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CSG Systems International, Inc. (NASDAQ: CSGS) is a leading provider of business support solutions and services, catering to a majority of the top 100 global communications service providers. These include industry giants such as AT&T, Comcast, Dish Network, France Telecom, Orange, T-Mobile, Telefonica, Time Warner Cable, Vodafone, Vivo, and Verizon.
For over 25 years, CSG Systems International has been at the forefront of offering comprehensive solutions in voice, video, data, and content services. Their portfolio encompasses a wide range of licensed and Software-as-a-Service (SaaS) products designed to help clients improve business operations, compete more effectively, and enhance customer experiences. The company's cloud-first architecture and customer-centric approach enable businesses to deliver exceptional experiences across multiple touchpoints, simplifying connections and transactions for B2B, B2C, and B2B2X customers.
CSG Systems International operates in one primary segment: Solutions and Services. Their expertise spans various industry verticals, allowing them to tackle the growing complexity of business in the digital age. The company generates a significant portion of its revenue from the Americas, primarily the United States.
Recent achievements include numerous partnerships with leading global communications providers and continuous innovation in their SaaS offerings. These advancements have positioned CSG Systems International as a vital player in helping businesses navigate the evolving digital landscape.
For more information, visit CSG Systems International.
CSG® (NASDAQ: CSGS) has declared a quarterly cash dividend of $0.265 per share, scheduled for payment on Sept. 29, 2022. Shareholders must be on record by the close of business on Sept. 16, 2022. The company specializes in customer engagement, revenue management, and payment solutions, serving over 900 customers in 120 countries. With 5,000 employees across more than 20 countries, CSG aims to enhance customer experiences through its innovative technology and services.
CSG (NASDAQ: CSGS) has announced a partnership with Actifai to integrate AI-driven product recommendation software into its Advanced Convergent Platform (ACP). This collaboration aims to enhance customer interactions, resulting in a potential 14% increase in Average Revenue Per User (ARPU) and sales conversion rates exceeding 5%. Actifai's platform simplifies product selection for consumers and aids agents with real-time, personalized offers. This integration allows for quick deployment and is expected to boost both customer satisfaction and company revenue.
CSG reported its financial results for Q4 and FY 2020, with Q4 total revenue of $260.5 million and non-GAAP adjusted revenue of $243.2 million, marking a 2% and 3% increase year-over-year respectively. Full year revenue was $990.5 million, a 1% decline from 2019. GAAP EPS for Q4 was $0.41, down 41% year-over-year. For 2021, CSG anticipates revenue between $995 and $1,035 million with GAAP EPS projected at $2.30 to $2.53. CSG remains committed to business transformation and enhancing customer relationships.
CSG (NASDAQ: CSGS) has appointed Ken Kennedy as the new Chief Operating Officer and President of its Revenue Management and Digital Monetization unit. With over 15 years at CSG, Kennedy aims to enhance the company's cloud-based SaaS platforms and deepen customer relationships. His extensive experience includes founding Telution and roles in Andersen Consulting. CSG continues to focus on delivering innovative customer engagement solutions globally, managing billions of interactions annually for leading brands such as AT&T and Comcast.
CSG has appointed Brian Shepherd as CEO, effective January 1, following a successful 2020. Shepherd, previously the executive vice president, is recognized for fostering a values-driven culture and has extensive experience in enterprise SaaS and cloud solutions. His leadership aims to enhance CSG's growth and commitment to diversity and inclusion. The board believes his background will strengthen CSG's market position across various sectors. CSG has over 35 years of experience in delivering customer engagement solutions globally.
CSG (NASDAQ: CSGS) has scheduled a conference call for February 3, 2021, at 5:00 p.m. EST to discuss its fourth quarter and full year 2020 earnings results. This call will feature CSG's President and CEO Brian Shepherd alongside CFO Rollie Johns. CSG has been a key player in delivering customer engagement solutions globally for over 35 years, serving notable clients including AT&T and Comcast. The company continues to innovate and tackle business challenges across various industries.
CSG (NASDAQ: CSGS) announces its partnership with Zito Media Group to enhance customer experience through direct mail communications. This collaboration will help Zito Media improve billing notifications and other customer communications as part of its customer engagement transformation. With a broad customer engagement portfolio, CSG delivers over 1.5 billion messages annually using various channels, aiming to provide exceptional interactions at every touchpoint. CSG has been a trusted partner in customer engagement solutions for over 35 years, serving numerous global brands.
CSG (NASDAQ: CSGS) has declared a fourth quarter dividend of $0.235 per share, prompting an adjustment to the conversion rate for its outstanding 4.25% Senior Convertible Notes issued in March 2016. The conversion rate now is 17.6656 shares per $1,000 of principal, equivalent to about $56.61 per share of CSG common stock. The total outstanding amount of the 2016 Convertible Notes is $230 million, maturing on March 15, 2036.
CSG (NASDAQ: CSGS) has expanded its partnership with Airtel Africa to provide enhanced managed services, including customer relationship management and convergent billing solutions. This collaboration aims to support Airtel Africa's growth across its 14-country footprint in Africa, enabling faster market entry for new services, operational efficiency, and reduced costs. Airtel Africa's CIO emphasized the need for a seamless IT landscape to drive innovation and differentiation, while CSG's solutions are designed to support long-term revenue growth and improve customer experience.
CSG (NASDAQ: CSGS) has launched its Digital Mediation platform, a cloud-first solution addressing the demands of 5G and enterprise IoT. The platform, which operates in private and public clouds like AWS and Microsoft Azure, facilitates the monetization of new services while maintaining operational efficiency. Key features include multi-site orchestration, a faster deployment process, 5G architecture optimization, and unparalleled transaction processing capacity, positioning CSG to support the anticipated 1.8 billion new 5G connections projected in the next five years.
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