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Sprinklr Announces Fourth Quarter and Full Year Fiscal 2024 Results

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Sprinklr (CXM) reports strong Q4 results with total revenue of $194.2 million, up 17% year-over-year, and subscription revenue of $177.0 million, up 19% year-over-year. The company also achieved a net cash provided by operating activities of $17.3 million and free cash flow of $12.3 million in Q4. RPO and cRPO were up 34% and 21% year-over-year, respectively. Sprinklr authorized an additional $100 million to its stock buyback program. Full-year fiscal 2024 revenue reached $732.4 million, an 18% increase year-over-year, with subscription revenue at $668.5 million, up 22% year-over-year. The company provided optimistic financial outlook for Q1 and full-year fiscal 2025.
Positive
  • Strong Q4 results with total revenue of $194.2 million, up 17% year-over-year.
  • Subscription revenue of $177.0 million, up 19% year-over-year in Q4.
  • Net cash provided by operating activities of $17.3 million and free cash flow of $12.3 million in Q4.
  • RPO and cRPO up 34% and 21% year-over-year, respectively.
  • Authorization of an additional $100 million to the stock buyback program.
  • Full-year fiscal 2024 revenue at $732.4 million, up 18% year-over-year.
  • Subscription revenue for fiscal year 2024 at $668.5 million, up 22% year-over-year.
  • Positive financial outlook provided for Q1 and full-year fiscal 2025.
Negative
  • None.

Insights

Observing the reported financial results of Sprinklr, the significant year-over-year growth in both total and subscription revenue indicates a robust expansion in the company's core business. The shift towards subscription models is a strategic move that aligns with the recurring revenue trend seen across the tech industry, providing a more predictable and stable revenue stream. The increase in the number of $1 million customers is a testament to the company's growing market penetration and ability to scale with larger clients.

The authorization of an additional $100 million to the stock buyback program reflects management's confidence in the company's valuation and future prospects. This could be a signal to investors that the company believes its stock is undervalued. However, investors should be cautious and consider the opportunity cost of such buybacks, as these funds could alternatively be invested in R&D or market expansion.

From a market perspective, Sprinklr's positioning as a Unified-CXM platform taps into the growing demand for AI-powered customer experience solutions. The company's focus on unifying customer-facing teams may cater to the needs of enterprises looking to streamline their operations and enhance customer engagement. The reported increase in RPO (Remaining Performance Obligations) and cRPO (current RPO) suggests a healthy sales pipeline and customer commitment, which can be seen as a positive indicator for future revenue growth.

However, it's important to monitor the competitive landscape, as the customer experience management space is crowded with both established players and emerging innovators. Sprinklr's ability to maintain and grow its market share will be critical, especially as businesses continue to scrutinize their tech spend in light of broader economic conditions.

Examining the broader economic implications, Sprinklr's financial performance must be contextualized within the current macroeconomic environment. The reported increase in net income and improvement in operating margins suggests operational efficiency and cost management, which are particularly commendable during periods of economic uncertainty. The tech sector has been under pressure to demonstrate profitability rather than just growth and Sprinklr appears to be responding to this shift in investor sentiment.

Furthermore, the company's financial outlook for the upcoming fiscal year suggests a cautious optimism, with projected growth in subscription revenue and non-GAAP operating income. However, investors should remain vigilant of external economic factors such as inflation, interest rate changes and geopolitical tensions that could impact business spending and, consequently, Sprinklr's performance.

  • Q4 Total Revenue of $194.2 million, up 17% year-over-year
  • Q4 Subscription Revenue of $177.0 million, up 19% year-over-year
  • Q4 net cash provided by operating activities of $17.3 million and free cash flow* of $12.3 million in Q4
  • RPO and cRPO up 34% and 21% year-over-year, respectively
  • 126 $1 million customers, up 17% year-over-year
  • In March 2024, Board authorized an incremental $100 million to the existing stock buyback program

NEW YORK--(BUSINESS WIRE)-- Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its fourth quarter and fiscal year ended January 31, 2024.

“We are pleased with Sprinklr’s fourth quarter performance and overall success in FY 24. Our vision is clear: to unify customer-facing teams on an AI-powered platform. We’re strengthening our foundation and recruiting top-tier leaders to fuel our next phase of growth. With strong conviction, we believe we are the natural third or fourth front office platform for global brands at the forefront of exceptional customer experience,” said Ragy Thomas, Founder and CEO at Sprinklr.

