentate da soluzioni basate sull'IA. L'azienda ha registrato metriche significative di adozione da parte dei clienti, inclusi un incremento del 5% trimestre su trimestre nei clienti del Contact Center e un aumento del 16% anno su anno nei clienti con più di 250 postazioni per agenti. Le vendite di prodotti basati sull'IA sono cresciute di oltre il 200% rispetto all'anno precedente, mentre il numero di clienti che utilizzano l'8x8 Intelligent Customer Assistant è aumentato del 200% anno su anno. La piattaforma ha gestito oltre 94 milioni di interazioni CX, rappresentando un incremento del 12% rispetto all'anno precedente.
8x8 (NASDAQ: EGHT) reportó un fuerte crecimiento en su FY25 Q2, con ventas de nuevos productos aumentando más del 60% interanual, impulsadas por soluciones basadas en IA. La empresa experimentó métricas significativas de adopción de clientes, incluyendo un crecimiento del 5% trimestre tras trimestre en clientes de Contact Center y un aumento del 16% interanual en clientes con más de 250 asientos de agentes. Las ventas de productos impulsados por IA crecieron más del 200% interanual, mientras que el número de clientes que utilizan el 8x8 Intelligent Customer Assistant aumentó en un 200% interanual. La plataforma manejó más de 94 millones de interacciones CX, representando un aumento del 12% en comparación con el año anterior.
8x8 (NASDAQ: EGHT)는 FY25 Q2에서 강력한 성장을 보고했으며, 신제품 판매가 전년 대비 60% 이상 증가했습니다. 이는 AI 기반 솔루션에 힘입은 결과입니다. 회사는 고객 채택 지표에서 중요한 성과를 거두었으며, Contact Center 고객이 전 분기 대비 5% 증가하고 250명 이상의 에이전트 좌석을 보유한 고객이 전년 대비 16% 증가했습니다. AI 기반 제품 판매는 전년 대비 200% 이상 성장했으며, 8x8 Intelligent Customer Assistant를 사용하는 고객 수도 전년 대비 200% 증가했습니다. 이 플랫폼은 9400만 건 이상의 CX 상호작용을 처리하며, 이는 전년 대비 12% 증가한 수치입니다.
8x8 (NASDAQ: EGHT) a annoncé une forte croissance lors de son FY25 Q2, avec des ventes de nouveaux produits en hausse de plus de 60% par rapport à l'année précédente, soutenues par des solutions alimentées par l'IA. L'entreprise a enregistré des métriques d'adoption significatives des clients, y compris une croissance de 5% par rapport au trimestre précédent pour les clients du Contact Center et une augmentation de 16% par rapport à l'année précédente pour les clients avec plus de 250 sièges d'agents. Les ventes de produits alimentés par l'IA ont augmenté de plus de 200% par rapport à l'année précédente, tandis que le nombre de clients utilisant l'8x8 Intelligent Customer Assistant a augmenté de 200% par rapport à l'année précédente. La plateforme a géré plus de 94 millions d'interactions CX, représentant une augmentation de 12% par rapport à l'année précédente.
8x8 (NASDAQ: EGHT) berichtete über ein starkes Wachstum im FY25 Q2, mit Verkäufen neuer Produkte, die um über 60% im Jahresvergleich gestiegen sind, unterstützt durch KI-gesteuerte Lösungen. Das Unternehmen verzeichnete signifikante Kundenakzeptanzmetriken, einschließlich eines Wachstums von 5% im Quartalsvergleich bei Contact Center-Kunden und einem 16%igen Anstieg im Jahresvergleich bei Kunden mit mehr als 250 Agentensitzen. Die Verkäufe von KI-gesteuerten Produkten wuchsen um mehr als 200% im Jahresvergleich, während die Zahl der Kunden, die den 8x8 Intelligent Customer Assistant nutzen, um 200% im Jahresvergleich zunahm. Die Plattform bearbeitete über 94 Millionen CX-Interaktionen, was einen Anstieg von 12% im Jahresvergleich bedeutet.
