New Customer Assistance Program Based On Customer’s Income Now Available
Illinois American Water has partnered with Dollar Energy to launch the new income-based, discount program. As part of the new program, approved water and/or wastewater customers will receive a monthly discount on their water and/or wastewater bill.
An applicant for the Income-based Discount Program must be a residential customer of Illinois American Water to qualify. Eligible participants can receive a 70 percent discount on their monthly volumetric usage. A customer’s total gross income must be at or below 150 percent of the Federal Poverty Income Guidelines. Once enrolled, customers will be required to recertify their number of household members and income information on an annual basis to remain enrolled in the program.
For questions about the program, or to apply for the Income-Based Discount Program, customers can call Dollar Energy at 1.888.282.6816 or they can apply directly at the company’s website that includes an income calculator and a link to the application. Website: https://www.dollarenergy.org/need-help/illinois/ilaw-income-based-discount-program/
“This new assistance program will help our residential customers who need financial help the most,” said Rebecca Losli, president, Illinois American Water. “Our goal is to make water and wastewater service affordable to our customers.”
The new income-based discount program is available in addition to Illinois American Water’s Project H2O Help to Others customer assistance program. The Salvation Army is the administering agency of Project H2O Help to Others program.
About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in
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About Illinois American Water
Illinois American Water, a subsidiary of American Water, is the largest investor-owned water utility in the state, providing high-quality and reliable water and wastewater services to approximately 1.3 million people. American Water also operates a quality control and research laboratory in
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Media:
Terry Mackin
Director of Communications
Terry.Mackin@amwater.com
Source: Illinois American Water