Fourth Quarter Fiscal 2024 Financial Highlights

  • Revenue: Total revenue for the fourth quarter was $194.2 million, up from $165.3 million one year ago, an increase of 17% year-over-year. Subscription revenue for the fourth quarter was $177.0 million, up from $148.3 million one year ago, an increase of 19% year-over-year.
  • Operating Income (Loss) and Margin*: Fourth quarter GAAP operating income was $18.5 million, compared to an operating loss of $1.8 million one year ago. Non-GAAP operating income for the fourth quarter was $32.4 million, compared to non-GAAP operating income of $14.3 million one year ago. For the fourth quarter, GAAP operating margin was 10% and non-GAAP operating margin was 17%.
  • Net Income (Loss) Per Share*: Fourth quarter net income per share, basic was $0.08, compared to net loss per share, basic of $0.00 in the fourth quarter of fiscal year 2023. Non-GAAP net income per share, basic for the fourth quarter was $0.13, compared to non-GAAP net income per share, basic of $0.06 in the fourth quarter of fiscal year 2023
  • Cash, Cash Equivalents and Marketable Securities: Total cash, cash equivalents and marketable securities as of January 31, 2024 was $662.6 million.

Full Year Fiscal 2024 Financial Highlights

  • Revenue: Total revenue for fiscal year 2024 was $732.4 million, up from $618.2 million one year ago, an increase of 18% year-over-year. Subscription revenue for fiscal year 2024 was $668.5 million, up from $548.6 million one year ago, an increase of 22% year-over-year.
  • Operating Income (Loss) and Margin*: Fiscal year 2024 operating income was $33.9 million, compared to an operating loss of $51.2 million one year ago. Non-GAAP operating income for fiscal year 2024 was $92.0 million, compared to non-GAAP operating income of $6.0 million one year ago. For fiscal year 2024, GAAP operating margin was 5% and non-GAAP operating margin was 13%.
  • Net Income (Loss) Per Share*: Fiscal year 2024 net income per share, basic was $0.19, compared to net loss per share, basic of $0.21 in fiscal year 2023. Non-GAAP net income per share, basic for fiscal year 2024 was $0.41, compared to non-GAAP net income per share, basic of $0.01 in fiscal year 2023.

* Free cash flow, non-GAAP operating income, non-GAAP operating margin and non-GAAP net income per share are non-GAAP financial measures defined under “Non-GAAP Financial Measures,” and are reconciled to net cash provided by operating activities, operating income (loss), net income (loss) or net income (loss) per share, as applicable, the closest comparable GAAP measure, at the end of this release.

Financial Outlook

Sprinklr is providing the following guidance for the first fiscal quarter ending April 30, 2024:

  • Subscription revenue between $177.5 million and $178.5 million.
  • Total revenue between $194 million and $195 million.
  • Non-GAAP operating income between $19.5 million and $20.5 million.
  • Non-GAAP net income per share of approximately $0.07, assuming 289 million diluted weighted-average shares outstanding.

Sprinklr is providing the following guidance for the full fiscal year ending January 31, 2025:

  • Subscription revenue between $740.5 million and $741.5 million.
  • Total revenue between $804.5 million and $805.5 million.
  • Non-GAAP operating income between $104 million and $105 million.
  • Non-GAAP net income per share between $0.38 and $0.39, assuming 291 million diluted weighted-average shares outstanding.

Non-GAAP Financial Measures

This press release and the accompanying tables contain the following non-GAAP financial measures:

  • Non-GAAP gross profit and non-GAAP gross margin
  • Non-GAAP operating income and non-GAAP operating margin
  • Non-GAAP net income and non-GAAP net income per share

We define these non-GAAP financial measures as the respective U.S. GAAP measures, excluding, as applicable, stock-based compensation expense-related charges and amortization of acquired intangible assets. We believe that it is useful to exclude stock-based compensation expense-related charges and amortization of acquired intangible assets in order to better understand the long-term performance of our core business and to facilitate comparison of our results to those of peer companies over multiple periods. In periods of net loss, we calculate non-GAAP net income (loss) per share by using non-GAAP net income (loss) divided by basic weighted average shares for the period regardless of whether we are in a non-GAAP net income or (loss) position and assuming that all potentially dilutive securities are anti-dilutive.

