Sprinklr Named a Major Player in the 2024 IDC MarketScape for Contact Center-as-a-Service Software
Sprinklr (NYSE: CXM) has been named a Major Player in the 2024 IDC MarketScape for Contact Center-as-a-Service Software. The report highlights Sprinklr's advanced data analytics, comprehensive AI approach, and capabilities including AI across all touchpoints, omni-channel support, deep insights, and workflow automation.
IDC recognizes Sprinklr's background in social media management and customer data analysis, noting its strong analytics capabilities and cross-channel data integration. The report suggests considering Sprinklr for organizations looking to make a bold move in contact center offerings, focusing on data-driven solutions rather than traditional functionality.
Sprinklr's Founder and Co-CEO, Ragy Thomas, emphasizes the transformative opportunity AI offers in elevating experiences for both agents and customers. The company's recognition underscores its advantage in social media management and its ability to empower companies with exceptional, unified customer service strategies.
Sprinklr (NYSE: CXM) è stato riconosciuto come un Giocatore Maggiore nel MarketScape IDC 2024 per il Software Contact Center-as-a-Service. Il report evidenzia l'analisi avanzata dei dati di Sprinklr, un approccio AI completo e capacità che includono l'AI in tutti i punti di contatto, supporto omni-canale, approfondimenti dettagliati e automazione dei flussi di lavoro.
IDC riconosce il background di Sprinklr nella gestione dei social media e nell'analisi dei dati dei clienti, sottolineando le sue forti capacità analitiche e l'integrazione dei dati attraverso i vari canali. Il report suggerisce di prendere in considerazione Sprinklr per le organizzazioni che desiderano compiere una mossa audace nelle offerte dei contact center, concentrandosi su soluzioni basate sui dati piuttosto che su funzionalità tradizionali.
Il Fondatore e Co-CEO di Sprinklr, Ragy Thomas, sottolinea l'opportunità trasformativa che l'AI offre per migliorare l'esperienza sia degli agenti che dei clienti. Il riconoscimento dell'azienda evidenzia il suo vantaggio nella gestione dei social media e la sua capacità di potenziare le aziende con strategie di servizio clienti eccezionali e unite.
Sprinklr (NYSE: CXM) ha sido reconocido como un Jugador Principal en el MarketScape IDC 2024 para Software de Contact Center-as-a-Service. El informe destaca el análisis avanzado de datos de Sprinklr, su enfoque integral en IA y capacidades que incluyen IA en todos los puntos de contacto, soporte omnicanal, análisis profundos y automatización de flujos de trabajo.
IDC reconoce la experiencia de Sprinklr en la gestión de redes sociales y el análisis de datos de clientes, señalando sus sólidas capacidades analíticas e integración de datos entre canales. El informe sugiere considerar a Sprinklr para organizaciones que buscan hacer un movimiento audaz en las ofertas de contact center, enfocándose en soluciones basadas en datos en lugar de funcionalidad tradicional.
El Fundador y Co-CEO de Sprinklr, Ragy Thomas, enfatiza la oportunidad transformadora que la IA ofrece para elevar las experiencias tanto de los agentes como de los clientes. El reconocimiento de la empresa subraya su ventaja en la gestión de redes sociales y su capacidad para dotar a las empresas de estrategias excepcionales y unificadas de servicio al cliente.
Sprinklr (NYSE: CXM)는 2024 IDC MarketScape 연락 센터 소프트웨어로서의 서비스에서 주요 플레이어로 선정되었습니다. 보고서는 Sprinklr의 고급 데이터 분석, 종합적인 AI 접근 방식 및 모든 접점에서의 AI, 옴니채널 지원, 심층 통찰력 및 워크플로 자동화 등의 기능을 강조합니다.
IDC는 소셜 미디어 관리 및 고객 데이터 분석에서 Sprinklr의 배경을 인식하며, 강력한 분석 능력과 크로스 채널 데이터 통합을 주목합니다. 보고서는 전통적인 기능보다는 데이터 중심 솔루션에 집중하여 연락 센터 제안을 과감하게 개선하고자 하는 조직에 Sprinklr를 고려할 것을 제안합니다.
Sprinklr의 창립자 겸 공동 CEO인 Ragy Thomas는 AI가 에이전트와 고객 모두에게 경험을 향상시킬 수 있는 변혁의 기회를 제공한다고 강조합니다. 회사의 인지는 소셜 미디어 관리에서의 이점과 함께 기업에 탁월하고 통합된 고객 서비스 전략을 강화할 수 있는 능력을 강조합니다.
