BNY Releases The Voice of Community Banks Survey
BNY has released the results of its 2024 Voice of Community Banks Survey, conducted with Harris Poll. The survey polled key decision-makers in community banks across the United States on topics including digital banking solutions and fintech collaborations.
Key findings include:
- Over 90% of community banks are looking to initiate digital transformations, but less than 20% see themselves as data analytics experts.
- Nearly 30% believe launching new technology services focused on efficiency and security is critical for competitiveness.
- 100% of banks looking to expand capabilities want to provide wealth management services, and over 95% are interested in treasury services.
The survey highlights community banks' eagerness to collaborate with large institutions and fintechs on solutions for enhancing customer satisfaction and managing operations. BNY's Community Banking & Solutions team aims to support these banks in finding the right solutions for their needs.
BNY ha pubblicato i risultati del suo Voice of Community Banks Survey 2024, condotto con Harris Poll. L'indagine ha intervistato decision-maker chiave delle banche di comunità negli Stati Uniti su temi comprendenti soluzioni di banking digitale e collaborazioni fintech.
I principali risultati includono:
- Oltre il 90% delle banche di comunità cerca di avviare trasformazioni digitali, ma meno del 20% si considera esperta in analisi dei dati.
- Quasi il 30% ritiene che l'impostazione di nuovi servizi tecnologici focalizzati su efficienza e sicurezza sia fondamentale per la competitività.
- Il 100% delle banche che vogliono espandere le proprie capacità desidera fornire servizi di gestione patrimoniale, e oltre il 95% è interessato ai servizi di tesoreria.
L'indagine evidenzia la volontà delle banche di comunità di collaborare con grandi istituzioni e fintech per trovare soluzioni che migliorino la soddisfazione dei clienti e gestiscano le operazioni. Il team Community Banking & Solutions di BNY si propone di supportare queste banche nella ricerca delle soluzioni più adatte alle loro esigenze.
BNY ha publicado los resultados de su Encuesta sobre la Voz de los Bancos Comunitarios 2024, realizada junto con Harris Poll. La encuesta sondeó a líderes clave en bancos comunitarios en los Estados Unidos sobre temas que incluyen soluciones de banca digital y colaboraciones fintech.
Los hallazgos clave incluyen:
- Más del 90% de los bancos comunitarios buscan iniciar transformaciones digitales, pero menos del 20% se ven a sí mismos como expertos en análisis de datos.
- Casi el 30% cree que lanzar nuevos servicios tecnológicos enfocados en eficiencia y seguridad es crítico para la competitividad.
- El 100% de los bancos que desean expandir sus capacidades quiere ofrecer servicios de gestión de patrimonio, y más del 95% está interesado en servicios de tesorería.
La encuesta destaca el interés de los bancos comunitarios por colaborar con grandes instituciones y fintechs en soluciones para mejorar la satisfacción del cliente y gestionar operaciones. El equipo de BNY Community Banking & Solutions tiene como objetivo apoyar a estos bancos en la búsqueda de las soluciones adecuadas para sus necesidades.
BNY는 Harris Poll과 함께 실시한 2024 지역은행 설문조사 결과를 발표했습니다. 이 조사에서는 미국 전역의 지역은행의 주요 의사 결정자들을 대상으로 디지털 뱅킹 솔루션 및 핀테크 협업과 같은 주제를 다루었습니다.
주요 발견 사항:
- 90% 이상의 지역은행이 디지털 전환을 시작하려고 하지만, 20% 미만이 데이터 분석 전문가로 스스로를 보고 있습니다.
- 약 30%는 효율성과 보안에 초점을 맞춘 새로운 기술 서비스 출시가 경쟁력을 위해 필수적이라고 생각합니다.
- 역량 확장을 원하는 은행의 100%는 자산 관리 서비스를 제공하고 싶어하며, 95% 이상이 재무 서비스에 관심을 가지고 있습니다.
이번 조사는 지역은행이 고객 만족도를 높이고 운영을 관리하기 위한 솔루션을 위해 대형 기관 및 핀테크와 협력하려는 열망을 강조합니다. BNY의 커뮤니티 뱅킹 및 솔루션 팀은 이러한 은행들이 필요에 맞는 적절한 솔루션을 찾는 데 지원하고자 합니다.
BNY a publié les résultats de son Son d’Opinions des Banques Communautaires 2024, réalisé avec Harris Poll. L'enquête a interrogé des décideurs clés dans des banques communautaires à travers les États-Unis sur des sujets tels que les solutions bancaires numériques et les collaborations fintech.
Les principaux résultats incluent :
- Plus de 90 % des banques communautaires cherchent à initier des transformations numériques, mais moins de 20 % se considèrent comme des experts en analyse des données.