In addition, the press release and the accompanying tables contain free cash flow, which is defined as net cash provided by operating activities less cash used for purchases of property and equipment and capitalized internal-use software. We believe that free cash flow is a useful indicator of liquidity as it measures our ability to generate cash, or our need to access additional sources of cash, to fund operations and investments. We expect our free cash flow to fluctuate in future periods with changes in our operating expenses and as we continue to invest in our growth. We typically experience higher billings in the fourth quarter compared to other quarters and experience higher collections of accounts receivable in the first half of the year, which results in a decrease in accounts receivable in the first half of the year.

However, non-GAAP financial measures have limitations in their usefulness to investors because they have no standardized meaning prescribed by U.S. GAAP and are not prepared under any comprehensive set of accounting rules or principles. In addition, other companies, including companies in our industry, may calculate similarly titled non-GAAP financial measures differently or may use other measures to evaluate their performance, all of which could reduce the usefulness of our non-GAAP financial measures as tools for comparison. As a result, our non-GAAP financial measures are presented for supplemental informational purposes only and should not be considered in isolation or as a substitute for our consolidated financial statements presented in accordance with U.S. GAAP.

Sprinklr has not reconciled its financial outlook expectations as to non-GAAP operating income, or as to non-GAAP net income per share, to their most directly comparable U.S. GAAP measures as a result of the high variability, complexity and low visibility with respect to the charges excluded from these non-GAAP measures; in particular, the measures and effects of stock-based compensation expense specific to equity compensation awards that are directly impacted by unpredictable fluctuations in our stock price. We expect the variability of the above charges to have a significant, and potentially unpredictable, impact on our future U.S. GAAP financial results. Accordingly, reconciliation is not available without unreasonable effort, although it is important to note that these factors could be material to Sprinklr’s results computed in accordance with U.S. GAAP.

Conference Call Information

Sprinklr will host a conference call today, March 27, 2024, to discuss fourth quarter and full year fiscal 2024 financial results, as well as the first quarter and full year fiscal 2025 outlook, at 5:00 p.m. Eastern Time, 2:00 p.m. Pacific Time. Investors are invited to join the webcast by visiting: https://investors.sprinklr.com/. To access the call by phone, dial 877-459-3955 (domestic) or 201-689-8588 (international). The conference ID number is 13744962. The webcast will be available live, and a replay will be available following completion of the live broadcast for approximately 90 days.

About Sprinklr Inc.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,700 valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 60% of the Fortune 100. Sprinklr's value to the enterprise is simple: We un-silo teams to make customers happier.

Forward-Looking Statements

This press release contains express and implied “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding our financial outlook for the first quarter and full year fiscal 2025, our strategy to support growth and scale and our opportunity to be the partner of choice for global brands at the forefront of exceptional customer experience. In some cases, you can identify forward-looking statements by terms such as “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “might,” “plan,” “project,” “will,” “would,” “should,” “could,” “can,” “predict,” “potential,” “target,” “explore,” “continue,” or the negative of these terms, and similar expressions intended to identify forward-looking statements. By their nature, these statements are subject to numerous uncertainties and risks, including factors beyond our control, that could cause actual results, performance, or achievement to differ materially and adversely from those anticipated or implied in the statements, including: our rapid growth may not be indicative of our future growth; our revenue growth rate has fluctuated in prior periods; our ability to achieve or maintain profitability; we derive the substantial majority of our revenue from subscriptions to our Unified-CXM platform; our ability to manage our growth and organizational change; the market for Unified-CXM solutions is new and rapidly evolving; our ability to attract new customers in a manner that is cost-effective and assures customer success; our ability to attract and retain customers to use our products; our ability to drive customer subscription renewals and expand our sales to existing customers; our ability to effectively develop platform enhancements, introduce new products or keep pace with technological developments; the market in which we participate is new and rapidly evolving and our ability to compete effectively; our business and growth depend in part on the success of our strategic relationships with third parties; our ability to develop and maintain successful relationships with partners who provide access to data that enhances our Unified-CXM platform’s artificial intelligence capabilities; the majority of our customer base consists of large enterprises, and we currently generate a significant portion of our revenue from a relatively small number of enterprises; our investments in research and development; our ability to expand our sales and marketing capabilities; our sales cycle with enterprise and international clients can be long and unpredictable; certain of our results of operations and financial metrics may be difficult to predict; our ability to maintain data privacy and data security; we rely on third-party data centers and cloud computing providers; the sufficiency of our cash and cash equivalents to meet our liquidity needs; our ability to comply with modified or new laws and regulations applying to our business; our ability to successfully enter into new markets and manage our international expansion; the attraction and retention of qualified employees and key personnel; our ability to effectively manage our growth and future expenses and maintain our corporate culture; our ability to maintain, protect, and enhance our intellectual property rights; unstable market and economic conditions, including as a result of increases in inflation rates, higher interest rates, recent bank closures or instability, public health crises and geopolitical actions, such as war and terrorism or the perception that such hostilities may be imminent; and our ability to successfully defend litigation brought against us. Additional risks and uncertainties that could cause actual outcomes and results to differ materially from those contemplated by the forward-looking statements are or will be discussed in our Quarterly Report on Form 10-Q for the quarter ended October 31, 2023, filed with the SEC on December 6, 2023, under the caption “Risk Factors,” and in other filings that we make from time to time with the SEC, including our Annual Report on Form 10-K for the year ended January 31, 2024. Forward-looking statements speak only as of the date the statements are made and are based on information available to Sprinklr at the time those statements are made and/or management’s good faith belief as of that time with respect to future events. Sprinklr assumes no obligation to update forward-looking statements to reflect events or circumstances after the date they were made, except as required by law.

