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Atento S.A. (NYSE: ATTO) is a global industry leader in customer relationship management (CRM) and business process outsourcing (BPO), with a significant presence in Latin America and strong operations in the United States. Founded in 1999, Atento has expanded its business model across 17 countries, employing approximately 120,000 people. The company's stock trades on the New York Stock Exchange under the symbol ATTO.
Atento provides a wide range of CRM/BPO services to over 400 clients, including leading multinational corporations in telecommunications, banking, financial services, healthcare, retail, and public administration. With a focus on innovation and advanced technologies, Atento ensures excellent customer experiences by combining technology with human expertise.
Recent achievements highlight Atento's commitment to growth and transformation. The company successfully completed a major financial restructuring in November 2023, converting a significant portion of its debt into equity and securing additional commitments amounting to $113 million. This financial boost positions Atento for future growth and competitive strength.
Atento's new business strategy centers on three pillars: revenue diversification, operational excellence, and technological transformation. The company aims to expand in the US market, invest in EMEA's multilingual offerings, and establish the Philippines as a new offshore location. Emphasizing operational excellence, Atento is dedicated to continuous improvements in employee experience and customer satisfaction. The company also focuses on using AI, analytics, and automation to optimize operations.
Despite challenges, Atento remains resilient and forward-looking. Its strong market position is reinforced by accolades, including being named a 'star performer' by Everest in 2021, a leader by Gartner in Customer Service BPO Magic Quadrant since 2021, a leader in CX Outsourcing in Latin America by Frost & Sullivan in 2022, and one of the top 100 best companies to work for by Forbes Spain in 2023.
Atento is committed to leading the next generation of customer experience (CX) with a strong emphasis on intelligent, agile, and humanized services. The company's strategic partnerships, such as with Microsoft for Generative AI solutions, underscore its role as a key player in the digital transformation landscape.
On May 24, 2022, Atento S.A. (NYSE: ATTO) announced the appointment of Anil Bhalla as an independent board director, replacing David Garner. Bhalla brings over 20 years of experience in the customer experience sector and will enhance the board's capabilities as Atento aims for growth in the US and EMEA markets. CEO Carlos López-Abadía highlighted Bhalla’s expertise in optimization, digitization, and business integration as critical to advancing their strategic plan. Atento, a leader in CRM and BPO services in Latin America, employs around 150,000 people across 14 countries.
Atento reported a 2.3% decrease in revenue to $356.6 million for Q1 2022, primarily due to the lingering effects of a cyberattack and absenteeism from the Omicron variant. Despite challenges, the company secured 19 new clients, boosting the Total Annual Value (TAV) of sales to $53.3 million, with a 19.1% EBITDA margin. EBITDA dropped 10.1% to $35.0 million, impacted by high inflation and operational disruptions. However, management remains optimistic about recovery in the second half of the year, reiterating 2022 guidance for revenue growth and margin improvement.
Atento S.A. (NYSE: ATTO) announced on May 3, 2022, that it has filed its Annual Report on Form 20-F for the fiscal year ending December 31, 2021, with the U.S. Securities and Exchange Commission. The report is accessible on the SEC's website and Atento's Investor Relations page. As one of the largest global providers of customer relationship management and business process outsourcing services, Atento continues to serve over 400 clients across various sectors, employing around 150,000 people in 13 countries.
Atento S.A. (NYSE: ATTO), a leading provider of CRM and BPO services in Latin America, announced a rescheduling of its fiscal Q1 2022 financial results release to May 11, 2022, after market close. The conference call to discuss these results is set for May 12, 2022, at 8:30 a.m. ET. Atento operates in 13 countries with a workforce of 150,000, serving over 400 clients in various sectors. The company has been recognized for its workplace culture.
Atento S.A. (NYSE: ATTO) announced it will release its fiscal first quarter 2022 financial results post-market on April 27, 2022. A conference call will follow on April 28, 2022, at 8:30 a.m. ET to discuss these results. Atento is a leading provider of customer relationship and business process outsourcing services in Latin America, operating in 13 countries with a workforce of 150,000 employees. The company serves over 400 clients across various sectors including technology, finance, and telecommunications.
Atento reported a 5.3% increase in annual revenue for 2021, totaling $1.45 billion, driven by a 34% surge in US revenues. Despite a $34.8 million revenue loss due to a cyberattack, annual recurring EBITDA rose 23.7%, achieving a margin of 12.9%.
New business sales increased 20% to $215 million, with significant contributions from the tech and healthcare sectors. However, negative impacts from inflation and increased financing costs affected shareholder equity, which stood at -$10.2 million at year-end.
Atento S.A. (NYSE: ATTO) has been awarded the Customer Value Leadership Award by Frost & Sullivan in Brazil's Customer Experience Outsourcing Services industry. This recognition highlights Atento's strength in Next Generation services that enhance customer experiences. Analysts noted the company's effective strategy in the born-digital sector, growth with over 15 digital clients since 2018, and modernized training tools and call centers. With a 25.9% market share in 2020, Atento is significantly ahead of its competitors, showcasing its position as a market leader in Brazil.
Atento S.A. (NYSE: ATTO) will announce its fiscal Fourth Quarter and Full-Year 2021 financial results on March 30, 2022, after market close. A conference call is scheduled for March 31, 2022, at 10:00 a.m. ET. As a leading CRM and BPO service provider in Latin America with operations in 13 countries, Atento has a robust client base primarily comprising multinational corporations. The company has received various accolades for its workplace environment and operational excellence. Key financial metrics details are expected during the upcoming earnings announcement.
Atento S.A. (NYSE: ATTO) has appointed Hernan van Waveren as its new Investor Relations Director, effective immediately. Van Waveren, who has extensive experience in capital markets, will engage with institutional and individual investors. He previously served as CEO at Believing Capital and SAH Group Investments, and began his career at JPMorgan. Atento is a leading provider of CRM and BPO services in Latin America, operating in 14 countries and employing around 139,800 people, serving over 400 clients, primarily multinational corporations.
Atento S.A. (NYSE: ATTO) announced a new super senior revolving credit facility of up to $43.0 million with IDB Invest on December 23, 2021. This facility replaces an existing $50 million credit line due on February 10, 2022, extending the maturity of Atento's main debt instruments to December 2026. The funds will be used to repay $25.0 million under the current facility and support working capital and capital expenditures in Latin America. This refinancing lowers Atento's cost of debt and enhances financial flexibility.
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