Sprinklr (NYSE: CXM) a été nommé acteur majeur dans le MarketScape IDC 2024 pour les logiciels Contact Center-as-a-Service. Le rapport met en avant l'analyse avancée des données de Sprinklr, son approche AI exhaustive et ses capacités comprenant l'AI à tous les points de contact, un support omnichannel, des insights profonds et l'automatisation des flux de travail.
IDC reconnaît l'expérience de Sprinklr dans la gestion des médias sociaux et l'analyse des données clients, soulignant ses fortes capacités analytiques et son intégration des données multi-canaux. Le rapport suggère de considérer Sprinklr pour les organisations cherchant à faire un mouvement audacieux dans les offres de centres de contact, en se concentrant sur des solutions basées sur les données plutôt que sur des fonctionnalités traditionnelles.
Le fondateur et co-PDG de Sprinklr, Ragy Thomas, souligne l'opportunité transformative que l'AI offre pour améliorer les expériences tant des agents que des clients. La reconnaissance de l'entreprise met en avant son avantage dans la gestion des médias sociaux et sa capacité à doter les entreprises de stratégies de service client exceptionnelles et unifiées.
Sprinklr (NYSE: CXM) wurde als bedeutender Akteur im 2024 IDC MarketScape für Contact Center-as-a-Service Software ausgezeichnet. Der Bericht hebt die fortschrittliche Datenanalyse von Sprinklr, den umfassenden KI-Ansatz und Funktionen hervor, die KI an allen Kontaktpunkten, Omnichannel-Unterstützung, tiefgehende Einblicke und Workflow-Automatisierung umfassen.
IDC erkennt Sprinklrs Hintergrund in der Verwaltung von sozialen Medien und der Kundenanalyse an und betont die starken Analysefähigkeiten und die Integration von Daten über alle Kanäle hinweg. Der Bericht empfiehlt, Sprinklr für Organisationen in Betracht zu ziehen, die einen mutigen Schritt in den Angeboten des Kontaktzentrums unternehmen möchten und sich auf datengestützte Lösungen anstelle traditioneller Funktionalitäten konzentrieren.
Der Gründer und Co-CEO von Sprinklr, Ragy Thomas, betont die transformative Möglichkeit, die KI bietet, um die Erfahrungen sowohl für Agenten als auch für Kunden zu verbessern. Die Anerkennung des Unternehmens unterstreicht seinen Vorteil im Bereich des Social Media Managements und seine Fähigkeit, Unternehmen mit außergewöhnlichen und vereinheitlichten Kundenservicetrategien zu stärken.
- Named a Major Player in the 2024 IDC MarketScape for Contact Center-as-a-Service Software
- Recognized for advanced data analytics and comprehensive AI approach
- Highlighted capabilities include AI across all touchpoints, omni-channel support, and workflow automation
- Strong background in social media management and customer data analysis
- None.
The report highlights Sprinklr’s capabilities including AI across all touch points, omni-channel support, deep insights, and workflow automation.
"IDC found that Sprinklr’s early days as a leader in social media management and extensive background in customer data analysis is clearly seen in the product’s analytics capabilities including cross-channel data,” said Mary Wardley, program vice president, Customer Service and Contact Center at IDC. “Consider Sprinklr when your organization wishes to strike a bold move into a contact center offering that shifts away from ticking boxes on functionality and focuses on the data story.”
According to the report, “Sprinklr, being later to the market, has the luxury of starting with where the market has evolved to as its starting point with AI across all touch points; omni-channel support, escalation, and insights; workflow automation with headless architecture; and a unified-CXM platform for front-office functions — marketing, sales, and customer service.”
“As the IDC MarketScape points out, customer service is now a critical component for every organization. AI offers a transformative opportunity to significantly elevate experiences for both agents and customers,” said Sprinklr Founder and Co-CEO, Ragy Thomas. “We believe our recognition as a Major Player in the 2024 IDC MarketScape for CCaaS underscores our distinct advantage in social media management. With unmatched data analytics and AI capabilities, we empower companies to create an exceptional and unified customer service strategy.”
Read the IDC MarketScape Excerpt
Download an excerpt copy of the IDC MarketScape: Worldwide Contact Center–as-a-Service Applications Software 2024 Vendor Assessment HERE.
Additional Information:
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- Dig into our additional analyst reports.
About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.
About Sprinklr
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in
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Austin DeArman
PR@Sprinklr.com
Source: Sprinklr
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