Key Business Metrics

RPO. RPO, or remaining performance obligations, represents contracted revenue that have not yet been recognized, and include deferred revenue and amounts that will be invoiced and recognized in future periods.

cRPO. cRPO, or current RPO, represents contracted revenue that have not yet been recognized, and include deferred revenue and amounts that will be invoiced and recognized in the next 12 months.

Sprinklr, Inc.

Consolidated Balance Sheets

(in thousands, except per share data)

 

 

January 31,
2024

 

January 31,
2023

Assets

 

 

 

Current assets:

 

 

 

Cash and cash equivalents

$

164,024

 

 

$

188,387

 

Marketable securities

 

498,531

 

 

 

390,239

 

Accounts receivable, net of allowance for doubtful accounts of $5.3 million and $3.2 million, respectively

 

267,731

 

 

 

205,038

 

Prepaid expenses and other current assets

 

70,690

 

 

 

78,865

 

Total current assets

 

1,000,976

 

 

 

862,529

 

Property and equipment, net

 

32,176

 

 

 

22,885

 

Goodwill and other intangible assets

 

50,145

 

 

 

50,349

 

Operating lease right-of-use assets

 

31,058

 

 

 

15,725

 

Other non-current assets

 

108,755

 

 

 

73,503

 

Total assets

$

1,223,110

 

 

$

1,024,991

 

 

 

 

 

Liabilities and stockholders’ equity

 

 

 

Liabilities

 

 

 

Current liabilities:

 

 

 

Accounts payable

$

34,691

 

 

$

30,101

 

Accrued expenses and other current liabilities

 

93,187

 

 

 

97,524

 

Operating lease liabilities, current

 

5,730

 

 

 

7,134

 

Deferred revenue

 

374,552

 

 

 

324,140

 

Total current liabilities

 

508,160

 

 

 

458,899

 

Deferred revenue, non-current

 

506

 

 

 

1,371

 

Deferred tax liability, non-current

 

1,474

 

 

 

1,289

 

Operating lease liabilities, non-current

 

27,562

 

 

 

9,633

 

Other liabilities, non-current

 

5,704

 

 

 

4,467

 

Total liabilities

 

543,406

 

 

 

475,659

 

Commitments and contingencies

 

 

 

Stockholders’ equity

 

 

 

Class A common stock

 

4

 

 

 

3

 

Class B common Stock

 

4

 

 

 

6

 

Treasury stock

 

(23,831

)

 

 

(23,831

)

Additional paid-in capital

 

1,182,150

 

 

 

1,074,149

 

Accumulated other comprehensive loss

 

(3,836

)

 

 

(4,384

)

Accumulated deficit

 

(474,787

)

 

 

(496,611

)

Total stockholders’ equity

 

679,704

 

 

 

549,332

 

Total liabilities and stockholders’ equity

$

1,223,110

 

 

$

1,024,991

 

Sprinklr, Inc.

