Docusign Launches Notary On-Demand, Transforming Notarization for the Digital Age

Rhea-AI Summary

Docusign (NASDAQ: DOCU) has launched Notary On-Demand, a remote online notarization solution providing 24/7 access to notaries recognized across all 50 U.S. states. The service addresses the challenges in processing over 1 billion documents requiring annual notarization, while combating rising identity fraud that costs 53% of organizations over $1 million annually.

The solution, integrated into Docusign's Intelligent Agreement Management platform, features advanced identity verification tools, comprehensive audit trails, and seamless integration with eSignature workflows. Beta testing at Vantage West Credit Union demonstrated a 20% reduction in processing time for home equity lines of credit, cutting the timeline from 30 to 24 days.

Powered by partnership with OneNotary, the service supports various document types including power of attorney, affidavits, lien waivers, wills and trusts, and loans, offering secure audio and video technology for remote notarization.

Positive

• Launch of new revenue stream with Notary On-Demand service
• Partnership with OneNotary expanding market reach across all 50 states
• 20% improvement in processing efficiency demonstrated in beta testing
• Integration with existing Docusign platform enhancing product ecosystem

Negative

• None.

Remote online notarization service provides instant access to notaries 

SAN FRANCISCO, Feb. 5, 2025 /PRNewswire/ -- Docusign (NASDAQ: DOCU) today announced the launch of Notary On-Demand, a new remote online notarization solution that enhances security and provides businesses and their clients 24/7 access to a network of notaries with recognition in all 50 U.S. states.

This solution addresses a critical need in high-risk agreement transactions, where traditional notarization remains a time-consuming, in-person, paper-based process. With more than 1 billion documents requiring notarization annually (source: HousingWire), businesses face significant challenges maintaining their own notary pools as they grow - causing delays in closing real estate deals, completing loans, finalizing estate plans, and other critical business processes.

Identity fraud compounds these challenges. According to new Docusign research, 69% of organizations reported that identity fraud attempts are on the rise, and 53% of organizations face over $1 million in annual costs, direct or indirect, due to identity fraud.* "By integrating Notary On-Demand into the Docusign Intelligent Agreement Management platform, organizations can reduce identity fraud and simplify agreements with an all-in-one trusted solution for notarization, ID verification, and witnessing," said Mangesh Bhandarkar, GVP of Product Management at Docusign. "This solution makes it easier for organizations to scale notarization and identity verification capabilities instantly while providing their customers with a superior experience."

Beta testers are already seeing significant improvements in their operations. "With Docusign Notary On-Demand, we've cut the end-to-end process for funding home equity lines of credit by 20%, from 30 days to just 24," said Cara McCarthy, Consumer Lending Operations Supervisor at Vantage West Credit Union. "Members are funded faster, and they love the ease and convenience of signing on their own schedule."

Key features of Notary On-Demand include:

• 24/7 remote notarization accepted in all 50 states via secure audio and video technology - powered by Docusign's partnership with OneNotary, a leading on-demand notarization company, which provides customers with an established network of notaries
• Advanced identity verification tools including Docusign ID Verification to enable fraud mitigation and risk reduction
• Comprehensive audit trails and session recordings
• Seamless integration with Docusign's eSignature workflow

The service supports various document types, including power of attorney, affidavits, lien waivers, wills and trusts, and loans. Part of the Docusign Intelligent Management (IAM) platform, Notary On-Demand secures notarization, identification and signatures in one system.

Docusign now offers a comprehensive suite of notary solutions. Whether it's in-person notarization in branch offices, first-party notarization for organizations leveraging their own notaries, or the convenience of Notary On-Demand available 24/7, Docusign provides unmatched flexibility and scale with trusted security and user satisfaction to match any customer's business situation.

To learn more about Docusign Notary On-Demand, visit www.Docusign.com/notary-on-demand or contact Docusign sales.

*Docusign research, 2025, The Future of Global Identity Verification: Balancing Security and User Experience

About Docusign
Docusign brings agreements to life. Over 1.6 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). For more information visit http://www.docusign.com.

Media Relations
Docusign Corporate Communications
media@docusign.com

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SOURCE Docusign, Inc.

FAQ

What is Docusign's (DOCU) new Notary On-Demand service?

Docusign's Notary On-Demand is a 24/7 remote online notarization service that provides instant access to notaries recognized across all 50 U.S. states, featuring advanced identity verification tools and integration with Docusign's existing platform.

How much did beta testers improve efficiency with DOCU's Notary On-Demand?

Beta testers reported a 20% improvement in processing time, reducing the end-to-end process for funding home equity lines of credit from 30 days to 24 days.

What security features does Docusign's (DOCU) Notary On-Demand include?

The service includes advanced identity verification tools, comprehensive audit trails, session recordings, and secure audio and video technology through integration with Docusign ID Verification.

What types of documents can be notarized through DOCU's Notary On-Demand?

The service supports power of attorney, affidavits, lien waivers, wills and trusts, and loans through its remote notarization platform.

How does DOCU's Notary On-Demand address identity fraud issues?

The service addresses identity fraud through advanced verification tools and secure audio-video technology, targeting organizations where 69% report rising fraud attempts and 53% face over $1 million in annual fraud-related costs.