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Atento S.A. (NYSE: ATTO) is a global industry leader in customer relationship management (CRM) and business process outsourcing (BPO), with a significant presence in Latin America and strong operations in the United States. Founded in 1999, Atento has expanded its business model across 17 countries, employing approximately 120,000 people. The company's stock trades on the New York Stock Exchange under the symbol ATTO.
Atento provides a wide range of CRM/BPO services to over 400 clients, including leading multinational corporations in telecommunications, banking, financial services, healthcare, retail, and public administration. With a focus on innovation and advanced technologies, Atento ensures excellent customer experiences by combining technology with human expertise.
Recent achievements highlight Atento's commitment to growth and transformation. The company successfully completed a major financial restructuring in November 2023, converting a significant portion of its debt into equity and securing additional commitments amounting to $113 million. This financial boost positions Atento for future growth and competitive strength.
Atento's new business strategy centers on three pillars: revenue diversification, operational excellence, and technological transformation. The company aims to expand in the US market, invest in EMEA's multilingual offerings, and establish the Philippines as a new offshore location. Emphasizing operational excellence, Atento is dedicated to continuous improvements in employee experience and customer satisfaction. The company also focuses on using AI, analytics, and automation to optimize operations.
Despite challenges, Atento remains resilient and forward-looking. Its strong market position is reinforced by accolades, including being named a 'star performer' by Everest in 2021, a leader by Gartner in Customer Service BPO Magic Quadrant since 2021, a leader in CX Outsourcing in Latin America by Frost & Sullivan in 2022, and one of the top 100 best companies to work for by Forbes Spain in 2023.
Atento is committed to leading the next generation of customer experience (CX) with a strong emphasis on intelligent, agile, and humanized services. The company's strategic partnerships, such as with Microsoft for Generative AI solutions, underscore its role as a key player in the digital transformation landscape.
Atento has been awarded the 2021 Customer Value Leadership Award by Frost & Sullivan for its excellence in customer experience (CX) services in Brazil. The company is recognized for its innovative AI-powered products and customer-centric approach, solidifying its position as a leader in CX outsourcing. With operations in 14 countries and a diverse client portfolio across industries like telecommunications and banking, Atento utilizes advanced technologies and highly trained staff to enhance service quality and customer satisfaction. The award highlights Atento's commitment to delivering superior CX value and driving customer retention.
Atento S.A. (NYSE: ATTO) announced that MCI Capital, LC initiated a tender offer on November 18, 2022, seeking to purchase up to 1,525,000 ordinary shares at $5.00 each. The Company's Board of Directors is currently evaluating this offer and will communicate their formal recommendation to stockholders by December 5, 2022. Atento advises stockholders to not take any action at this time. The press release clarifies that this is not a solicitation to buy or sell securities, and stakeholders should read the forthcoming Schedule 14D-9 for vital information.
Atento S.A. (ATTO) reported Q3 2022 metrics highlighting flat revenue of $346.8 million YoY, amidst challenging macroeconomic conditions in Brazil. A 10.3% increase in Total Contract Value (TCV) to $86.8 million was noted, supported by a strong pipeline. The EBITDA margin rose to 11.1%, up 3.3 percentage points sequentially, aided by cost efficiency measures, achieving an additional $10 million in EBITDA. However, EBITDA guidance was revised down to a range of 10.5% to 11.0%. Operating cash flow was strong at $8 million, but free cash flow remained negative at $38 million due to significant financial costs.
Atento S.A. (NYSE: ATTO), the leading CRM BPO service provider in Latin America, will release its fiscal Q3 2022 financial results on November 15, 2022, after market close. A conference call scheduled for November 16, 2022, at 8:30 a.m. ET will discuss these results. The company operates in 13 countries, employing approximately 130,000 people and serving over 400 clients across various industries. Atento has received multiple accolades, including recognition as a top multinational workplace and leader in the Gartner Magic Quadrant.
Atento S.A. (NYSE: ATTO) announced a 12-month extension of lock-up agreements with key shareholders including HPS Investment Partners, GIC Private Limited, and Farallon Capital, representing over 70% of shares. The extension aims to enhance shareholder confidence following stock valuation declines attributed to previous agreements and a cyber-attack last year. Atento maintains a commitment to growth in customer relationship services and business process outsourcing in Latin America. CEO Carlos López-Abadía emphasized the ongoing support of shareholders in bolstering Atento's strategic vision and innovation.
Atento reported a challenging Q2 2022, with total revenue decreasing 4.0% to $363.8 million and EBITDA down 44.2% to $28.5 million. Despite these declines, June sales hit a record $34 million, with a cash position of $102.9 million and positive free cash flow of $4.5 million. The company announced a revised full-year guidance projecting flat revenue growth and EBITDA margins of 11.5%-12.5% due to uncertain macroeconomic conditions. However, strong sales momentum in the second half is expected to support recovery.
Atento S.A. (NYSE: ATTO) announced the results of its Annual Shareholders Meeting held on June 29, 2022, in Luxembourg, with an 80.89% participation rate. Shareholders approved the appointment of Akshay Shah as a Class I director and renewed terms for several Class II directors. Antonio Viana-Baptista resigned as a Class III director effective June 30, 2022, without any operational disagreements. The meeting also ratified the individual and consolidated annual accounts for the year ended December 31, 2021. Detailed voting results can be found in the Investor Relations section of Atento's website.
Atento S.A. (NYSE: ATTO) will announce its fiscal second quarter 2022 financial results after the NYSE market close on August 3, 2022. A conference call and webcast will be held on August 4, 2022, at 8:30 a.m. ET to discuss the results. Atento is the largest CRM BPO service provider in Latin America and has a significant presence globally, employing approximately 150,000 people across 14 countries. The press release also mentions the challenges posed by the COVID-19 pandemic on the company’s expectations for future performance.
Atento S.A. (NYSE: ATTO) has announced a reorganization to enhance operational efficiency, transitioning from five regions to three: North America, South America, and EMEA. Sergio Ribeiro Passos has been appointed CFO to bolster the company's financial standing. Dimitrius Oliveira, previously CEO of Atento Brazil, will now lead the South America Region, encompassing multiple countries. Cathrine Jooste has been promoted to Regional Director for North America, overseeing operations in the US and Mexico. This restructuring aims to streamline operations and improve customer service in key markets.
Atento S.A. (NYSE: ATTO) has announced a cooperation agreement with Kyma Capital investors, who hold 8.5% of its shares. They will nominate Akshay Shah as an independent director for election at the upcoming Annual Meeting on June 29, 2022. CEO Carlos López-Abadía expressed optimism about Shah's experience enhancing the board's effectiveness. Shah has been a net buyer of Atento stock and sees growth potential in the company. The investors have agreed to standstill provisions as part of the agreement.
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