Consolidated Statements of Operations

(in thousands, except per share data)

(unaudited)

 

 

 

 

 

 

 

 

 

Three Months Ended January 31,

 

Year Ended January 31,

 

2024

 

2023

 

2024

 

2023

Revenue:

 

 

 

 

 

 

 

Subscription

$

176,960

 

$

148,348

 

 

$

668,541

 

$

548,649

 

Professional services

 

17,247

 

 

16,983

 

 

 

63,819

 

 

69,541

 

Total revenue

 

194,207

 

 

165,331

 

 

 

732,360

 

 

618,190

 

Costs of revenue:

 

 

 

 

 

 

 

Costs of subscription (1)

 

30,896

 

 

25,517

 

 

 

116,032

 

 

102,276

 

Costs of professional services (1)

 

16,653

 

 

13,808

 

 

 

63,369

 

 

61,449

 

Total costs of revenue

 

47,549

 

 

39,325

 

 

 

179,401

 

 

163,725

 

Gross profit

 

146,658

 

 

126,006

 

 

 

552,959

 

 

454,465

 

Operating expenses:

 

 

 

 

 

 

 

Research and development (1)

 

23,062

 

 

20,127

 

 

 

91,292

 

 

76,658

 

Sales and marketing (1)

 

77,083

 

 

83,301

 

 

 

321,849

 

 

336,719

 

General and administrative (1)

 

28,053

 

 

24,396

 

 

 

105,873

 

 

92,312

 

Total operating expenses

 

128,198

 

 

127,824

 

 

 

519,014

 

 

505,689

 

Operating income (loss)

 

18,460

 

 

(1,818

)

 

 

33,945

 

 

(51,224

)

Other income, net

 

8,253

 

 

2,453

 

 

 

26,577

 

 

3,756

 

Income (loss) before provision for income taxes

 

26,713

 

 

635

 

 

 

60,522

 

 

(47,468

)

Provision for income taxes

 

5,570

 

 

1,301

 

 

 

9,119

 

 

8,274

 

Net income (loss)

$

21,143

 

$

(666

)

 

$

51,403

 

$

(55,742

)

Net income (loss) per share, basic

$

0.08

 

$

 

 

$

0.19

 

$

(0.21

)

Weighted average shares used in computing net income (loss) per share, basic

 

274,062

 

 

262,087

 

 

 

269,974

 

 

259,530

 

Net income (loss) per share, diluted

$

0.07

 

$

 

 

$

0.18

 

$

(0.21

)

Weighted average shares used in computing net income (loss) per share, diluted

 

288,517

 

 

262,087

 

 

 

287,093

 

 

259,530

 

(1)

Includes stock based compensation expense, net of amounts capitalized, as follows:

 

Three Months Ended January 31,

 

Year Ended January 31,

(in thousands)

2024

 

2023

 

2024

 

2023

Costs of subscription

$

272

 

$

449

 

$

1,130

 

$

1,528

Costs of professional services

 

311

 

 

479

 

 

1,450

 

 

2,249

Research and development

 

2,474

 

 

2,978

 

 

11,566

 

 

10,678

Sales and marketing

 

6,079

 

 

7,915

 

 

24,477

 

 

26,651

General and administrative

 

4,516

 

 

3,776

 

 

17,134

 

 

14,411

Stock-based compensation expense, net of amounts capitalized

$

13,652

 

$

15,597

 

$

55,757

 

$

55,517

Sprinklr, Inc.

Consolidated Statements of Cash Flows

(in thousands)

 

 

Year ended January 31,

 

2024

 

2023

Cash flow from operating activities:

 

 

 

Net income (loss)

$

51,403

 

 

$

(55,742

)

Adjustments to reconcile net income (loss) to net cash provided by operating activities:

 

 

 

Depreciation and amortization expense

 

15,466

 

 

 

12,051

 

Bad debt expense

 

5,906

 

 

 

4,079

 

Stock-based compensation expense, net of amounts capitalized

 

55,757

 

 

 

55,517

 

Non-cash lease expense

 

8,352

 

 

 

6,588

 

Deferred income taxes

 

(2,668

)

 

 

166

 

Net amortization/accretion on marketable securities

 

(17,009

)

 

 

(2,697

)

Other non-cash items, net

 

107

 

 

 

 

Changes in operating assets and liabilities:

 

 

 

Accounts receivable

 

(68,709

)

 

 

(44,751

)

Prepaid expenses and other current assets

 

8,675

 

 

 

29,092

 

Other non-current assets

 

(25,577

)

 

 

(24,376

)

Accounts payable

 

3,325

 

 

 

14,463

 

Operating lease liabilities

 

