PLDT Selects Amdocs to Digitally Transform its Network Operations for Greater Agility and Enhanced Customer Experience
Amdocs (NASDAQ:DOX) has announced that PLDT, a leading telecommunications provider in the Philippines, has chosen Amdocs' next-generation operational support systems (OSS) platform to modernize and automate its network operations on the public cloud. The agreement includes Amdocs' Intelligent Networking Suite and customer service solution for case management.
This collaboration aims to enhance PLDT's network capacity, business agility, and customer experience. The platform will enable a range of services across a single, connected platform, streamlining PLDT's end-to-end business processes. This aligns with PLDT's cloud-first strategy and will help meet the growing demand for network capacity and business agility.
PLDT views this partnership as a step towards continuous improvement and innovation in their network operations, setting a new standard of excellence in customer experience.
Amdocs (NASDAQ:DOX) ha annunciato che PLDT, un provider di telecomunicazioni leader nelle Filippine, ha scelto la piattaforma di sistemi di supporto operativo (OSS) di nuova generazione di Amdocs per modernizzare e automatizzare le sue operazioni di rete nel cloud pubblico. L'accordo include la Intelligent Networking Suite di Amdocs e una soluzione di gestione dei casi per il servizio clienti.
Questa collaborazione mira a migliorare la capacità della rete, l'agilità aziendale e l'esperienza del cliente di PLDT. La piattaforma consentirà una gamma di servizi su un'unica piattaforma connessa, semplificando i processi aziendali end-to-end di PLDT. Questo è in linea con la strategia cloud-first di PLDT e aiuterà a soddisfare la crescente domanda di capacità di rete e agilità aziendale.
PLDT vede questa partnership come un passo verso il miglioramento continuo e l'innovazione nelle proprie operazioni di rete, stabilendo un nuovo standard di eccellenza nell'esperienza del cliente.
Amdocs (NASDAQ:DOX) ha anunciado que PLDT, un proveedor líder de telecomunicaciones en Filipinas, ha elegido la plataforma de sistemas de soporte operativo (OSS) de próxima generación de Amdocs para modernizar y automatizar sus operaciones de red en la nube pública. El acuerdo incluye la Intelligent Networking Suite de Amdocs y una solución de gestión de casos para el servicio al cliente.
Esta colaboración tiene como objetivo mejorar la capacidad de red, la agilidad empresarial y la experiencia del cliente de PLDT. La plataforma permitirá una gama de servicios en una única plataforma conectada, agilizando los procesos de negocio de extremo a extremo de PLDT. Esto se alinea con la estrategia cloud-first de PLDT y ayudará a satisfacer la creciente demanda de capacidad de red y agilidad empresarial.
PLDT considera esta asociación como un paso hacia la mejora continua y la innovación en sus operaciones de red, estableciendo un nuevo estándar de excelencia en la experiencia del cliente.
Amdocs (NASDAQ:DOX)는 필리핀의 주요 통신 제공업체인 PLDT가 공용 클라우드에서 네트워크 운영을 현대화하고 자동화하기 위해 Amdocs의 차세대 운영 지원 시스템(OSS) 플랫폼을 선택했다고 발표했습니다. 이 계약에는 Amdocs의 지능형 네트워킹 스위트와 고객 사례 관리 솔루션이 포함됩니다.
이번 협력의 목표는 PLDT의 네트워크 용량, 비즈니스 민첩성 및 고객 경험을 향상시키는 것입니다. 이 플랫폼은 연결된 단일 플랫폼에서 다양한 서비스를 가능하게 하여 PLDT의 End-to-End 비즈니스 프로세스를 간소화합니다. 이는 PLDT의 클라우드 우선 전략과 일치하며, 증가하는 네트워크 용량 및 비즈니스 민첩성에 대한 요구를 충족하는 데 도움이 될 것입니다.
PLDT는 이 파트너십을 통해 네트워크 운영의 지속적인 개선과 혁신을 향한 한 걸음으로 보고 있으며, 고객 경험에서 새로운 우수 기준을 설정하고자 합니다.
Amdocs (NASDAQ:DOX) a annoncé que PLDT, un fournisseur de télécommunications de premier plan aux Philippines, a choisi la plateforme de systèmes de support opérationnel (OSS) de nouvelle génération d'Amdocs pour moderniser et automatiser ses opérations réseau dans le cloud public. L'accord comprend la Intelligent Networking Suite d'Amdocs et une solution de service client pour la gestion des cas.
Cette collaboration vise à améliorer la capacité réseau, l'agilité des affaires et l'expérience client de PLDT. La plateforme permettra un éventail de services à travers une plateforme unique et connectée, rationalisant les processus métier de bout en bout de PLDT. Cela s'inscrit dans la stratégie cloud-first de PLDT et aidera à répondre à la demande croissante en capacité réseau et en agilité des affaires.
PLDT considère ce partenariat comme un pas vers l'amélioration continue et l'innovation dans ses opérations réseau, établissant ainsi un nouveau standard d'excellence en matière d'expérience client.
Amdocs (NASDAQ:DOX) hat angekündigt, dass PLDT, ein führender Telekommunikationsanbieter auf den Philippinen, die nächste Generation der Betriebssysteme (OSS) von Amdocs ausgewählt hat, um seine Netzwerkoperationen in der öffentlichen Cloud zu modernisieren und zu automatisieren. Die Vereinbarung umfasst die Intelligent Networking Suite von Amdocs sowie eine Kundendienstlösung für das Fallmanagement.
