SCTelcom Transforms Rural Broadband Experiences by Leveraging Calix SmartLife Managed Services for Home, School, and Around Town

Rhea-AI Summary

SCTelcom is leveraging the Calix broadband platform and SmartLife managed services to expand their business model and serve residential, schools and community spaces, and small businesses in Kansas and Oklahoma. They have achieved steady business growth, built brand equity, and maintained a high customer satisfaction score. By using the Calix platform, SCTelcom enjoys operational efficiencies and is able to deliver tailored broadband experiences to different markets.

SCTelcom continues a 70-year history of supporting their communities by leveraging the Calix broadband platform and SmartLife managed services to expand their business model, serving three distinct markets—residential (SmartHome), schools and community spaces (SmartTown), and small businesses (SmartBiz)

SAN JOSE, Calif.--(BUSINESS WIRE)-- Calix, Inc. (NYSE: CALX) announced today that SCTelcom is leveraging SmartLife™ managed services on the Calix broadband platform to deliver world-class broadband to every aspect of life in their Kansas and Oklahoma communities. The cooperative has partnered with Calix for well over a decade to steadily grow its residential broadband business. They launched SmartHome™ residential managed services like network-level cybersecurity and advanced home network controls in 2021. Now, SCTelcom is seizing new market opportunities by leveraging managed services for community spaces (SmartTown™) and small businesses (SmartBiz™). Because of the integrated nature of managed services on the Calix platform, SCTelcom uses the same systems, workflows, and training to service residential, community, and small business markets. The results are steady business growth, brand equity built on their services’ positive impact in their communities, and a customer satisfaction score (CSAT) of 96 percent for upgraded members.

Because they leverage the entire Calix platform—including Calix Revenue EDGE™, Calix Intelligent Access EDGE™, and Calix Cloud®—SCTelcom enjoys operational efficiencies that support the launch of new managed services. Additionally, SmartTown enables shared infrastructure, reducing the need for a separate community network. This consolidation leads to energy savings and lower carbon emissions associated with network infrastructure.

“The complete Calix platform enables us to deliver exceptional broadband experiences across all aspects of rural life,” said Carla Shearer, chief executive officer and general manager at SCTelcom. “The towns we serve are often isolated, without even dependable cellular service. It was critical to us that we found a broadband platform that allows us to deliver superior broadband experiences everywhere in town, not just at home. We have now started to enable fully smart towns across south-central Kansas and north-central Oklahoma.”

By prioritizing exceptional experiences rather than faster speeds, SCTelcom ensures their business remains invulnerable to competition from even the largest legacy players. The broadband service provider (BSP) leverages the Calix platform to deliver tailored broadband experiences to three distinct markets by:

• Including in-demand SmartHome managed services in every residential package. Because they assume responsibility for protecting members’ home networks, SCTelcom includes ProtectIQ® (network level cybersecurity) in every Wi-Fi package—blocking 14,800 monthly digital threats. ExperienceIQ® (advanced home network controls) is included in SCTelcom’s gig packages—an offering 5X more members have signed up for in the past year.
• Deploying SmartTown so every member, student, and educator can roam freely across town. SCTelcom will work with local school districts to support students’ and educators’ academic pursuits with community-wide connectivity that goes beyond school grounds. The BSP is rolling out SmartTown community-wide Wi-Fi across every town they serve by activating residential and business GigaSpire® BLAST systems—starting with Attica, Kansas.
• Launching SmartBiz to meet the unique needs of small business owners. Without access to in-house IT resources, small business owners need a managed solution designed for their needs. SmartBiz integrates everything BSPs need to support small business growth— managed Wi-Fi (indoor and outdoor), network security, and business productivity applications on top of high-speed internet access. SCTelcom is leveraging the SmartBiz Smart Start success program to prepare for launch and will include SmartBiz in all SCTelcom business packages starting in November.

“Calix has been there every step of the way, providing not just the technology but also enablement services that have ensured smooth launches into new broadband markets,” said Shearer. “Together, we are working with community leaders to deploy community-wide connectivity that will redefine the future of Attica, Cunningham, Medicine Lodge and every town we serve.”

“SCTelcom has a 70-year history of innovating for their communities,” said Michael Weening, president and chief executive officer at Calix. “The Calix broadband platform has expanded in partnership with Carla and her team by identifying the areas of innovation that would be most valuable for the cooperative’s members and the communities they serve—supporting their mission of ‘connecting deeper.’ SmartHome, SmartTown, and SmartBiz are examples of how we partner with our customers to build solutions that transform the towns they serve. We simplify their business by making it fast and easy to launch and excite their subscribers by providing a rapidly expanding portfolio of Wi-Fi applications that can be mixed and matched to exceed the needs of every use case imaginable—to grow their community across all constituents. It is inspiring to partner with SCTelcom to innovate and change Kansas and Oklahoma.”

Watch the webinar, “The Innovative Ways Successful Service Providers Drive Higher Revenue and Subscriber Retention,” to learn how BSPs are winning increasingly competitive markets with differentiating managed services.

About Calix

Calix, Inc. (NYSE: CALX)—Broadband service providers of all sizes leverage the Calix platform and teams to simplify their business and excite their subscribers to grow the value of their business and for their communities for generations. The democratizing power of the platform and portfolio of managed services enables them to operate efficiently, acquire subscribers, and deliver exceptional experiences. Calix is dedicated to driving continuous improvement in partnership with our growing ecosystem to support the transformation of our customers and their communities.

This press release contains forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.

Calix and the Calix logo are trademarks or registered trademarks of Calix and/or its affiliates in the U.S. and other countries. A listing of Calix’s trademarks can be found at https://www.calix.com/pages/trademarks.html. Third-party trademarks mentioned are the property of their respective owners.

View source version on businesswire.com: https://www.businesswire.com/news/home/20231103023542/en/

Press Inquiries:

Alison Crisci

919-353-4323

alison.crisci@calix.com

Investor Inquiries:

Jim Fanucchi

investorrelations@calix.com

Source: Calix, Inc.

FAQ

What is SCTelcom?

SCTelcom is a cooperative that provides broadband services in Kansas and Oklahoma.

What is the Calix broadband platform?

The Calix broadband platform is a technology platform used by SCTelcom to deliver broadband services.

What are SmartLife managed services?

SmartLife managed services are a suite of services offered by SCTelcom on the Calix platform, including network-level cybersecurity and advanced home network controls.

What markets does SCTelcom serve?

SCTelcom serves residential, schools and community spaces, and small businesses.

What are the benefits of leveraging the Calix platform?

Leveraging the Calix platform allows SCTelcom to achieve operational efficiencies, deliver tailored broadband experiences, and support the launch of new managed services.

What is SmartTown?

SmartTown is a community-wide Wi-Fi service provided by SCTelcom that enables members, students, and educators to have connectivity beyond school grounds.

What is SmartBiz?

SmartBiz is a managed solution designed for small business owners, providing managed Wi-Fi, network security, and business productivity applications.

What is the SmartBiz Smart Start success program?

The SmartBiz Smart Start success program is a program offered by SCTelcom to support small business growth.

When will SmartBiz be available?

SmartBiz will be included in all SCTelcom business packages starting in November.

What is the mission of SCTelcom?

SCTelcom's mission is to deliver exceptional broadband experiences across all aspects of rural life.

What is the customer satisfaction score for SCTelcom?

SCTelcom has a customer satisfaction score (CSAT) of 96 percent for upgraded members.