(8,019

)

 

 

(6,342

)

Accrued expenses and other current liabilities

 

(6,515

)

 

 

6,688

 

Litigation settlement

 

 

 

 

(12,000

)

Deferred revenue

 

49,813

 

 

 

41,465

 

Other liabilities

 

1,158

 

 

 

2,459

 

Net cash provided by operating activities

 

71,465

 

 

 

26,660

 

Cash flow from investing activities:

 

 

 

Purchases of marketable securities

 

(604,648

)

 

 

(816,708

)

Proceeds from sales and maturities of marketable securities

 

514,403

 

 

 

639,663

 

Purchases of property and equipment

 

(8,548

)

 

 

(6,091

)

Capitalized internal-use software

 

(11,777

)

 

 

(10,358

)

Net cash used in investing activities

 

(110,570

)

 

 

(193,494

)

Cash flow from financing activities:

 

 

 

Proceeds from issuance of common stock upon exercise of stock options

 

43,333

 

 

 

24,740

 

Proceeds from issuance of common stock upon ESPP purchase

 

7,437

 

 

 

10,231

 

Payments for repurchase of Class A common shares

 

(26,684

)

 

 

 

Net cash provided by financing activities

 

24,086

 

 

 

34,971

 

Effect of exchange rate fluctuations on cash, cash equivalents, and restricted cash

 

(939

)

 

 

(1,176

)

Net change in cash, cash equivalents, and restricted cash

 

(15,958

)

 

 

(133,039

)

Cash, cash equivalents and restricted cash at beginning of period

 

188,387

 

 

 

321,426

Cash, cash equivalents and restricted cash at end of period

$

172,429

 

 

$

188,387

Sprinklr, Inc.

Reconciliation of Non-GAAP Measures

(in thousands)

(unaudited)

 

 

 

 

 

 

 

 

 

Three Months Ended January 31,

 

Year Ended January 31,

 

2024

 

2023

 

2024

 

2023

Non-GAAP gross profit:

 

 

 

 

 

 

 

GAAP gross profit

$

146,658

 

 

$

126,006

 

 

$

552,959

 

 

$

454,465

 

Stock-based compensation expense-related charges (1)

 

590

 

 

 

936

 

 

 

2,625

 

 

 

3,861

 

Non-GAAP gross profit

$

147,248

 

 

$

126,942

 

 

$

555,584

 

 

$

458,326

 

Gross margin

 

76

%

 

 

76

%

 

 

76

%

 

 

74

%

Non-GAAP gross margin

 

76

%

 

 

77

%

 

 

76

%

 

 

74

%

 

 

 

 

 

 

 

 

Non-GAAP operating income:

 

 

 

 

 

 

 

GAAP operating income (loss)

$

18,460

 

 

$

(1,818

)

 

$

33,945

 

 

$

(51,224

)

Stock-based compensation expense-related charges (2)

 

13,859

 

 

 

16,045

 

 

 

57,902

 

 

 

56,704

 

Amortization of acquired intangible assets

 

50

 

 

 

76

 

 

 

200

 

 

 

475

 

Non-GAAP operating income

$

32,369

 

 

$

14,303

 

 

$

92,047

 

 

$

5,955

 

Operating margin

 

10

%

 

 

(1

)%

 

 

5

%

 

 

(8

)%

Non-GAAP operating margin

 

17

%

 

 

9

%

 

 

13

%

 

 

1

%

 

 

 

 

 

 

 

 

Free cash flow:

 

 

 

 

 

 

 

Net cash provided by operating activities

$

17,303

 

 

$

22,074

 

 

$

71,465

 

 

$

26,660

 

Purchase of property and equipment

 

(2,054

)

 

 

(3,168

)

 

 

(8,548

)

 

 

(6,091

)

Capitalized internal-use software

 

(2,986

)

 

 

(2,625

)

 

 

(11,777

)

 

 

(10,358

)

Free cash flow

$

12,263

 

 

$

16,281

 

 

$

51,140

 

 

$

10,211

 

(1) Employer payroll tax related to stock-based compensation for the periods ended January 31, 2024, and 2023 was immaterial as to the impact to gross profit.

   

(2) Includes $0.2 million and $0.5 million of employer payroll tax related to stock-based compensation expense for the three months ended January 31, 2024, and 2023, respectively, and $2.1 million and $1.2 million of employer payroll tax related to stock-based compensation expense for the years ended January 31, 2024, and 2023, respectively.