Diese Zusammenarbeit zielt darauf ab, die Netzwerkkapazität, Geschäftsfleibilität und Kundenerfahrung von PLDT zu verbessern. Die Plattform ermöglicht eine Vielzahl von Services über eine einzige, verbundene Plattform und streamlinet die End-to-End-Geschäftsprozesse von PLDT. Dies entspricht der Cloud-First-Strategie von PLDT und wird helfen, der wachsenden Nachfrage nach Netzwerkkapazität und Geschäftsfleibilität gerecht zu werden.
PLDT betrachtet diese Partnerschaft als einen Schritt in Richtung kontinuierlicher Verbesserung und Innovation in ihren Netzwerkoperationen und setzt einen neuen Maßstab für exzellente Kundenerfahrung.
- Amdocs' OSS platform will modernize and automate PLDT's network operations
- The platform will enhance PLDT's network capacity and business agility
- Streamlining of end-to-end business processes for PLDT
- Alignment with PLDT's cloud-first strategy
- None.
Insights
PLDT's selection of Amdocs for network operations transformation is a strategic move with significant implications. The shift to a cloud-based OSS platform signals PLDT's commitment to modernization and digital transformation. This transition is likely to yield:
- Enhanced operational efficiency through automation and unified systems
- Improved agility in responding to market demands
- Potential cost savings from cloud infrastructure
- Better customer experience due to streamlined processes
However, the success of this transformation hinges on effective implementation and change management. Investors should monitor PLDT's ability to leverage this technology for tangible business improvements and customer satisfaction gains. The partnership with Amdocs, a NASDAQ-listed company, adds credibility to the project but also ties PLDT's operational success to Amdocs' performance.
This collaboration between PLDT and Amdocs represents a significant industry trend towards cloud-native network operations. The move aligns with the global push for 5G readiness and network virtualization. Key points to consider:
- PLDT is positioning itself to compete more effectively in the rapidly evolving telecom landscape
- The focus on unified inventory and orchestration suggests preparation for more complex network slicing and edge computing scenarios
- Public cloud adoption for core operations indicates a shift in telecom infrastructure strategy, potentially reducing CAPEX but increasing OPEX
While this transformation promises long-term benefits, it may present short-term challenges in terms of integration and workforce adaptation. Investors should watch for improvements in PLDT's operational KPIs and customer satisfaction metrics as indicators of successful implementation.
Amdocs' next-generation operational support systems (OSS) platform will modernize, unify, orchestrate and automate PLDT's network operations on the public cloud, empowering PLDT to streamline their end-to-end business processes
JERSEY CITY, NJ / ACCESSWIRE / August 7, 2024 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced that PLDT Inc. (PLDT), a leading telecommunications and digital service provider in the Philippines, has selected Amdocs' next-generation operational support systems (OSS) platform to modernize, unify, orchestrate and automate its network operations on public cloud to drive growth, agility and enhanced customer experience.
Under this agreement Amdocs will deliver its market-leading Intelligent Networking Suite, operating on the public cloud, featuring unified network inventory, service and network orchestration, and business process automation capabilities. The agreement also includes the customer service solution for case management which is part of the Amdocs Customer Engagement Platform, Amdocs' offering built based on its partnership with Microsoft.
Aligned with PLDT's cloud-first strategy, the modernization of its architecture ecosystem and network operations will empower PLDT to meet the growing demand for network capacity and business agility as it delivers a seamless customer experience to its end users. The platform will enable a wide range of provisioning changes, capacity planning and fault-resolution services across a single, connected platform, while streamlining the Filipino service provider's end-to-end business processes.
"We are committed to continuously improving our network through innovation and streamlining our operations to deliver the latest technological advancements and elevated quality of experience to our customers," said Gilbert O. Gaw, FVP & Head of Information Technology and the Transformation Office at Smart Communications, Inc. (Smart), wireless subsidiary of PLDT. "We are excited to deepen our collaboration with Amdocs as we transform our network operations and deliver customer experiences that set a new standard of excellence."
"One of the keys to growth for today's communications service provider is the ability to improve productivity and deliver seamless customer experiences while controlling operating costs. To do so, operators need an agile, flexible, scalable and modern operational ecosystem that offers speed, interactivity and connectivity," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "Our OSS suite is a future-ready platform that will help PLDT enhance operational resilience, accelerate automation, and ultimately deliver a fantastic customer experience."
Supporting Resources
Keep up with Amdocs news by visiting the company's website
About Amdocs
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 29,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macro-economic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events and the COVID-19 pandemic, as well as the current inflationary environment, and the effects of these conditions on the company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the company's customers, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the company's offerings and operations and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2023 filed on December 13, 2023 and our Form 6-K furnished for the first quarter of fiscal 2024 on February 20, 2024, and for the second quarter of fiscal 2024 on May 20, 2024.
Media Contacts
Swati Sharma
Amdocs Public Relations
E-mail: swati.sharma4@amdocs.com
SOURCE: Amdocs Management Limited
View the original press release on accesswire.com
FAQ
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