- Sales of new products increased over 60% year-over-year
- Contact Center customers grew 5% quarter-over-quarter
- 16% year-over-year growth in customers with 250+ agent seats
- AI-powered product sales increased 200% year-over-year
- CX interactions increased 12% year-over-year to 94 million
- Number of standalone UCaaS customers adding Contact Center doubled quarter-over-quarter
- None.
Insights
The 60% year-over-year growth in new product sales, particularly in AI-powered solutions, signals strong market adoption and revenue potential. Key metrics show robust business momentum with 5% quarter-over-quarter growth in Contact Center customers and 16% year-over-year growth in large enterprise customers (250+ seats). The 200% year-over-year increase in AI-powered product sales and customer adoption of Intelligent Customer Assistant demonstrates successful execution of the company's AI-focused strategy. Notable customer wins like Coronis Health (2,500 employees) and continued platform innovations strengthen 8x8's competitive position in the growing CX market. The rebranding initiative, coupled with recognition as a Leader in Gartner's Magic Quadrant, positions the company well for sustained growth.
The integration of advanced AI capabilities, including enhanced language support using OpenAI Whisper and expanded text-to-speech functionality across 40+ languages, represents significant technological advancement. The platform's ability to handle 94 million CX interactions (up 12% YoY) demonstrates robust scalability. New features like Video Elevation and Active Assessor show innovation in practical AI applications. The partnership with Regal.io and tight Microsoft Teams integration enhance the platform's enterprise appeal. These technological improvements, combined with the 155% year-over-year growth in AI interactions, indicate strong product-market fit and competitive differentiation in the unified communications space.
Sales of New Products in FY25 Q2 Increased More Than
“8x8’s CX transformation journey focuses on delivering AI-powered, platform innovations that empower organizations through seamless communication and engagement to unlock the potential of every interaction,” said Samuel Wilson, Chief Executive Officer at 8x8, Inc. “We are experiencing the results of what happens when customer experience leaders are the heartbeat of their organization, all employees and teams are empowered, and customers feel heard. Our market momentum is being driven by the 8x8 Platform for CX which is resonating with customers, and enabling organizations to conquer complexity, drive sustainable growth, and create a lasting impact.”
Recently, 8x8 also unveiled the next evolution of its brand, another key milestone in the Company’s journey toward a more customer-centric future. More than a refreshed look and feel, this rebrand signals the next chapter in 8x8’s CX transformation driven by a clear purpose: To connect people and organizations through seamless communication, empowering them to unlock the potential of every interaction. Experience the new 8x8 brand by reading the blog post by Bruno Bertini, Chief Marketing Officer at 8x8.
In addition to 8x8’s CX-driven brand transformation, the company continues to attract new organizations looking to adopt an AI-powered, integrated business communications, contact center, and communication APIs platform to enhance their customers' journey across every touchpoint.
Business highlights as of September 30, 2024, the end of 8x8’s FY25 Q2, included:
-
The total number of 8x8 Contact Center customers grew more than
5% quarter-over-quarter. -
Increasing traction with companies with 250 or more contact center agent seats resulted in nearly
16% year-over-year growth in customers in this segment. - The number of standalone 8x8 UCaaS customers adding 8x8 Contact Center more than doubled quarter-over-quarter.
-
The total number of CX interactions on the 8x8 platform was more than 94 million, an increase of over
12% year-over-year.
Continuing growth of AI-powered solutions in FY25 Q2 included:
-
Sales of AI-powered new products in addition to the native AI capabilities across the 8x8 Platform for CX increased more than
50% quarter-over-quarter and more than200% year-over-year. -
The number of customers using the AI-powered 8x8 Intelligent Customer Assistant has increased more than
200% year-over-year and25% quarter-over-quarter, with the associated volume of AI interactions growing more than155% year-over-year and30% quarter-over-quarter.
Recent 8x8 customer wins in FY25 Q2, demonstrating continued adoption and momentum included:
- Coronis Health, a healthcare revenue cycle management solutions company with more than 11,000 employees across 26 global locations, chose to upgrade from Fuze to the 8x8 Platform for CX after an extensive proof of concept period that required tight integration with their third-party CX solutions. They chose 8x8 UCaaS and 8x8 Contact Center with Voice for Microsoft Teams to support 2,500 employees, including 800 contact center agents, and address their unique business requirements.