 

Three Months Ended January 31,

 

2024

 

2023

 

(in
thousands)

 

Per Share-
Basic

 

Per Share-
Diluted

 

(in
thousands)

 

Per Share-
Basic

 

Per Share-
Diluted

Non-GAAP Net Income reconciliation to Net Income (Loss)

 

 

 

 

 

 

 

 

 

 

 

Net income (loss)

$

21,143

 

$

0.08

 

$

0.07

 

$

(667

)

 

$

 

 

$

 

Add:

 

 

 

 

 

 

 

 

 

 

 

Stock-based compensation expense-related charges

 

13,859

 

 

0.05

 

 

0.05

 

 

16,045

 

 

 

0.06

 

 

 

0.06

 

Amortization of acquired intangible assets

 

50

 

 

0.00

 

 

0.00

 

 

76

 

 

 

0.00

 

 

 

0.00

 

Total additions, net

 

13,909

 

 

0.05

 

 

0.05

 

 

16,121

 

 

 

0.06

 

 

 

0.06

 

Non-GAAP Net Income

$

35,052

 

$

0.13

 

$

0.12

 

$

15,454

 

 

$

0.06

 

 

$

0.06

 

Weighted-average shares outstanding used in computing net income (loss) per share, basic

 

274,062

 

 

 

 

 

 

262,087

 

 

 

 

 

Weighted average shares outstanding used in computing net income (loss) per share, diluted

 

288,517

 

 

 

 

 

 

262,087

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Year Ended January 31,

 

2024

 

2023

 

(in
thousands)

 

Per Share-
Basic

 

Per Share-
Diluted

 

(in
thousands)

 

Per Share-
Basic

 

Per Share-
Diluted

Non-GAAP Net Income reconciliation to Net Income (Loss)

 

 

 

 

 

 

 

 

 

 

 

Net income (loss)

$

51,403

 

$

0.19

 

$

0.18

 

$

(55,742

)

 

$

(0.21

)

 

$

(0.21

)

Add:

 

 

 

 

 

 

 

 

 

 

 

Stock-based compensation expense-related charges

 

57,902

 

 

0.22

 

 

0.20

 

 

56,704

 

 

 

0.22

 

 

 

0.22

 

Amortization of acquired intangible assets

 

200

 

 

0.00

 

 

0.00

 

 

475

 

 

 

0.00

 

 

 

0.00

 

Total additions, net

 

58,102

 

 

0.22

 

 

0.20

 

 

57,179

 

 

 

0.22

 

 

 

0.22

 

Non-GAAP Net Income

$

109,505

 

$

0.41

 

$

0.38

 

$

1,437

 

 

$

0.01

 

 

$

0.01

 

Weighted-average shares outstanding used in computing net income (loss) per share, basic

 

269,974

 

 

 

 

 

 

259,530

 

 

 

 

 

Weighted average shares outstanding used in computing net income (loss) per share, diluted

 

287,093

 

 

 

 

 

 

259,530

 

 

 

 

 

 

Investor Relations:

ir@sprinklr.com

Media & Press:

pr@sprinklr.com

Source: Sprinklr

FAQ

What was Sprinklr's total revenue in Q4 2024?

Sprinklr reported total revenue of $194.2 million in Q4 2024, showing a 17% increase year-over-year.

How much was the subscription revenue in Q4 2024 for Sprinklr?

Sprinklr's subscription revenue in Q4 2024 was $177.0 million, up 19% year-over-year.

What was the net cash provided by operating activities in Q4 2024 for Sprinklr?

Sprinklr achieved a net cash provided by operating activities of $17.3 million in Q4 2024.

What was the full-year fiscal 2024 revenue for Sprinklr?

Sprinklr's full-year fiscal 2024 revenue was $732.4 million, showing an 18% increase year-over-year.

What is the financial outlook provided by Sprinklr for Q1 and full-year fiscal 2025?

Sprinklr provided guidance for Q1 with subscription revenue between $177.5 million and $178.5 million, total revenue between $194 million and $195 million, and non-GAAP operating income between $19.5 million and $20.5 million. For full-year fiscal 2025, the company expects subscription revenue between $740.5 million and $741.5 million, total revenue between $804.5 million and $805.5 million, non-GAAP operating income between $104 million and $105 million, and non-GAAP net income per share between $0.38 and $0.39.

Sprinklr, Inc.

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