President and CEO of Customers Bank, Sam Sidhu, Named Executive of the Year by Business Intelligence Group

Key Terms

net promoter score technical

Net Promoter Score (NPS) is a single-number measure of customer loyalty based on asking customers how likely they are to recommend a company’s product or service to others; responses are grouped and converted to a score from -100 to +100. It matters to investors because a high NPS suggests strong customer satisfaction, lower churn and more organic growth through word-of-mouth—like a reputation score that can predict future sales and brand resilience.

federal reserve system regulatory

The Federal Reserve System is the United States' central banking network that acts like a bank for banks and a thermostat for the economy: it sets short-term interest rates, supplies or withdraws money, and oversees financial stability. Investors watch its decisions because changes in interest rates and liquidity affect borrowing costs, company profits, bond yields and overall market sentiment—similar to how a building's thermostat influences comfort and energy use.

federal deposit insurance corporation regulatory

A U.S. government agency that insures customer deposits at member banks up to a set limit, acting like a safety net so people don’t lose their cash if a bank fails. It matters to investors because it helps maintain confidence in the banking system, reduces the chance of sudden withdrawals or bank runs, and can influence the stability and share prices of banks and financial markets.

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WEST READING, Pa.--(BUSINESS WIRE)-- Customers Bank, the $24 billion subsidiary of Customers Bancorp (NYSE: CUBI), announced today that Sam Sidhu, President and Chief Executive Officer of Customers Bancorp, Inc. and Customers Bank, has been named to Business Intelligence Group’s 2026 Excellence in Customer Service Awards, in the Executive of the Year category. The award recognizes senior leaders who have demonstrated an outstanding commitment to advancing customer service standards within their organizations.

Sidhu has been instrumental in advancing Customers Bank's client-first operating model, which centers on delivering tailored, high-touch banking experiences through a dedicated single point of contact for each commercial and consumer client. Under his leadership, Customers Bank recently published its Net Promoter Score of 81, placing it well ahead of the financial services industry average of 41 and among the top performers in the sector.

"It is an honor to be recognized by the Business Intelligence Group. At Customers Bank, one thing has remained unchanged since day one: our relentless commitment to the customers we serve and the entrepreneurial spirit that drives us to deliver a level of service we’re proud of,” said Sam Sidhu, President and CEO of Customers Bank. “This award belongs to our team that makes this all possible.”

The Business Intelligence Group's Excellence in Customer Service Awards recognize individuals, organizations, and technologies that are elevating the standards of customer support and experience worldwide. Winners are selected by a panel of business executives using a proprietary scoring system designed to measure performance across multiple business domains and reward those whose achievements stand above their peers.

For more information about the Business Intelligence Group's Excellence in Customer Service Awards, visit www.bintelligence.com.

Institutional Background

Customers Bancorp, Inc. (NYSE:CUBI) is one of the nation’s top-performing banking companies with over $24 billion in assets making it one of the 80 largest bank holding companies in the U.S. Customers Bank’s commercial and consumer clients benefit from a full suite of technology-enabled tailored product experiences delivered by best-in-class customer service distinguished by a Single Point of Contact approach. In addition to traditional lines such as C&I, commercial real estate, and residential and personal lending, Customers Bank also provides a number of national corporate banking services to clients in businesses including: fund finance, venture banking, healthcare, mortgage finance, and equipment finance. Major accolades include:

• Named a Top 10 Performing Bank by American Banker for five consecutive years (2021-2025), including the #1 spot in 2024 among midsize banks ($10B to $50B in assets)
• No. 45 out of the 100 largest publicly traded banks in 2026 Forbes Best Banks list
• Net Promoter Score of 81 compared to industry average of 41

A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender. Learn more: www.customersbank.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260422909508/en/

Media Contact:
Vested
customersbank@fullyvested.com

Source: Customers Bank