- Scandinavian Designs, a national furniture brand with 40+ showrooms across 16 states, chose 8x8 Contact Center with 8x8 Operator Connect for Microsoft Teams to migrate to a single cloud platform. Key factors in their decision to go with 8x8 was Teams chat federation and presence visibility in 8x8 Agent Workspace as well as robust analytics and dashboards, with call transcriptions and evaluation capabilities.
- Buchanan Technologies, a leading managed IT services provider focused on midmarket and enterprise organizations, not only signed up as an 8x8 Elevate value-added reseller partner, but also selected 8x8 Contact Center to migrate from a legacy on-premises system to the cloud in support of their 300 contact center agents.
Recent 8x8 CX Cloud Platform AI-powered innovations released in FY25 Q2 optimizing key customer touchpoint included:
- Significant advancements to language support and real-time accuracy powered by the latest OpenAI Whisper model, delivering best-in-class accuracy for select languages and stronger performance with different accents. 8x8 also doubled the number of supported languages for live web chats, extending real-time chat translation to a broader global audience to foster more seamless multilingual interactions. Expanded text-to-speech capabilities offer support for over 40 languages, unlocking enhanced analytics, interaction insights and performance metrics that span the 8x8 platform, and empower a wide range of users to drive increased efficiency, boost employee productivity, and elevate customer satisfaction.
- Announced the availability of 8x8 Active Assessor, an AI-powered housing association solution that supports landlords to proactively engage with tenants, meet legal requirements, and ensure homes are compliant with health and safety standards.
- Announced expanded availability of Video Elevation capabilities for 8x8 Contact Center, including new digital engagement capabilities that enable contact center agents to convert a phone call into a video interaction to visually diagnose and resolve issues, such as property damage or product assembly, reducing the need for onsite technical support and improving the customer experience.
- Announced that Regal.io has joined the 8x8 Technology Partner Ecosystem, as part of the exclusive SellWith8 tier. The partnership combines Regal.io's sophisticated sales dialing capabilities with 8x8’s comprehensive cloud contact center and unified communications platform, enhancing outbound communication services, such as calls and SMS capabilities, to facilitate better employee and customer experiences.
The 8x8 Platform for CX seamlessly unites contact center, unified communications, and communication APIs to help organizations connect customers and teams globally, empowering CX and IT leaders with AI-powered performance and insights to make smarter decisions, delight customers, and drive lasting business impact.
Visit 8x8 at Booth CC-F40 at Call & Contact Centre Expo at the ExCeL Exhibition Centre in
Recently, 8x8 was named a Leader in the 2024 Gartner Magic Quadrant for Unified Communications as a Service1. This is the thirteenth consecutive year 8x8 has been recognized as a Leader in this report. 8x8 was also recognized in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service2. This is the tenth consecutive year 8x8 has been recognized in this report.
[1] Gartner Magic Quadrant for Unified Communications as a Service, Pankil Sheth, Megan Fernandez, Christopher Trueman, Rafael Benitez, October 7, 2024. This Magic Quadrant report name has changed from 2015 onwards- 2015-2023: Magic Quadrant for Unified Communications as a Service, Worldwide, 2014: Magic Quadrant for Unified Communications as a Service, North America With Additional Regional Presence, 2012-2013: Magic Quadrant for Unified Communications as a Service,
[2] Gartner® Magic Quadrant™ for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Megan Fernandez, Pankil Sheth, Jason Bridge, October 28, 2024.
Gartner Disclaimer:
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates in the
Caution Concerning Forward-Looking Statements
This press release contains forward-looking statements including those related to our CX transformation, contact center momentum, and growth in new 8x8 CX products. Readers are cautioned that such forward-looking statements involve risks and uncertainties that could cause actual events or our actual results to differ materially from those expressed in any such forward-looking statements. Readers are directed to 8x8’s periodic and other reports filed with the Securities and Exchange Commission (SEC) for a description of such risks and uncertainties. These risks could reduce the growth of our CX business and contact center momentum which could impact our revenues and profitability. 8x8 undertakes no obligation to update any forward-looking statements.
About 8x8 Inc.
8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communication, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.
8x8® is a trademark of 8x8, Inc.
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