- 100 % des banques souhaitant élargir leurs capacités veulent fournir des services de gestion de patrimoine, et plus de 95 % sont intéressées par les services de trésorerie.
L'enquête souligne l'enthousiasme des banques communautaires à collaborer avec de grandes institutions et des fintechs pour trouver des solutions visant à améliorer la satisfaction client et à gérer les opérations. L'équipe Community Banking & Solutions de BNY vise à soutenir ces banques pour trouver les solutions appropriées à leurs besoins.
BNY hat die Ergebnisse seiner Voice of Community Banks Survey 2024 veröffentlicht, die in Zusammenarbeit mit Harris Poll durchgeführt wurde. Die Umfrage befragte wichtige Entscheidungsträger in Gemeinschaftsbanken in den Vereinigten Staaten zu Themen wie digitalen Banklösungen und Fintech-Zusammenarbeiten.
Wichtige Ergebnisse sind:
- Über 90% der Gemeinschaftsbanken streben digitale Transformationen an, aber weniger als 20% sehen sich selbst als Experten für Datenanalysen.
- Fast 30% glauben, dass die Einführung neuer Technologie-Dienstleistungen, die sich auf Effizienz und Sicherheit konzentrieren, entscheidend für die Wettbewerbsfähigkeit ist.
- 100% der Banken, die ihre Kapazitäten erweitern möchten, möchten Vermögensverwaltungsdienste anbieten, und über 95% interessieren sich für Tresordienste.
Die Umfrage hebt die Bereitschaft der Gemeinschaftsbanken hervor, mit großen Institutionen und Fintechs zusammenzuarbeiten, um Lösungen zur Verbesserung der Kundenzufriedenheit und zur Verwaltung von Betriebsabläufen zu finden. Das Community Banking & Solutions-Team von BNY zielt darauf ab, diese Banken dabei zu unterstützen, die richtigen Lösungen für ihre Bedürfnisse zu finden.
- None.
- None.
The survey looked at the current state of community banks across the country—and the findings reveal what community banks need to stay competitive and help their communities thrive
The BNY Voice of Community Banks Survey polled key community bank decision makers, from CEOs and CFOs to executives responsible for adopting and implementing new technologies, across
Survey highlights include:
- Over
90% of community banks surveyed said they are looking to initiate digital transformations. However, less than20% see themselves as experts in data analytics—underscoring a challenge they face in launching a digital transformation program successfully. - Nearly
30% of those polled indicated that launching new technology services focused on efficiency and security, such as instant payments, are critical to maintaining a competitive edge. To be able to deliver these services effectively,20% of banks surveyed are looking to collaborate with other companies over the next five years. - Among the community banks polled that are looking to expand their capabilities,
100% expressed a desire to provide wealth management services, and over95% are interested in providing treasury services.
The key takeaway from the survey is that community banks are eager to collaborate with large institutions and fintechs on solutions for both enhancing customer satisfaction and managing their operations. This includes such tech-forward solutions as automated loan services, e-signature technologies, and mobile wallets and payment apps. At BNY, the Community Banking & Solutions team collaborates with community banks to find the right solutions for their needs, leveraging BNY's platforms and expertise to help community banks increase their profiles and grow their assets.
"The goal of this survey was to explore the current state of community banks in the U.S.—what they perceive as their greatest strengths, the challenges that keep them up at night, and ultimately, what solutions they are looking for to best serve their communities," said Shofiur Razzaque, Head of Community Banking & Solutions, BNY. "The survey results reaffirm the crucial role community banks play in advancing our economy, and the important role BNY and other institutions have in helping community banks achieve their ambitions."
For more on the survey's findings, read the white paper and a Q&A with Shofiur Razzaque.
About BNY
BNY is a global financial services company that helps make money work for the world – managing it, moving it and keeping it safe. For 240 years BNY has partnered alongside clients, putting its expertise and platforms to work to help them achieve their ambitions. Today BNY helps over
BNY is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Headquartered in
Contact Information
BNY
Liz Ozaist
Head of Communications, Content & Channels
347-528-3559
Elizabeth.Ozaist1@bny.com
View original content:https://www.prnewswire.com/news-releases/bny-releases-the-voice-of-community-banks-survey-302255494.html
SOURCE BNY
FAQ
What percentage of community banks are seeking digital transformations according to BNY's 2024 survey?
How many community banks surveyed by BNY (BK) expressed interest in providing wealth management services?
What percentage of community banks see themselves as data analytics experts, according to BNY's (BK) survey?
What percentage of community banks are interested in providing treasury services, based on BNY's (BK) 2024 survey?
What percentage of community banks surveyed by BNY (BK) believe launching new technology services is critical for competitiveness?
